NetSuite CRM Reviews & Pricing 2026

NetSuite Customer Relationship Management

NetSuite CRM is a powerful cloud customer relationship management (CRM) software designed for startups and fast-growing businesses. As a market leader, Netsuite CRM has been helping organizations master customer relationships with their best-in-class services like lead management, sales force automation, marketing automation, and customer service management. The software's real-time analytics and role-based dashboard allow users to stay on top of their CRM strategies. NetSuite customer relationship tool can also be used as a partner relationship management tool. For sales effectiveness and tracking interaction with online customers, users can connect with NetSuite ecommerce solutions. Users can subscribe to NetSuite for an annual license fee. The software is easy to use and can be accessed over mobile devices. With one-time initial set-up costs, users are ready to access the best CRM tool in the industry.

Industries

Accounting

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac

Support

Chat
Phone
24x7 Support

Knowledge Base

Help Guides
Video Guides
Blogs
Whitepapers

Media

NetSuite CRM Core Features

Focus of CRM Feature

Calendar & Task
Contact Management
Collaboration Tools
Custom Dashboard
Email Integration
File Management
Forecasting & Analytics
Lead Management
Mobile Access
Pipeline Management
Reporting
Sales Automation
Security
Workflow Automation

NetSuite CRM Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Version

Payment Frequency

Quote Based

Vendor pricing page

NetSuite CRM Reviews

3
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

It's a leading integrated cloud business software suite that includes financial management solutions to automate core finance and accounting.

Josh Peters

NetSuite CRM is an enterprise-level, integrated and complete CRM solution for small and midsized organizations to manage their sales information.

Anonyms User

Netsuite CRM is a best fit for our firm as it satisfies all our needs starting from the Leads to Customer support.

Anonyms User

What Users Like The Most

All the features and updates of your Firm's ongoing tasks are right there on the Dashboard.
The API provided by the companies is very much smooth and integrates with all the needed tools.
The training program conducted by the team was very much amazing. Also, the customer support team is very good.

What Users Like The Least

The search bar only takes accurate query searches or does not retrieve any data.
Integration with Microsoft Outlook was very much troublesome at first but after a lot of calls and meetings the problem was resolved.
The pricing model of this Customer Relationship Management Software is very much expensive compared to others.

NetSuite CRM Reviews

5.0 3 Reviews

Josh Peters

Posted on Jul 13, 2022

It's a leading integrated cloud business software suite that includes financial management solutions to automate core finance and accounting.

NetSuite is a cloud accounting software within an ERP platform that eases the process of getting data and tracking transactions, taking records of payables as well as receivables. It is good for all sizes of businesses as it provides accurate reporting on time and gives you full control over financial things. Our firm is using this software to generate the view of customers and sales.

What was the project name that you have worked with NetSuite CRM?

Lead Management Software , CRM Software , Sales Force Automation Software , Partner Relationship Management Software

How long have you used NetSuite CRM?

15 Weeks

How frequently you use NetSuite CRM?

Daily

What do you like the most about NetSuite CRM?

Provide quick reports and data.

This software is customisable and easy to use.

The excellent customer support team always responds instantly.

What do you like the least about NetSuite CRM?

Software prices could be less affordable.

They should add more functions.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Switched from

Anonyms User

Posted on Jul 04, 2022

NetSuite CRM is an enterprise-level, integrated and complete CRM solution for small and midsized organizations to manage their sales information.

We were looking for software for our company to get ROI reports and we got the NetSuite CRM solution for that purpose. This SaaS-based software is amazing for the entire sales process. It works best for generating customer details with its inbuilt feature. With the help of this tool, we are now able to manage, track and organize overall lead management.

What was the project name that you have worked with NetSuite CRM?

CRM Software , Lead Management Software , Sales Force Automation Software , Partner Relationship Management Software

How long have you used NetSuite CRM?

12 Months

How frequently you use NetSuite CRM?

Daily

What do you like the most about NetSuite CRM?

This Software is customizable as per your need.

Easily integrates with other software.

Flexible and manageable.

What do you like the least about NetSuite CRM?

Somewhat confusing and hard to understand.

The Mobile version is not updated with the latest features, only basic features are available.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Switched from

Anonyms User

Posted on Jun 13, 2022

Netsuite CRM is a best fit for our firm as it satisfies all our needs starting from the Leads to Customer support.

I have personally selected this CRM software for my firm as I am the Project Manager. I have been using NetSuite for a while and I really like the softwares functionalities and features. It also provides Salesforce automation(SFA), customer service management, and marketing automation. Netsuite has made the whole funnel of CRM way easier for our organization. It makes it seamless and basically runs it for us. So, My team and I could focus on the new acquisition. The Sales forecasting of the tool is also very much intuitive and accurate at the same time.

What was the project name that you have worked with NetSuite CRM?

CRM Software , Lead Management Software , Partner Relationship Management Software

How long have you used NetSuite CRM?

12 Months

How frequently you use NetSuite CRM?

Daily

What do you like the most about NetSuite CRM?

All the features and updates of your Firm's ongoing tasks are right there on the Dashboard.

The API provided by the companies is very much smooth and integrates with all the needed tools.

The training program conducted by the team was very much amazing. Also, the customer support team is very good.

What do you like the least about NetSuite CRM?

The search bar only takes accurate query searches or does not retrieve any data.

Integration with Microsoft Outlook was very much troublesome at first but after a lot of calls and meetings the problem was resolved.

The pricing model of this Customer Relationship Management Software is very much expensive compared to others.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Switched from

This profile is not claimed

Do you own or represent this business? Enter your business email to claim your Goodfirms profile.