eGain Agent Desktop

Digital-first omnichannel agent desktop

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Digital-first agent desktop that combines rich, digital engagement capabilities with enhanced call handling, embedded knowledge and Artificial Intelligence (AI), operational analytics, and journey analytics for customers and agents. Digital-first, omnichannel workspace that morphs to the context and task at hand, showing only hyper-relevant information needed to handle it rather than cluttering it with data that are irrelevant to solving the problem at hand Enhanced call handling and case management to complement digital capabilities > eGain Click-to-Solveā„¢: Push-button access to proven knowledge capabilities for fast, accurate answers to customer questions, and AI-powered process guidance through the Solve Button. >
eGain Corporation
1997
United States
2 Industries
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • Android
  • Windows

SUPPORT

  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinar
  • Infographics
  • Case Studies
  • Whitepapers
  • On-Site Training

eGain Agent Desktop Core Features

Call Center

  • Call Logging
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer

eGain Agent Desktop Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Annual Subscription
Vendor pricing page
  • 30 Days Trial

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