Verbatim

Your Call - Our passion

5.0 1 Review
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Call Answering from The Phone Answering specialists If you don’t know us already, we’re Verbatim – the phone answering service, here to answer your calls just as they should be – beautifully. With over 21 years of experience, we’re here to improve your service levels and give the personal touch to your organisation; no more dreaded answer phones and no more missed sales enquiries. The Personal Touch If you’re picturing a room filled with hundreds of telephone agents, think again. We’re a family style firm offering a truly personalised service to all your customers. We can even identify and automatically recognise your VIP clients and treat them accordingly. Flexibility And there’s more good news – whether you’re a one-man-band or a large corporation, we can be as flexible as you need, supporting you the way you want to work; as an overflow service, a full time receptionist, or when you simply need to work through the day without interruption. 6 Week Money Back Guarantee Still need convincing? We’ll happily give you a 6 week trial so we can prove ourselves to you. We’re a friendly bunch so why not give us a call to see how a telephone answering service from Verbatim can help.

< $25/hr
10 - 49
1997
Locations
United Kingdom
Venture West Greenham Business Park, Newbury, Berkshire RG19 6HX
01635 576070

Focus Areas

Service Focus

70%
30%
  • BPO Services
  • Business Services

Client Focus

60%
20%
20%
  • Small Business
  • Large Business
  • Medium Business

Industry Focus

10%
10%
10%
10%
10%
10%
10%
10%
10%
10%
  • Automotive
  • Business Services
  • Education

Verbatim Reviews

5.0 1 Reviews
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  • Business Services
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Funnel Vision

Friendly and reliable

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

Review Summary

Verbatim manage our inbound calls. We don't get a huge amount of them, and that is part of the problem, we don't have enough to need a receptionist, but we have more than is easy to manage between our very small team. Verbatim are great, not quite the cheapest from our research, but considering the quality of the service they provide, clearly the best value out there. They put calls through and take messages unlike some of the really cheap options, they also offer roll over minutes each month which for us with unpredictable call volumes is fantastic

What service was provided as part of the project?

Business Services

What is it about the company that you appreciate the most?

team there sound and act like a staff member

What was it about the company that you didn't like which they should do better?

Would like them to do outbound calls too!

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