Overview

About Verbatim

Call Answering from The Phone Answering specialists If you don’t know us already, we’re Verbatim – the phone answering service, here to answer your calls just as they should be – beautifully. With over 21 years of experience, we’re here to improve your service levels and give the personal touch to your organisation; no more dreaded answer phones and no more missed sales enquiries. The Personal Touch If you’re picturing a room filled with hundreds of telephone agents, think again. We’re a family style firm offering a truly personalised service to all your customers. We can even identify and automatically recognise your VIP clients and treat them accordingly. Flexibility And there’s more good news – whether you’re a one-man-band or a large corporation, we can be as flexible as you need, supporting you the way you want to work; as an overflow service, a full time receptionist, or when you simply need to work through the day without interruption. 6 Week Money Back Guarantee Still need convincing? We’ll happily give you a 6 week trial so we can prove ourselves to you. We’re a friendly bunch so why not give us a call to see how a telephone answering service from Verbatim can help.

What clients say

Review Analytics of Verbatim

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Quality5.0
Schedule & Timing5.0
Communication5.0
Overall5.0
Review Summary
Summarized from 1 verified reviews · Updated August 2026
Verbatim's team is noted for their friendly and reliable approach, with clients describing staff as approachable and acting as dependable team members rather than outside vendors.
✦ AI-generated summary. May not reflect every review.
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Funnel Vision
Funnel VisionVerified Review
Posted on Mar 31, 2021

Friendly and reliable

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

Verbatim manage our inbound calls. We don't get a huge amount of them, and that is part of the problem, we don't have enough to need a receptionist, but we have more than is easy to manage between our very small team. Verbatim are great, not quite the cheapest from our research, but considering the quality of the service they provide, clearly the best value out there. They put calls through and take messages unlike some of the really cheap options, they also offer roll over minutes each month which for us with unpredictable call volumes is fantastic

Focus

Service Focus of Verbatim

How the team's effort is distributed across services.

70%30%

Industries Focus

10%10%10%10%10%10%10%10%10%

Client Focus

Small Business60%
Medium Business20%
Large Business20%

Where we are

Locations (1)

Offices where Verbatim operates.

Headquarter
United Kingdom

United Kingdom

Venture West Greenham Business Park
Newbury, Berkshire RG19 6HX
01635 576070

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