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CDC Software

CDC’s telephony-CRM integration services.

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The CDC Platform with over a dozen telephony connectors (e.g. Avaya, Cisco, Asterisk, Mitel, etc.) provides integration between your telephony system and your Sugar environment. The platform supports searching, displaying, and creating Sugar items based on the call data associated with a voice call. Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to Screen Pop the agent's Sugar session with new or existing Sugar users, tickets, and more.
CDC

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LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based

Knowledge Base

  • Help Guides

CDC Software Core Features

Telephony

  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Telemarketing Management
  • VoIP

CDC Software Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Monthly Payment
Vendor pricing page

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