Best Quality Management Software

The two basic elements that drive the growth of any business are- delivering a quality product and meeting the customers' expectations. It means that the organization should implement procedures and policies that can aid them in producing superior quality products and services.  This takes us to the concept of a quality management system that focuses on optimizing the business processes and eliminates all the factors that deteriorate the product quality.  The concept of a quality management system was first surfaced in the 19th century by Frederick Winslow Taylor and Henry Ford, who had recognized the flaws in mass production at the time.  They raised their bar for quality production and implemented a standard protocol to identify the error in the system as well as enhance the existing process. The positive effect of the quality management system was noticed by many other industries too like medicines, I.T services, aeronautics, etc. It further took the pace with the introduction of ISO 9001 and soon became the benchmark for evaluating the product or service quality. The quality management system has helped organizations become efficient in their process, but it is quite overwhelming to keep track of all the policies and procedures. It takes a considerable amount of time and effort to manage the activities associated with product quality. With the legacy system, it is challenging to oversee activities such as compliance management, audit management, document management, defect management, supplier quality control, employee training, etc. These challenges of the traditional quality management systems can be mitigated through the modern digitized Quality Management Software.

A centralized system like quality management software can offload the administrator's work of managing the product quality and driving continuous improvement in the business process. However, the quality management software market is pretty broad and is available for every level of operation. Therefore, users must shortlist the quality management software as per the business requirement and complexity of the process.

This buyer guide on best quality management software is created to help business owners in getting a complete overview of the quality management software.  The guide discusses important topics of quality management software such as benefits, latest trends, pricing, essential features, etc.  All this information can be vital for business owners while filtering out the best quality management system.

• Scheduled audits: Regular audits of a business process can help an organization to identify the error in the system, but to gain maximum advantage, an organization should conduct regular audits.  However, an organization that does not have a system to schedule the audits or monitor the audits can fail to deliver quality service or product.
• Lack of employee training: A uniform training program for employees reduces the training efforts and enhances their productivity. But organizations that do not follow a standard SOP or procedures for employee training often fail to achieve maximum output.
• Document management: The quality management process involves a lot of documentation work, and mismanagement of these documents can disturb the quality management process. As a result, it can adversely affect the company’s service or product.     
• Taking approval:  When an organization encounters any defect, they have to document the record and propose the solution for the error. Then, the solution has to go under the approval process, and once approved by the administrator, necessary actions are taken.  It is a lengthy and time-consuming process.

Quality management software is a tool to manage documents, processes, procedures, and policies that are aimed towards enhancing the services and products of any organization. Quality management software deals with various segments such as document control, audit management, correct and preventive action, non-conformance management, employee training, etc. In addition, quality Management Software or QMS coordinates and monitors the organization’s activity to meet the regulatory requirements and customer satisfaction. As a result, it gives a better picture of compliance and operational effectiveness.

Quality management software is used across various sectors such as automotive, health care, I.T, manufacturing, service sectors, etc.

• Total Quality Management (TQM): Total Quality Management (TQM) is an approach through which the management and the employees can be involved in the continuous improvement of the products or services. TQM focuses on various factors like customer satisfaction, employee training, systems integration, fact-based decisions, strategic approaches, processes, and much more.  
• Continuous Quality Improvement (CQI): CQI is focused on the continual and constant improvement of business processes.  It is less concerned about the processes and functions but more about accelerating the team efforts for maintaining the quality.
• Six Sigma: Six Sigma can be defined as a set of methods and tools that organizations use for business process improvement and quality management. It adopts a data-driven approach to achieve near perfect output.  It is primarily focused on decreasing the defects in the system and improving business efficiency.
• Standardized Systems: Standardized Systems is a quality management system that follows a set of federal codes and regulations. For example, ISO 9000/9001, ISO 13485, ISO 14000/14001, etc.  Organizations that follow these standards must meet all criteria defined by them.

Businesses that want to grow and sustain in the market must remain consistent in delivering quality products or services. They have to develop a business process or model that continuously grows and meets their customer’s expectations.  Businesses have to develop, control and follow standard procedures to improve business efficiency. They have to see that resources and equipment are maintained and match the industry standards. The supplier’s material should be evaluated regularly for quality checks, and employees should be trained on procedures to get better output.  Any errors in the business process should be identified and resolved on a timely basis. Conducting regular audits is compulsory for monitoring the business service or product quality. However, the quality management system is labor-intensive and time-consuming.  With a manual process, business often falls short in justifying the quality management system. However, to aid businesses with quality management and monitor the business standard from a centralized system, quality management software can be very effective.

Quality management software can handle any level of processes and complexity.  From documenting the business procedures to preparing a manual for employees’ training, the process management software can structure all aspects of quality management.  It takes away all the hassle of manually managing the quality management system and the risks associated with it.   The corrective actions and preventive actions (CAPA) of quality management software can eliminate the business process errors and determine the areas for improvement. Further, the software carries valuable business data, which can be used to get better insights into business processes. Thus, quality management software can enhance the use of resources as well as internal processes.

Quality management software can lead the business to exponential growth; however, to achieve this, companies should first explore the capabilities and benefits of quality management software.

• Enhancing business process:  The QMS software helps organizations to achieve business objectives without compromising the quality of the service. Organizations use QMS software to maintain consistency throughout the business processes and track ever-changing regulations and standards. Eventually, it improves organization performance and reduces business expenditures.
• Reduce rework:  The best quality management platforms keep continuous watch over the business operations, which helps the companies to identify critical defects in the system. By identifying defects in a timely manner, the amount of rework can be reduced. 
• Increase work efficiency: By following a standard training procedure, an organization can increase the efficiency of its workforce.  Best quality management platforms ensure that employees meet the required standard to perform certain tasks.  With the proper training, employees develop the tendency to identify errors quickly and eliminate waste.
• Continuous improvement:  QMS software cultivates a culture of continuous improvement.  Organizations using quality assurance management software always have an opportunity to increase the overall effectiveness and reduce the cost. In addition, it assists in optimizing the product’s financial performance in the market by strictly following the quality standards and regulations.  
• Avoid risks:  Organizations can evaluate risks better by documenting and analyzing the work process with a standard procedure.  Quality assurance management software can control everything from a central location; it becomes easy for the administrator to identify the risks and mitigate the issues. Whenever there is some issue, the best quality management system automatically routes preventive action to the quality manager and can accept or reject the suggested preventive action.

• Audit management
• Document control
• Compliant management
• Risk management
• Change control
• Employee training management
• Reports and data analytics
• Corrective and preventive actions
• e-signature
• Robust security
• Traceability matrix
• Non-conformance management

• Compliance:  Managing compliance is becoming difficult with ever-evolving business regulations. Businesses must select quality management software systems that meet compliance and regulatory standards related to a service or product. In addition, it can help to save a lot of time and effort for administrators checking industry compliance manually.
• Technical support and training:  Strong technical support and training is the identification of the best quality management system.  It helps to fix the issues rapidly and prevent business from sudden stoppage. Training is another essential aspect that can increase the adoption of quality management software in the organization.  However, some software vendors take fees for technical support and training. Therefore, customers must clarify about the technical support and training modules with the software vendors before finalizing the quality process management software.
• Pricing:  Pricing is an important segment for any organization looking to board software in their business process.  Quality management software solutions are also available in various price ranges, and there are numerous factors such as budget, company size, software deployment that organizations consider while purchasing the software.  To get better ROI from quality management software systems, it is always recommended that users align their requirements with the software. Besides that, many software solutions that allow configuration or customization of their system workflow require re-validation. Software vendors often collect fees for the re-validation of software.  Users should verify with the software vendor about the validation costs.
• Customization: Sometimes an organization requires QMS software that works off the shelf.  They need to customize features to meet organization needs. They don’t want to buy new software to accommodate a few features, which they can easily achieve by using customized QMS software.  
• Workflow automation: Quality process management software empowers organizations to automate their manual work.  Users can automate the approval procedures or route the risk prevention action to authorized person, etc. It allows users to take better advantage of quality management software systems.
• Data analytics and reporting:  Quality process management software collects vast amounts of data. If this information is presented in the form of reports and analytics, business owners can make better decisions for business growth.
• Integrations: Large enterprises usually have multiple software such as ERP, supply chain management, change management, etc., and they require data integration across all the platforms. In such a scenario, QMS software that can be easily integrated with other enterprise software could be valuable. Therefore, users should choose enterprise quality management software that is easily integrated with other software solutions.
• Robust security: Quality management software needs strong security because it has access to the company’s confidential data, and it can see more cyber attacks than any other software.  It is recommended that quality management software follows some strict security measures such as authorized access, take regular data backup, implement strong passwords, etc.

Technology has enhanced the efficiency of business enterprises and allows them to do more with less.  Automation is a ground-breaking technology that helps businesses to streamline the quality management process. It is helping them in many ways. Document control is vital to maintain regulatory compliance, and errors in document versioning could prove costly to the organization.  The best enterprise quality management software automatically manages the change requests and notifies the administrator about the new requests.  It keeps the document updated with the latest version and ensures it is readily available for audits.  It also informs all the stakeholders about the change requests, so there is no confusion later on.  Risk management is another area where automation is quite productive. The quality process management software identifies the risk level and automatically suggests the best solution to the administrator.  The process is often referred to as CAPA (corrective action and preventive action). The quality management software systems also send notifications to the administrator about the defects to analyze the root cause and take action. Next is employee training; the quality management software systems can use their automation feature to send email reminders to employees and supervisors about ongoing training. It is also helpful in managing training manuals and informs the employees automatically if there is any change in the current training manuals. 

Automation takes the complexity out of the quality service management, but business owners should also tap on the latest trends in quality management software to make their business process more powerful and productive.

• Artificial intelligence:  The QMS software with AI technology can make the quality management process less time-consuming and efficient. Through AI, businesses can collect a large volume of data to identify the quality issues before they bring severe damage to the organization.  The AI algorithm also suggests the best solution and automatically routes the solution to the administrator for approval.  There are many such applications of AI that can enhance quality management software capabilities.
• IoT: IoT has enhanced the organization's capacity to monitor and analyze product quality and processes. It can detect the sub-standard product in the supply chain or even detect the problem in the business process.  It can also be used to monitor the health of equipment throughout its life-cycle.  In addition to that, IoT can collect every essential detail and feed it to the relevant department for improving the product or process quality.
• Omni-channel communications:  The best quality management platforms support mobile technologies that enable real-time communication and access to the system from anywhere.

The average cost of best quality management software could be anywhere around $3/month to $300/month. The best quality management software available in the market today comes in various price ranges, and the cost can vary based on the business requirements. Other factors that can influence the software costs include software features, number of users, and software deployment options.

• Best quality management software for startups and small businesses:   Startups and small businesses work with a limited budget, and they prefer quality management software that goes light on their pocket.  EHS Insight at a price of $3/month is the best quality management software for small businesses and startups.  The software provides all the necessary features required for enhancing the company’s products or services.  The software provides mobile apps and strong customer support; it is the best quality management software solution to avail all these features at this cost.  It provides a free trial. Other software that is the best alternative to EHS Insight is FreeQMS at $10/month. The software vendor does not collect fees for setup, data import, and software implementation. FreeQMS is built with modern AI technology, and it is easy to use.  There are a couple of more quality management software for small businesses that could be cost-effective, which include, Qooling and Lumiform.

• Best quality management software for mid-size and large-scale businesses:  Mid-size and large-scale businesses usually have to deal with complex business operations and a high number of employees. For their smooth functioning and maintaining product quality, they must choose enterprise quality management software.  Effivity at a $29/month price can be the best quality management software for mid-size and large-scale businesses.  It provides full and unrestricted access to all the modules. In addition to that, the software guarantees 99.5% uptime, and it can be deployed on-premise or on a cloud. iAuditor at $24/month could turn out as one more mid-range quality management tool for medium and large enterprises. iAuditor is a simple but powerful quality management tool that gives complete visibility over the quality of the business product or services. Both these tools offer a free trial. Other quality management software for mid-size and large-scale businesses that users can consider includes ISOROBOT, orgavision, CloudVisit, etc.  Users that want to use advanced features of quality management software can consider a high-end tool like Quartz QMS at a price of $300/month. Other premium range QMS tools users can add to their list are FTQ360 and inblue QMS.   

• Free and open source quality management software: Free and open source quality management software is the best way to improvise the software for better performance. Moreover, free and open source quality management software can be developed and distributed freely, making it an ideal software solution for startups and small businesses.

GoodFirms is rated as the top-notch review and rating platform for IT solutions.  The platform has been providing software solutions for various organizations and industries. It provides customers with a full stack of software solutions with detailed information such as features, pricing, and services.  Customers can compare software on such parameters and choose the best software for their organization.  GoodFirms’ team follows a rigorous procedure to list software solutions and ensure that the customers get the best product for their business.

Business enterprises perform various activities to achieve their goals.  These activities can be sales, procurement, customer service, equipment maintenance, audits, etc. Most organizations follow best practices to ensure that they reach their desired goals, but they don't have a robust system to measure their business's performance. Without monitoring the business process and establishing a culture for continuous growth, an organization cannot sustain in the market for long. Quality management software can measure the effectiveness, quality of the business process.  It automates the work process and cuts the operation costs.  The quality process management software delivers real value to the organization and assists them in communicating their goals better with the employees. If your business process is hostile to a traditional quality management system and does not yield the desired outcome, then it is time to invest in the right quality management software. For this, you can check the list of best quality management software prepared by GoodFirms' expert team.