Helpdesk 365 by Apps365

Helpdesk 365 is a modern, AI-enhanced internal helpdesk and ticketing system tightly integrated with the Microsoft 365 ecosystem. It works within Teams, Outlook, and SharePoint so users don’t need to switch between multiple tools. It focuses on enabling organizations—especially in IT, HR, Finance, or support departments—to streamline their internal support, track, manage and resolve issues and requests efficiently.
Apps 365

The product is trusted by 11,700+ businesses across 167 countries.
Benefits
• Faster Response & Resolution: Automated features / routing helps reduce wait times and speed up handling of issues.
• Improved Productivity & Efficiency: Agents spend less time on repetitive tasks; clear dashboards, reporting, workload balancing help teams do more with less friction.
• Reduced Costs & Better Scaling: As automation increases, manual processes fall. The system is designed to scale with the organization (number of users, ticket loads) without major changes.