Great fulfilment service for our business, highly reccomended . .
We judge the service on the amount of emails from customers we get and how much time we spend contacting the provider - we literally never have to think about the service, once set up everything just seems to work and we like it that way.
The on boarding is excellent and very smooth and very well supported, no questions were too much to ask Alex and Mark on onboarding, any little hiccups or questions we always felt they were happy to help with.
The technology is very simple to use and really user friendly.
It’s worth mentioning that the billing is transparent - our previous provider gave us non stop problems with billing issues which really started to become and issue, they failed to provide clarity when signing us up, with zendbox they have been very honest from sign up all the way through and we made sure to check this before
What was the project name that you have worked with Zendbox?
Fulfilment services for a Uk Business
What service was provided as part of the project?
Supply Chain & Logistics
Describe your project in brief
Zendbox is a great company and great service , our 2nd provider in 2 years and what a leap of difference in quality compared to other company we have used.
We judge the service on the amount of emails from customers we get and how much time we spend contacting the provider - we literally never have to think about the service, once set up everything just seems to work and we like it that way.
The on boarding is excellent and very smooth and very well supported, no questions were too much to ask Alex and Mark on onboarding, any little hiccups or questions we always felt they were happy to help with.
The technology is very simple to use and really user friendly.
It’s worth mentioning that the billing is transparent - our previous provider gave us non stop problems with billing issues which really started to become and issue, they failed to provide clarity when signing us up, with zendbox they have been very honest from sign up all the way through and we made sure to check this before
What is it about the company that you appreciate the most?
Quality of service, everything is handled correcly with minimum effort from us
Time Saved - our team saves a lot of time
What was it about the company that you didn't like which they should do better?
We generally dont have anything to complain about with their service.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $50001 to $200000
- In Progress