Helpdesk 365 by Apps365
Make Support Simple, Keep Teams Happy with Helpdesk 365
Helpdesk 365 is a modern, AI-enhanced internal helpdesk and ticketing system tightly integrated with the Microsoft 365 ecosystem. It works within Teams, Outlook, and SharePoint so users don’t need to switch between multiple tools. It focuses on enabling organizations—especially in IT, HR, Finance, or support departments—to streamline their internal support, track, manage and resolve issues and requests efficiently.
Apps 365
The product is trusted by 11,700+ businesses across 167 countries.
Benefits
• Faster Response & Resolution: Automated features / routing helps reduce wait times and speed up handling of issues.
• Improved Productivity & Efficiency: Agents spend less time on repetitive tasks; clear dashboards, reporting, workload balancing help teams do more with less friction.
• Reduced Costs & Better Scaling: As automation increases, manual processes fall. The system is designed to scale with the organization (number of users, ticket loads) without major changes.
Apps 365
The product is trusted by 11,700+ businesses across 167 countries.
Benefits
• Faster Response & Resolution: Automated features / routing helps reduce wait times and speed up handling of issues.
• Improved Productivity & Efficiency: Agents spend less time on repetitive tasks; clear dashboards, reporting, workload balancing help teams do more with less friction.
• Reduced Costs & Better Scaling: As automation increases, manual processes fall. The system is designed to scale with the organization (number of users, ticket loads) without major changes.
2006
India
- Computer-network-security
- Financial-services
- Human-resources
- English
Industries
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Computer-network-security
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Financial-services
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Human-resources
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
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Android
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Windows
Support
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Email
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Chat
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Phone
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24x7 Support
Training
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In-person
Media
Helpdesk 365 by Apps365 Core Features
Focus of Help Desk Feature
- Email Integration
- Response Template
- SLA
- Ticketing Management
- AI Features
Helpdesk 365 by Apps365 Pricing
Pricing Type
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Per User
Preferred Currency
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USD ($)
Free Version
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No
Free Trial
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14 Days Trial(Credit card required)
Payment Frequency
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Monthly Payment
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Annual Subscription
Pricing Description
Standard – $19.99 per user / month, billed yearly
• Minimum 5 users
• 25 ticket requesters
• 2 Support tickets per year
• Free updates via Microsoft Store
• Integrates with Office 365
• SharePoint-hosted app
• Data stays in your SharePoint
• Custom request types
• Mobile responsive
• Multiple roles
• Smart notifications
• Self-service web forms
• Multiple department groups
• Collaboration with ticket requester
• Minimum 5 users
• 25 ticket requesters
• 2 Support tickets per year
• Free updates via Microsoft Store
• Integrates with Office 365
• SharePoint-hosted app
• Data stays in your SharePoint
• Custom request types
• Mobile responsive
• Multiple roles
• Smart notifications
• Self-service web forms
• Multiple department groups
• Collaboration with ticket requester
