Knova

Knova helps large customer service and support organizations handle complex queries across channels. Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff. Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers. The Knova Mobile eXperience (KMX) app allows anyone to access all the features of Knova from anywhere.