eGain Agent Desktop

Digital-first agent desktop that combines rich, digital engagement capabilities with enhanced call handling, embedded knowledge and Artificial Intelligence (AI), operational analytics, and journey analytics for customers and agents. Digital-first, omnichannel workspace that morphs to the context and task at hand, showing only hyper-relevant information needed to handle it rather than cluttering it with data that are irrelevant to solving the problem at hand Enhanced call handling and case management to complement digital capabilities > eGain Click-to-Solve™: Push-button access to proven knowledge capabilities for fast, accurate answers to customer questions, and AI-powered process guidance through the Solve Button. >