Top BPO Companies in Pittsburgh

Researched by:Goodfirms Research TeamUpdated:September 8, 2026

Goodfirms has reviewed 21 BPO Companies in Pittsburgh as of September 2026. The top-ranked firm is Virtual Assist USA (5.0 stars, 1 verified reviews, < $25/hr, founded 2008, Pittsburgh). Across the category, the median hourly rate is $25, median client rating is 5, and 29% of firms employ 50+ members. Explore the vetted BPO Companies in Pittsburgh below, compare their strengths, and connect with the provider best suited to your requirements.

Wish to enhance your company with guidance from business process outsourcing companies in Pittsburgh? The specialists in BPO agencies are skilled in managing your business’s activities and improvise its working standards. The BPO service providers in Pittsburgh provide services as per your needs and enhance the quality of your products and services as per market requirements. Thus, integrating them in the company brings a broader perspective to acknowledge consumer demands and re-create your market value. Moreover, the BPO services in Pittsburgh assist you in working under an allocated budget and avoiding causing the experts to lead errors. For helping you come across a firm similar to your business objectives, a list of the top BPO companies in Pittsburgh is made with ratings and feedback from experienced customers. Find the list below.

21Verified firms
$25/hrMedian hourly rate
5 ★Median rating
29%Have 50+ members

Goodfirms has verified 21 BPO Companies in Pittsburgh - part of 6,164+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of BPO Companies in Pittsburgh | BPO Services in Pittsburgh

Find a BPO Services Company Near you
Find a BPO Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Virtual Assist USA, an all-American team of Virtual Assistants, provides all the benefits of an in-house staff and support team, for a fraction of the costs. Our experts are easy to work with and reliable, and our unique system ensures that you receive and pay ... read Virtual Assist USA reviews & insights

    < $25/hr
    10 - 49
    2008
    Pittsburgh, United States
    Exceptional Service, Professionalism, and a True Business Partner - Anonymous
  • With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions. Acro helps you answer the question that never goes away

    < $25/hr
    1,000 - 9,999
    1982
    Pittsburgh, United States
  • Get outsourced customer service with Integra who offers professional outsourced customer support so that you can take care of your customer issues immediately. Integra customer service outsourcing is among the top-rated customer support outsourcing service provider for companies in USA, UK, Canada, and Australia.

    NA
    1,000 - 9,999
    2004
    Pittsburgh, United States
  • Get Virtual Solutions is a premium virtual assistant service matching you with experienced, detailed oriented, problem solvers to help you manage your life and work.

    $25 - $49/hr
    2 - 9
    Pittsburgh, United States
  • The Kell Group is the premier medical billing and billing consulting company in Western Pennsylvania. The Kell Group converts under-performing, deficient billing systems into an efficient and robust source of revenue. By improving reimbursement rates, increasing collection ratios and keeping A/R low and current, the Kell Group raises their clients' revenues.

    NA
    10 - 49
    1999
    Pittsburgh, United States
  • Intensivist Billing is a Pittsburgh based Critical Care billing and physician services company.Intensivist Billing operational strategy is to provide a comprehensive menu of management services to solve the ever increasing clinical, financial information and billing service needs of Critical Care physicians.Our billing specialists are unsurpassed for quality and performance. They have special expertise in critical ... read Intensivist Billing reviews & insights

    NA
    10 - 49
    Pittsburgh, United States
  • We believe that having a strong medical billing team in your corner makes a huge difference on your bottom line. We pride our work in ensuring that every claim is processed timely, that clients have access to reports and data when needed, and we vigilantly watch for trends and service opportunities. Our Certified Coders are ... read Triple B Billing reviews & insights

    NA
    10 - 49
    Pittsburgh, United States
  • We began billing for medical transports in 1991 and are proud to say we’ve got the same commitment to our clients today as we did then. Our experience has shown that consistent investment in quality billing staff, training and compliance oversight is what best serves the client. While we’ve grown over the years, we’ve always ... read Quick Med Claims reviews & insights

    NA
    10 - 49
    1991
    Pittsburgh, United States
  • Ensure proper claims submission, price table configuration and cash posting. Stay in front of Payor Communication issues to streamline the Revenue Cycle Process..Our Team can assist with software conversions, price table configuration, EFT and EDI enrollment and more.Tackle outstanding billed claims utilizing a proprietary algorithm and tasking system turning Accounts Receivables to Cash.

    NA
    10 - 49
    Pittsburgh, United States
  • AK Medical Billing Services, LLC. is located in Leechburg, Pennsylvania, just north of Pittsburgh, and was founded by husband and wife team Kurt and Andrea Tesche. Andrea and Kurt built AKMBS with the understanding that every practice is unique, and so too are their billing needs. With that knowledge, our services are tailored specifically to ... read AK Medical Billing Service reviews & insights

    NA
    10 - 49
    Pittsburgh, United States
  • Most outsourcing providers work based on headcount model, where in they increase revenue when more people work on your project. However, our outsourcing model is not built based on headcount, but built on providing optimal efficiency on your project with minimum head count. That’s why we use latest AI and robotic automation technologies to constantly ... read Physician billing and coding reviews & insights

    NA
    1,000 - 9,999
    2004
    Pittsburgh, United States
  • We are a business conglomerate, headquartered in Pittsburgh, Pennsylvania. Our history dates back to 1947 when we established one of the earliest healthcare services platform in the country. Since then, we have diversified into several business verticals, process, and niches, serving our customers with utmost integrity and building long-term relationships based on trust & mutual ... read Diskriter reviews & insights

    $25 - $49/hr
    2 - 9
    Pittsburgh, United States
  • As a proven leader delivering an innovative platform to put data first in asset management, Confluence is leading the DataTech evolution. Our vision is to instantaneously transform data into knowledge and deliver it to the world.

