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The Complete Retail Operating System for Brands.

Brightpearl is the industry-leading operating system for retailers. It is the only one you will need to streamline, simplify and automate your whole business, including inventory management, order management, warehousing, fulfillment, shipping, purchasing, accounting, retail BI, and more. It automates laborious tasks across all your sales channels – from complex order fulfillment and multi-location inventory management to shipping and accounting. Process more orders without extra staff. Eliminate errors and save 1000s of hours. Brightpearl provides a robust infrastructure to centralize and automate all your critical post-purchase operations, including inventory, order management, warehousing, fulfillment, shipping, purchasing, accounting, supplier management, POS, CRM, and retail business intelligence.
Brightpearl
2007
United States
  • Retail
1 Industry
  • English
1 Language
Industries
  • Retail
Licensing & Deployment
  • Open Source
  • Cloud Hosted
  • Web-based
  • Windows
Support
  • Chat
  • Phone
  • Weekdays
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    Support Time
    • 09:00 to 23:45 (GMT)
    • 04:00 to 19:00 (EST)
Training
  • Webinar
  • In-person
Knowledge Base
  • Help Guides
  • Webinars
  • On-Site Training

Media

Brightpearl

Brightpearl Core Features

Focus of Inventory Management Feature
  • Accounting
  • Alerts/Notifications
  • Backordering
  • CRM
  • Inventory Control
  • Inventory Optimization
  • Manufacturing
  • Mobile Access
  • Multi-Channel Sales
  • Order Fulfillment
  • Order Management
  • Purchasing
  • Reporting/Analytics
  • Shipping
  • Warehouse Management
Focus of Order Management Feature
  • Back Order Management
  • Catalog Management
  • Customer Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Reports & Analysis
  • Shipping Management
  • Special Order Management
Focus of Warehouse Management Feature
  • Barcoding / RFID
  • Category Customization
  • Dashboard
  • Inventory Management
  • Multi-Location
  • Order Management
  • Returns Management
  • Shipping Management
  • Tracking
Focus of Retail Management Feature
  • CRM
  • eCommerce
  • Mail Order
  • Multi-Location
  • Point of Sale
  • Purchase Management
  • Reporting & Analysis
  • Returns Management
  • Supply Management

Brightpearl Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page

Brightpearl Reviews

7
Total Reviews
4.0/5
Overall Rating
0
Recent Reviews

What Users Say

Brightpearl enables our business to process and fulfill orders quickly and effectively.
Zarina Bahadur
Zarina Bahadur , CEO and Founder at 123 Baby Box
Brightpearl has made managing orders with our customers much easier and more efficient
Luke Fitzpatrick
Luke Fitzpatrick , CEO at Drsono.com
Brightpearl centrally organizes all important post sales activities and provides a flexible workflow
Sanjay Gupta
Sanjay Gupta , President at Gurin Products
Brightpearl's order management system has always assisted us in organizing customer orders
Frederick Lanskey
Frederick Lanskey , Owner at Points Panda
Brightpearl is top-tier order management software for managing entire process of orders
Jamie Irwin
Jamie Irwin , Digital Marketing Expert at Tutor Crunch

What Users Like The Most

  • Allows you to control stock efficiently.
  • Useful for small to medium-sized businesses.
  • Very well designed and user-friendly.

What Users Like The Least

  • Support is good but they should resolve issues quickly.

Brightpearl Reviews

4.0 7 Reviews
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  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Zarina Bahadur

Brightpearl enables our business to process and fulfill orders quickly and effectively.

We 123 Baby Box have been using Brightpearl for the last 1 year on daily basis. The order management system from Brightpearl has the following essential features. It automates order processing through batch processing, multi-channel order management, and automated workflows, enabling our business to process and fulfill orders quickly and effectively. Brightpearl is a comprehensive solution for businesses because of its extensive feature set, which includes order administration, inventory management, accounting, reporting, and analytics. Brightpearl enables companies to manage orders from online shops, marketplaces, and physical stores in a single spot. Compared to other options for order management software, Brightpearl's pricing plans can be somewhat pricey, which might prevent smaller organizations from using it.

