CDC Software
CDC’s telephony-CRM integration services.
The CDC Platform with over a dozen telephony connectors (e.g. Avaya, Cisco, Asterisk, Mitel, etc.) provides integration between your telephony system and your Sugar environment. The platform supports searching, displaying, and creating Sugar items based on the call data associated with a voice call. Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to Screen Pop the agent's Sugar session with new or existing Sugar users, tickets, and more.
Licensing & Deployment
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Cloud Hosted
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Web-based
Knowledge Base
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Help Guides
Media
CDC Software Core Features
Focus of Telephony Feature
- Call Center Management
- Call Monitoring
- Contact Management
- Telemarketing Management
- VoIP
CDC Software Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
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Monthly Payment
CDC Software Reviews
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