Top Call Center Services in Raleigh, NC

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 5 Call Center Services in Raleigh, NC as of September 2026. The top-ranked firm is FirstPoint Resouces (0.0 stars, 0 verified reviews, $50 - $99/hr, Raleigh). Across the category, the median hourly rate is $25, median client rating is 0, and 14% of firms employ 50+ members. Explore the vetted Call Center Services in Raleigh, NC companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you looking to hire the best call center services in Raleigh, NC? While outsourcing your call center processes, it is important that you find and hire one that designs solutions to deliver every customer every time. Your service partner must strive to provide better service delivery with high cost-efficiency throughout the customer journey based on exceptional customer experience programs and technical support. A combination of passionate professionals and the latest technologies can provide the flexibility your business needs to deliver quality support 24X7. Whatever your needs are, voice and email, live chat, social media, automated self-help, or in-App support, the call center companies in Raleigh, NC, you are considering hiring must be able to provide a consolidated approach encompassing all your needs.
Goodfirms has prepared a dedicated directory that makes it easier to find service providers keeping in mind the diverse requirements of a business. This categorized directory lists the top-performing call center outsourcing services in Raleigh, NC, along with providing information on their focus area, project portfolio, services offered, pricing, and verified client reviews. Please feel free to browse through this extensive directory and employ the best call center services providers in Raleigh, NC, that check all your selection requirements.

Goodfirms has verified 5 Call Center Services in Raleigh, NC - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Services Providers in Raleigh, NC

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • FirstPoint HealthCare Solutions is a leading national provider of information and management services whose roots go back to 1906. FirstPoint offerings include accounts receivable management, Equifax decision data solutions, background screening services, and association management. FirstPoint prides itself on offering customized solutions based on client needs as opposed to pre-packaged plans and products. FirstPoint is ... read FirstPoint Resouces reviews & insights

    FirstPoint HealthCare Solutions is a leading national provider of information and management services whose roots ... read FirstPoint Resouces reviews & insights

    $50 - $99/hr
    50 - 249
    Raleigh, United States
  • Our dream and vision at CustomerHD is to create an organization where everyone who serves feels needed and known by the leaders of the organization and where everyone shares one common goal: to help people. “People helping people” is not just a tagline for us, it is a vision that Joe and I are committed ... read CustomerHD reviews & insights

    Our dream and vision at CustomerHD is to create an organization where everyone who serves ... read CustomerHD reviews & insights

    < $25/hr
    2 - 9
    Raleigh, United States
  • Alphanumeric helps life sciences companies remove the friction from HCP, patient, and employee experience. We do this through digital transformation, global contact centers powered by AI and talent, omni-channel strategy, localization efforts, and more. Whether you're focused on clinical trials, acquisition, or adherence, Alphanumeric can help. We believe that no matter how great your vision, ... read Alphanumeric Systems Inc reviews & insights

    Alphanumeric helps life sciences companies remove the friction from HCP, patient, and employee experience. We ... read Alphanumeric Systems Inc reviews & insights

    NA
    250 - 999
    1979
    Raleigh, United States
  • Lease A Sales Rep, an INC 5000 company is a Sales Outsourcing organization providing sales support and sales execution programs for business. We are focused on increasing sales through the provision of experienced inside & outside sales teams working on-site or off-site to grow the sales pipeline through field sales, tele-sales, appointment setting and lead ... read Lease A Sales Rep reviews & insights

    Lease A Sales Rep, an INC 5000 company is a Sales Outsourcing organization providing sales ... read Lease A Sales Rep reviews & insights

    $50 - $99/hr
    50 - 249
    2003
    Raleigh, United States
  • Cloud Service Networks Inc. is a service provider of technology based services delivered over a private or public internet. Our origin began as pioneers in the Voice over IP business since 2002, due to our background in business phone systems and internet technologies. As The Voice over IP Company we established our presence in delivering ... read Cloud Service Networks reviews & insights

    Cloud Service Networks Inc. is a service provider of technology based services delivered over a ... read Cloud Service Networks reviews & insights

    < $25/hr
    2 - 9
    Raleigh, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USRaleigh21$45/hr-68View firms
USRaleigh
21 firms$45/hr
Value Score68 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Raleigh · $0-24/hr

5 firms in this tier - more than any other city. Top picks: Blatt Medical Billing Service Inc, FatCat Strategies, LLC, Responsive Technology Partners.

Mid-tier leader
Raleigh · $50-99/hr

4 firms in this tier - more than any other city. Top picks: Lease A Sales Rep, FirstPoint Resouces, ResponsePoint.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

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