NovelVox CXInfinity

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United States HQFounded 2008

Deployment

Web-basedLinux

Best for

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Overview

About NovelVox CXInfinity

Unlock digital potential with CXInfinity, an AI-driven digital customer engagement platform enabling agents to engage with customers in real-time. Bring the conversation to new digital channels by allowing brands to offer consistent services across all of them. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from multiple sources assists agents in fetching customer details, past interaction history, etc., over a single screen.

The dedicated workspace for Agents, Administrators, and Supervisors results in improved productivity.

At a glance

Software information

Industries served, licensing and the support NovelVox CXInfinity provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

Languages (1)
English
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Capabilities

NovelVox CXInfinity features

The full feature set, grouped by module.

Customer Engagement Software

  • Communication Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

Plans

NovelVox CXInfinity pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video