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Omnichannel Contact Center Solutions

Welcome to iHelpBD. iHelpBD is a software call center company that started its journey in 2013. Most of our clients are based in differents parts in the world. We have clients in different sectors of Bangladesh. Such as: Ride sharing (shohoz ,obhai), Hospital (apollo, asgar ali, ibn sina, labaid) and Bank & financer (fiic bank, NRB Global bank, metlife ) etc.
TPIN and GREENPIN has arrived! We believe in telephony that adds value to your company so that you get there where you want, either farther or more people. We make the voice of your project a reality through innovative, accessible and simple telephony solutions. Today, telephony is innovation, flexibility, efficiency and integration. Through smart communications we help our clients go further, and communicate more and more efficiently.
Mahmud Hossain
2012
Bangladesh
  • Marketing-advertising
  • Telecommunications
2 Industries
  • English
1 Language
Industries
  • Marketing-advertising
  • Telecommunications
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Infographics
  • On-Site Training

Media

iHelpBD
iHelpBD

iHelpBD Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management

iHelpBD Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • Available Trial
Payment Frequency
  • Annual Subscription
  • One-Time Payment
Vendor pricing page

iHelpBD Reviews

5.0 1 Review
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iHelpBD

iHelpBD is a software company based in Dhaka, Bangladesh that specializes in call center software.

My overall experience using iHelpBD has been positive, offering a important boost in operational efficiency and customer service. From the start, the software's user-friendly interface made the onboarding process smooth for our team, even with minimum technical expertise. The integration with our existing systems was seamless, and the setup was relatively quick, minimizing obstacles to day-to-day operations. iHelpBD excels in streamlining processes, automating routine tasks, and providing real-time data analysis. These features have helped our team improve response times, decrease errors, and handle customer inquiries more effectively. Additionally, the system's ability to track customer interactions across various touchpoints has been invaluable in improving service quality and personalizing customer interactions. So, while the software has many strengths, there were a few areas for improvement.

What was the project name that you have worked with iHelpBD?

Call Center Software

How long have you used iHelpBD?

2 Years

How frequently you use iHelpBD?

Daily

How do you find pricing of iHelpBD?

inexpensive

What do you like the most about iHelpBD?

What I liked most about iHelpBD is its ceaseless integration with existing systems, real-time data analysis, and user-friendly interface, which greatly improved operational efficiency and improved overall customer service performance.

What do you like the least about iHelpBD?

The least favorable aspect of iHelpBD is the occasional system slowdown during high-traffic periods, which can impact performance. Additionally, the initial learning curve for some advanced features may be standing, requiring extra training.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating