ICTCRM

5.0 4 Reviews

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Customer relationship software (CRM)

ICTCRM is the modern unified communications integrated Customer Relationship management (CRM) software system for running any type of Business. ICTCRM is designed to operate at a high level of security that could be customized to meet your needs and Admin can allow specific permission to different users.

Industries

Marketing-advertising
Telecommunications

Licensing & Deployment

Open Source
On Premises
Web-based
Linux

Support

Email
Chat
24x7 Support

Training

Documentation

Knowledge Base

ICTCRM Core Features

Focus of CRM Feature

Calendar & Task
Contact Management
Collaboration Tools
Custom Dashboard
Email Integration
File Management
Lead Management
Pipeline Management
Reporting
Sales Automation
Security
Workflow Automation

ICTCRM Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Version

Payment Frequency

One-Time Payment

Pricing Description

for more detail about pricing visit: https://ictcrm.com/pricing/

Vendor pricing page

ICTCRM Reviews

4
Total Reviews

5.0/5
Overall Rating

2
Recent Reviews

What Users Say

ICTCRM Review: A Complete Unified Communication CRM Solution

Anonymous

ICTCRM — A Unified CRM & Contact Center That Actually Works

Ellsa John

Good Wrok ICTCRM and easy to use

Waheed Asgar , Project Development Manager at SouleWell House at S W H

ICTCEM User

Sheraz Ameer khan , Developer at BMC Software

What Users Like The Most

The seamless integration of communication technologies like voice calls and text messaging stands out as one of the most impressive features of ICTCRM.
Using ICTCRM has revolutionized our business operations. This advanced, unified comms-integrated CRM platform has completely transformed our customer interaction approach and operational efficiency. With seamless integration of communication tech such as voice calls and text messaging, we can conduct instant surveys, send vital notifications, and engage with our customers in entirely new and innovative ways.
ICTCRM impresses from moment one because it’s basically CRM + contact center fused into one powerful solution. It’s built on SuiteCRM, giving you all the proven tools for customer relationship management, and then layers on ICTContact so you get voice, messaging, IVR, real-time surveys, broadcasting — all in one dashboard. The fact that it’s multi-tenant and white-label makes it ideal if you want to serve multiple brands or clients. Dashboards are clean and user-friendly, and all communications

What Users Like The Least

i haven't encountered any major issues with ICT CRM!
Using ICTCRM has revolutionized our business operations. This advanced, unified comms-integrated CRM platform has completely transformed our customer interaction approach and operational efficiency. With seamless integration of communication tech such as voice calls and text messaging, we can conduct instant surveys, send vital notifications, and engage with our customers in entirely new and innovative ways.
The amount of features means there's a bit of setup work up front — policies, permissions, workflows, and integration need careful config. But once that initial setup is done, it runs quite smoothly.

ICTCRM Reviews

5.0 4 Reviews

Anonymous

Posted 2 weeks ago

ICTCRM Review: A Complete Unified Communication CRM Solution

My overall experience using ICTCRM has been very positive. The platform effectively combines CRM functionality with unified communication features, allowing calls, SMS, fax, and customer data to be managed from a single interface. This significantly improves workflow efficiency and reduces the need to switch between multiple systems. The system is stable and performs well even under heavy usage, which makes it suitable for call centers and businesses handling high communication volumes. Features like call logging, contact management, campaign handling, and API integrations add real operational value. The user interface is logical and easy to navigate once configured properly.

What was the project name that you have worked with ICTCRM?

CRM Software

How long have you used ICTCRM?

1 Years

How frequently you use ICTCRM?

Weekly

How do you find pricing of ICTCRM?

inexpensive

What do you like the most about ICTCRM?

What I liked most about ICTCRM is its true Unified Communication approach. Having calls, SMS, fax, and

What do you like the least about ICTCRM?

What I liked the least about ICTCRM is that the initial setup and configuration can be a bit complex, especially for users who are new to Unified Communication CRM system

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Ellsa John

Posted 4 months ago

ICTCRM — A Unified CRM & Contact Center That Actually Works

My overall experience with ICTCRM is very positive. It feels like a premium product that saves me time, cuts down on oversight, and centralizes everything I need to manage customers, communications, and marketing in one place. If you’re looking for a robust CRM that already includes contact center capabilities (and you don’t want to stitch several tools together), ICTCRM is extremely hard to beat.

What was the project name that you have worked with ICTCRM?

CRM Software

How long have you used ICTCRM?

2 Years

How frequently you use ICTCRM?

Weekly

How do you find pricing of ICTCRM?

mid-tier

What do you like the most about ICTCRM?

ICTCRM impresses from moment one because it’s basically CRM + contact center fused into one powerful solution. It’s built on SuiteCRM, giving you all the proven tools for customer relationship management, and then layers on ICTContact so you get voice, messaging, IVR, real-time surveys, broadcasting — all in one dashboard. The fact that it’s multi-tenant and white-label makes it ideal if you want to serve multiple brands or clients. Dashboards are clean and user-friendly, and all communications

What do you like the least about ICTCRM?

The amount of features means there's a bit of setup work up front — policies, permissions, workflows, and integration need careful config. But once that initial setup is done, it runs quite smoothly.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Waheed Asgar, Project Development Manager at SouleWell House

Posted on Mar 20, 2024

Good Wrok ICTCRM and easy to use

Using ICTCRM has revolutionized our business operations. This advanced, unified comms-integrated CRM platform has completely transformed our customer interaction approach and operational efficiency. With seamless integration of communication tech such as voice calls and text messaging, we can conduct instant surveys, send vital notifications, and engage with our customers in entirely new and innovative ways.

What was the project name that you have worked with ICTCRM?

CRM Software

How long have you used ICTCRM?

6 Months

How frequently you use ICTCRM?

Daily

How do you find pricing of ICTCRM?

expensive

What do you like the most about ICTCRM?

What do you like the least about ICTCRM?

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Sheraz Ameer khan, Developer at BMC Software

Posted on Mar 08, 2024

ICTCEM User

Using ICTCRM has been a game-changer for our business operations. It's a modern, unified communications-integrated CRM system that has transformed the way we connect with our customers and manage our processes. With its seamless integration of communication technologies like voice calls and text messaging, we're able to conduct real-time surveys, send important notifications, and engage with our customers in ways we never thought possible.

What was the project name that you have worked with ICTCRM?

CRM Software

How long have you used ICTCRM?

6 Months

How frequently you use ICTCRM?

Daily

How do you find pricing of ICTCRM?

expensive

What do you like the most about ICTCRM?

The seamless integration of communication technologies like voice calls and text messaging stands out as one of the most impressive features of ICTCRM.

What do you like the least about ICTCRM?

i haven't encountered any major issues with ICT CRM!

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

ICTCRM Integration

ICTBroadcast