Britney Moore
Posted on Feb 10, 2023
eGain Chat
1 Review
Why just chat when you can superchat
eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products: 1. eGain Cobrowse, web collaboration software. 2. eGain Offers, proactive offer management software. 3. eGain Virtual Assistant, an intelligent virtual assistant (avatar) software
1999
United States
- Education-management
- E-learning
- Health-wellness-fitness
- Hospital-health-care
- Retail
- English
Industries
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Education-management
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E-learning
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Health-wellness-fitness
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Hospital-health-care
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
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Chat
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Phone
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24x7 Support
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Webinars
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Case Studies
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Whitepapers
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On-Site Training
Media
eGain Chat Core Features
Focus of Live Chat Feature
- Alerts/Notifications
- Canned Responses
- File Transfers
- Geo Targeting
- Proactive Chat
- Secured Encryption
- Visitor Tracking
eGain Chat Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Free Trial
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Available Trial
Payment Frequency
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Quote Based
eGain Chat Reviews
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