    < $25/hr
    250 - 999
    1991
    Pittsburgh, United States
  • Count on the trained team at First Choice Telephone Answering Service for high-quality telephone answering services. Get an accurate response for every call.

    < $25/hr
    2 - 9
    Pittsburgh, United States
  • Automated Health Systems is the leader in the promotion and management of optimal health care services for low-income families and communities. We partner our expertise in the administration of statewide public health programs with consumers, health professionals, and public and private funding sources.

    < $25/hr
    250 - 999
    1979
    Pittsburgh, United States
  • Responsive Answering Service is a trusted communications solution offering the latest technology, reliability and affordability to its clients.Around-the-clock coverage, ensuring that your calls are answered promptly and professionally, even outside of regular business hours.Our expertly trained operators are fluent in English and Spanish, allowing your businesses to serve a larger market.By promptly answering calls from ... read Responsive Answering Service reviews & insights

    < $25/hr
    50 - 249
    Pittsburgh, United States
  • Pittsburgh Telephone Answering Service is a virtual receptionist company that provides live telephone operator services that replace the need for voicemail. You can consider your phone number a hotline that redirects calls to your personal phone only when you're available. With PTAS you have a team of professionals at your constant disposal, acting as your ... read Pittsburgh Telephone Answering Service reviews & insights

    < $25/hr
    50 - 249
    Pittsburgh, United States
  • Allegheny Answering Service is proud to offer a variety of communication services based in the United States, in one reliable location. In 1988, we started with an inbound 24/7/365 answering service and later expanded our services offered into all realms of communication.

    < $25/hr
    2 - 9
    1988
    Pittsburgh, United States
  • Founded in 2010, Level Agency is a full-service performance marketing agency custom-built for growth-minded B2C, B2B, and Ecommerce brands. We invest in people, technology, partnerships, and strategies that deliver measurable ROI. About Level: Change is the only constant in today’s marketing ecosystem, and it's happening FAST. Level Agency (www.level.agency) and its team of digital marketing ... read Level Agency reviews & insights

    $150 - $199/hr
    50 - 249
    2010
    Pittsburgh, United States
  • In today's world companies need to have an effective digital marketing strategy in order to find new customers and to maintain and grow their existing customers. The problem is that many companies , especially B2B and manufacturing, are far behind in digital marketing. Digital Marketing Strategies (DMS) provides a complete suite of digital marketing services ... read Digital Marketing Strategies reviews & insights

    < $25/hr
    2 - 9
    Pittsburgh, United States
  • Management Science Associates, Inc. is a diversified information management company that for over five decades has given market leaders the competitive edge in data management, advanced analytics and technology.

    $25 - $49/hr
    250 - 999
    1963
    Pittsburgh, United States

Post your project. Get proposals from PRO-verified firms.

Goodfirms recommends the top 3. You pick the winner.

Why Trust Goodfirms

Goodfirms is the world’s leading reviews and ratings company featuring 100,000+ tech companies from across the globe, complete with 80,000+ humanly vetted client reviews, detailed portfolios, hourly rates, employee strength, and more to help you choose your perfect tech partner.

Humanly-Vetted Client Reviews

Our researchers have personally vouched for the authenticity of 80,000+ client reviews by speaking directly with clients, cross-checking project details, timelines, and results to ensure 100% credibility.

Data-Driven Rankings

Data powers our company listings. Every company listed is evaluated based on its expertise, experience, market presence, reviews, and client satisfaction rate, which helps buyers confidently choose the right tech partner.

Global Trust & Recognition

Goodfirms is trusted by 100,000+ businesses in 160+ countries to connect with reliable tech partners. Our reputation is built on 80,000+ verified reviews and rankings you can trust.

Transparency In Detail

From verified client reviews and portfolio highlights to service focus and pricing, Goodfirms provides a 360-degree view of every company, helping 2+ million monthly users find the perfect tech partner.

Trending insights from Goodfirms

Valuable insights from top experts accelerate decision-making.

Call Center Outsourcing: Costs, Benefits & Top Providers in 2026
Payment Gateway vs Payment Processor: Key Differences and When to Build Your Own (2026)
How to Provide the Ultimate Customer Service Experience
Read all research articles

1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USPittsburgh21$39/hr581View firms
USPittsburgh
21 firms$39/hr5
Value Score81 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

Found your target region?

Browse all firms in your chosen country - or let us hand-pick matches based on your project, budget, and time-zone preference.

Get matched firms

Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Pittsburgh · $0-24/hr

9 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Virtual Assist USA, Automated Health Systems, Acro Service Corporation.

Top tier leader
Pittsburgh · $150+/hr

1 firms in this tier - more than any other city. Top picks: Level Agency.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms