Alterna CX
Customer experience management was complicated. We simplified it.
Alterna CX provides an end-to-end platform to collect all experience data, whether it's reviews, complaints, social media, surveys, or more, analyzing it by categorizing and predicting the effects on the business KPIs and simplifying taking action on the most impactful areas. We leverage machine learning-based text analytics technology to both analyze and create actionable improvements.
Licensing & Deployment
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Cloud Hosted
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Web-based
Knowledge Base
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Help Guides
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Video Guides
Media
Alterna CX Core Features
Focus of Customer Experience Feature
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Alterna CX Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
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Quote Based
Alterna CX Reviews
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