Overview

About Balto

Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers. Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.

At a glance

Software information

Industries served, licensing and the support Balto provides.

Industries

Banking
Financial-services
Insurance
Retail
Telecommunications

Licensing

Proprietary
Quote Based

Support

Email
Live Chat
Phone
24x7 Support

Training

Webinar
Documentation

Knowledge Base

Help Guides
Video
Blog

Languages (2)

EnglishSpanish

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Capabilities

Balto features

The full feature set, grouped by module.

Call Center Software

Call Logging
Call Recording
Call Scripting
Campaign Management
Conference Calling
Escalation Management
Interactive Voice Response
Manual Dialer
Predictive Dialer
Queue Management
Reporting & Analytics
Voicemail

Plans

Balto pricing

Free Version

Payment Frequency

Quote Based

Preferred Currency

USD ($)

Vendor pricing page

Media

Screenshots & video

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