ALVAO Service Desk

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Service Desk for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.

Industries

Airlines-aviation
Automotive
Banking
Building-materials
Civic-social-organization
Civil-engineering
Commercial-real-estate
Computer-network-security
Computer-hardware
Computer-software
Construction
Consumer-electronics
Electrical-electronic-manufacturing
Facilities-services
Food-production
Government-administration
Government-relations
Information-technology-services
Media-production
Medical-device
Medical-practice
Military
Retail
Security-investigations

Licensing & Deployment

Proprietary
Cloud Hosted
On Premises
Web-based
iPhone/iPad
Android
Windows

Support

Email
Chat
Phone
Weekdays
Support Days

Monday
Tuesday
Wednesday
Thursday
Friday
Support Time

06:00 to 07:00 (CST)
04:00 to 16:30 (PNT)

Training

Webinar
In-person
Documentation

Knowledge Base

Documentatiom

Media