DobroDesk

DobroDesk is a unified customer support desk designed for B2B teams handling recurring questions across email, website chat, and messaging channels. It brings Gmail, Outlook, support addresses, website chat, and supported messaging integrations into one shared inbox, making it easier to route conversations, assign owners, track SLAs, and maintain customer context. Its AI uses workspace-approved documentation and knowledge sources to prepare drafts or automatically answer simple, low-risk questions when enabled.

Agents can review the source behind each AI-generated response, while sensitive topics such as billing, legal, privacy, security, account deletion, abuse, or uncertain requests are routed to human agents. DobroDesk uses usage-based pricing instead of per-seat fees, allowing entire teams to collaborate without additional seat costs. The platform is built for modern B2B support teams seeking a centralized, efficient, and AI-assisted customer service workflow.