Cognigy
Creating AI Agents for Your Contact Center
At Cognigy, we are at the forefront of revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Our award-winning solution is designed to empower businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Built on the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service. They absorb your enterprise knowledge and are equipped with intelligent IVR, smart self-service, and agent assist functionalities. With dozens of pretrained skills, they seamlessly integrate with existing enterprise systems, learn from your human agents, and give them superpowers. Our mission is simple: Happy customers with every interaction. Our values are at the core of everything we do – empowering our employees, customers and partners, and driving continuous growth in a culture of mutual respect and trust.
2016
United States
- Bpo
- Information-technology-services
- Marketing-advertising
- English
Industries
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Bpo
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Information-technology-services
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Marketing-advertising
Licensing & Deployment
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Proprietary
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Cloud Hosted
Support
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Email
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24x7 Support
Media
Cognigy Core Features
Focus of Contact Center Feature
- Call recording and monitoring
- Call routing and queuing
- Integration capabilities
- Interactive voice response (IVR)
- Multi-channel communication
- Omnichannel support
- Performance tracking
- Reporting and analytics
- AI Features
Cognigy Pricing
Pricing Type
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Contact Vendor
Preferred Currency
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USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
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Annual Subscription
Cognigy Reviews
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