KPS

The KPS natural language search and fragment technology enables users to go straight to the relevant part of a long document that answers their specific question, saving time, improving productivity and ensuring happy and motivated employees and customers. Universal Knowledge, Knowledge Management Software can be deployed in inbound customer service desks / contact centres to empower agents to answer questions regarding a wide range of queries, from IT problems in an ITSM environment to queries from citizens within a local council.

Alternatively Universal Knowledge can be deployed to boost business efficiency through collaborative knowledge sharing by promoting internal knowledge sharing with team members, by creating an easy way of distributing, sharing, and searching information across multiple departments or business divisions.