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Welcome to iHelpBD. iHelpBD is a software call center company that started its journey in 2013. Most of our clients are based in differents parts in the world. We have clients in different sectors of Bangladesh. Such as: Ride sharing (shohoz ,obhai), Hospital (apollo, asgar ali, ibn sina, labaid) and Bank & financer (fiic bank, NRB Global bank, metlife ) etc.
TPIN and GREENPIN has arrived! We believe in telephony that adds value to your company so that you get there where you want, either farther or more people. We make the voice of your project a reality through innovative, accessible and simple telephony solutions. Today, telephony is innovation, flexibility, efficiency and integration. Through smart communications we help our clients go further, and communicate more and more efficiently.
TPIN and GREENPIN has arrived! We believe in telephony that adds value to your company so that you get there where you want, either farther or more people. We make the voice of your project a reality through innovative, accessible and simple telephony solutions. Today, telephony is innovation, flexibility, efficiency and integration. Through smart communications we help our clients go further, and communicate more and more efficiently.
- Marketing-advertising
- Telecommunications
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Infographics
- On-Site Training
iHelpBD Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
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No
Payment Frequency
-
Annual Subscription
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One-Time Payment
Vendor pricing page
-
Available Trial
iHelpBD Reviews
iHelpBD, Developer at iHelpBD25
Posted 2 weeks ago
iHelpBD is a software company based in Dhaka, Bangladesh that specializes in call center software.
Review Summary
My overall experience using iHelpBD has been positive, offering a important boost in operational efficiency and customer service. From the start, the software's user-friendly interface made the onboarding process smooth for our team, even with minimum technical expertise. The integration with our existing systems was seamless, and the setup was relatively quick, minimizing obstacles to day-to-day operations.
iHelpBD excels in streamlining processes, automating routine tasks, and providing real-time data analysis. These features have helped our team improve response times, decrease errors, and handle customer inquiries more effectively. Additionally, the system's ability to track customer interactions across various touchpoints has been invaluable in improving service quality and personalizing customer interactions.
So, while the software has many strengths, there were a few areas for improvement.
Which features have you used in iHelpBD?
Call Center Software
How long have you used iHelpBD?
2 Years
How frequently you use iHelpBD?
Daily
How do you find pricing of iHelpBD?
inexpensive
What do you like the most about iHelpBD?
What I liked most about iHelpBD is its ceaseless integration with existing systems, real-time data analysis, and user-friendly interface, which greatly improved operational efficiency and improved overall customer service performance.
What do you like the least about iHelpBD?
The least favorable aspect of iHelpBD is the occasional system slowdown during high-traffic periods, which can impact performance. Additionally, the initial learning curve for some advanced features may be standing, requiring extra training.