eGain Agent Desktop
Digital-first omnichannel agent desktop
Digital-first agent desktop that combines rich, digital engagement capabilities with enhanced call handling, embedded knowledge and Artificial Intelligence (AI), operational analytics, and journey analytics for customers and agents. Digital-first, omnichannel workspace that morphs to the context and task at hand, showing only hyper-relevant information needed to handle it rather than cluttering it with data that are irrelevant to solving the problem at hand Enhanced call handling and case management to complement digital capabilities > eGain Click-to-Solve™: Push-button access to proven knowledge capabilities for fast, accurate answers to customer questions, and AI-powered process guidance through the Solve Button. >
1997
United States
- Marketing-advertising
- Telecommunications
- English
Industries
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Marketing-advertising
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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Android
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Windows
Support
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Chat
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Phone
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24x7 Support
Training
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Webinar
Knowledge Base
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Help Guides
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Video
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Blog
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Webinar
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Infographics
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Case Studies
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Whitepapers
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On-Site Training
Media
eGain Agent Desktop Core Features
Focus of Call Center Feature
- Call Logging
- Call Scripting
- Escalation Management
- Interactive Voice Response
- Manual Dialer
eGain Agent Desktop Pricing
Pricing Type
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Contact Vendor
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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30 Days Trial
Payment Frequency
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Annual Subscription