How frequently you use Brightpearl?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Luke Fitzpatrick

Brightpearl has made managing orders with our customers much easier and more efficient

At our company Drsono.com, we use Order Management software from Brightpearl. We have been using this software for over 5 years now. The pros of this software include its scalability, allowing us to easily handle large volumes of orders at once; the advanced features, such as automation, customization options, and more; excellent customer support with fast response times; great value for money due to the competitive pricing model they offer - particularly affordable if you are a larger business; easy integration capabilities into existing systems or processes making it easy to get up and running quickly. The cons depend on what kind of business you are running, but there can be some limitations on certain integrations or customizations that people may not take into account when budgeting or setting up their system. Additionally, setup is an often lengthy process so onboarding can take longer than other solutions in some cases.

How frequently you use Brightpearl?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Sanjay Gupta

Brightpearl centrally organizes all important post sales activities and provides a flexible workflow

We Gurin Products use Brightpearl. An order management tool called Brightpearl helps omnichannel merchants and wholesalers manage their online orders, inventory, shipping, and other activities. All important post-sales activities, including order management and invoicing procedures, are centrally organized and managed by this. Additionally, it provides flexible workflow automation for automatic inventory allocation, orders redirection to the warehouse, and sales order billing. Additionally, you can create rules that correspond to the intended workflow for the fulfillment, such as drop shipping or partial or multiple-location fulfillment. Additionally, it enables you to create purchase orders for out-of-stock items to automatically distribute inventory if the items become available once again. Applying certain price lists, discounts, payment conditions, credit limitations, and account ownership to wholesale clients is a possibility. Order fulfillment via channels like Shift, BigCommerce, eBay, or Magneto is made possible by Brightpearl. Additionally, you can set up your automation routine to send packages to Amazon.

How frequently you use Brightpearl?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Frederick Lanskey

Brightpearl's order management system has always assisted us in organizing customer orders

Over the past three years, we Points Panda has used Brightpearl order management software. Brightpearl's order management system has a tonne of features that assist us in organizing customer orders. We are connected to the majority of well-known eCommerce platforms, such as BigCommerce, Shopify, Magento, and Amazon. In order to make sure that these orders are taken into account in real time, we also integrate our Point of Sale (PoS) system. The tool offers a tonne of sophisticated reporting options. Based on parameters like revenue and average order value, you can observe how each channel performs. Consider improving underperforming platforms to increase revenue if necessary. To determine top spenders, you can also view statistics about specific consumers. Brightpearl doesn't post pricing information online. But you can reach out to the group for a price. The starting monthly price for the fundamental plan is $29.95.

How frequently you use Brightpearl?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jamie Irwin

Brightpearl is top-tier order management software for managing entire process of orders

We Tutor Crunch use Brightpearl. Brightpearl is top-tier software for managing orders; it includes tools for automating the ordering, fulfillment, shipping, and billing processes. Although Brightpearl is highly recommended as an order management system, it may prove to be too expensive for small firms if they require more than the basic plan's worth of features.

How frequently you use Brightpearl?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Andrea Graves

Brightpearl is a complete retail management system for brands, retailers, and wholesalers designed to scale with fast-growing eCommerce brands.

First of all, I must appreciate the seamless integration of multiple e-commerce channels. And the software is super smooth. I am pretty sure this is the one I want. I just love it and its ease of use. Keeps me on track of stock and my inventory. Reports are also useful with export options.

What was the project name that you have worked with Brightpearl?

Warehouse Management Software , Inventory Management Software

How long have you used Brightpearl?

5 Months

How frequently you use Brightpearl?

Daily

What do you like the most about Brightpearl?

Allows you to control stock efficiently.

Useful for small to medium-sized businesses.

Very well designed and user-friendly.

What do you like the least about Brightpearl?

Support is good but they should resolve issues quickly.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Shopify
Stripe Billing
BigCommerce

Switched from

QuickBooks Commerce
Dean Parry

Ransom

Been with them ten years a few offline moments that caused issues but main gripe is being held to ransom for an extra 30 days when trying to end my subscription! The love of money during a pandemic hey? Shows the companies true colours glad I'm going to see the back of them soon!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Brightpearl Integration

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