eGain Chat

Why just chat when you can superchat

5.0 1 Reviews
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eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products: 1. eGain Cobrowse, web collaboration software. 2. eGain Offers, proactive offer management software. 3. eGain Virtual Assistant, an intelligent virtual assistant (avatar) software
eGain Corporation

Screenshot & Video

1/1

LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Chat
  • Phone

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
  • On-Site Training

eGain Chat Core Features

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • File Transfers
  • Geo Targeting
  • Proactive Chat
  • Secured Encryption
  • Visitor Tracking

Customer Engagement

  • Communication Management
  • Community Management
  • Feedback Management
  • Gamification
  • Reporting/Analytics
  • Video Support

eGain Chat Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Quote Based
Vendor pricing page
  • Available Trial

eGain Chat Reviews

5.0 1 Reviews
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eGain Chat is a comprehensive live chat software that enables us to offer real-time chat assistance to our website, visitors.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I just started experiencing this solution.. but it's been great so far. Been two months and it hasn’t disappointed me a single time, had rather exceeded my expectations from this tools. It enables fast and smooth communication.

Which features have you used in eGain Chat?

Live Chat Software

How long have you used eGain Chat?

8 Months

How frequently you use eGain Chat?

Daily

What do you like the most about eGain Chat?

It's nice and easy to use and the UI is good too.

Very functional and feature-rich tool.

It's safe and reliable for businesses.

What do you like the least about eGain Chat?

Don’t have any complaints about it so far.