Top Call Center Services in San Antonio, TX

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 4 Call Center Services in San Antonio, TX as of September 2026. The top-ranked firm is Oveana (0.0 stars, 0 verified reviews, < $25/hr, founded 2013, San Antonio). Across the category, the median hourly rate is $25, median client rating is 5, and 26% of firms employ 50+ members. Explore the vetted Call Center Services in San Antonio, TX companies below, compare their strengths, and connect with the provider best suited to your requirements.

If you are looking to hire call center services in San Antonio, you must consider the strengths and weaknesses of the available options before making a choice. Outsourcing your call center process to a professional agency helps you enjoy many benefits such as cost-efficiency, infrastructure, and consistency. The liability of managing the cost-efficiency lies with the contractor you have outsourced the processes to. Similarly, your contractor needs to maintain the infrastructure and take care of any required updates based on your operational requirements. Before signing a new vendor, you have to come to terms with certain service levels that are important to you from a business standpoint. While an in-house team would have taken time to reach the consistency you expect, professional call center companies in San Antonio provide that consistency from the word go.
To help you make a reliable business decision, Goodfirms has prepared a list of firms complemented with valuable information. The Goodfirms research team has identified the top-performing call center outsourcing services in San Antonio after a careful evaluation and compiled them in this record complemented with research scores, analysis, and authenticated client reviews to help you make the best selection. Please feel free to explore this categorized directory and hire the best call center services Providers in San Antonio that meet your budget and process requirements.

Goodfirms has verified 4 Call Center Services in San Antonio, TX - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Services Providers in San Antonio, TX

Find a Call Center Services Company Near you
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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Oveana, a Santana Group company and certified minority business enterprise, provides business process outsourcing (BPO) services, contact center services and business process improvement consulting services to its customers. Oveana’s resources help companies conduct business faster, smarter and more profitably.

    Oveana, a Santana Group company and certified minority business enterprise, provides business process outsourcing (BPO) ... read Oveana reviews & insights

    < $25/hr
    50 - 249
    2013
    San Antonio, United States
  • Southwest Answering Service is a privately-owned telephone answering and call center service company. While we offer nationwide coverage, we specialize in live, local answering service agents for our California customers. We’re able to serve a wide range of industries because our exceptional dedication to customer care, responsiveness and attention to detail enables us to handle ... read Southwest Answering Service reviews & insights

    Southwest Answering Service is a privately-owned telephone answering and call center service company. While we ... read Southwest Answering Service reviews & insights

    $25 - $49/hr
    2 - 9
    San Antonio, United States
  • TAS United, LLC is a Texas-based telecommunication company with offices in San Antonio, Houston, Austin, Beaumont, Corpus Christi, El Paso, and Lubbock. We provide highly-personalized, secure call processing solutions for our customers throughout the country. Operating from a custom technology platform supported by trained bilingual representatives, TAS United delivers live and automated answering services and ... read TAS United, LLC reviews & insights

    TAS United, LLC is a Texas-based telecommunication company with offices in San Antonio, Houston, Austin, ... read TAS United, LLC reviews & insights

    NA
    2 - 9
    San Antonio, United States
  • We provide bilingual (English and Spanish) virtual assistants who are college-educated, culturally aligned, and located in your time zone. Our nearshore talent delivers professional, reliable support without the communication gaps or time zone challenges of traditional outsourcing. Whether you need administrative help, customer service, or specialized support, our VAs are ready to work when you ... read GP Outsourcing Solutions reviews & insights

    We provide bilingual (English and Spanish) virtual assistants who are college-educated, culturally aligned, and located ... read GP Outsourcing Solutions reviews & insights

    < $25/hr
    50 - 249
    2016
    San Antonio, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USSan Antonio19$30/hr583View firms
USSan Antonio
19 firms$30/hr5
Value Score83 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
San Antonio · $0-24/hr

9 firms in this tier - more than any other city. Top picks: Web Directive, Oveana, Acclaim Medical Billing.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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