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eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products: 1. eGain Cobrowse, web collaboration software. 2. eGain Offers, proactive offer management software. 3. eGain Virtual Assistant, an intelligent virtual assistant (avatar) software
Screenshot & Video
LICENSING & DEPLOYMENT
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
- Whitepapers
- On-Site Training
eGain Chat Pricing
Pricing Type
- Contact Vendor
Free Version
- No
Payment Frequency
- Quote Based
Vendor pricing page
-
Available Trial
eGain Chat Reviews
Britney Moore
Posted 3 months ago
eGain Chat is a comprehensive live chat software that enables us to offer real-time chat assistance to our website, visitors.
Review Summary
I just started experiencing this solution.. but it's been great so far. Been two months and it hasn’t disappointed me a single time, had rather exceeded my expectations from this tools. It enables fast and smooth communication.
Which features have you used in eGain Chat?
Live Chat Software
How long have you used eGain Chat?
8 Months
How frequently you use eGain Chat?
Daily
What do you like the most about eGain Chat?
It's nice and easy to use and the UI is good too.
Very functional and feature-rich tool.
It's safe and reliable for businesses.
What do you like the least about eGain Chat?
Don’t have any complaints about it so far.