NovelVox CXInfinity
Empowering Agents Enhancing Customer Experience
Unlock digital potential with CXInfinity, an AI-driven digital customer engagement platform enabling agents to engage with customers in real-time. Bring the conversation to new digital channels by allowing brands to offer consistent services across all of them. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from multiple sources assists agents in fetching customer details, past interaction history, etc., over a single screen. The dedicated workspace for Agents, Administrators, and Supervisors results in improved productivity.
2008
United States
- Information-technology-services
- English
Industries
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Information-technology-services
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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Linux
Support
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Email
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Chat
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Phone
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24x7 Support
Training
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Webinar
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In-person
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Documentation
Knowledge Base
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Help Guides
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Webinars
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Infographics
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Case Studies
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Whitepapers
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On-Site Training
Media
NovelVox CXInfinity Core Features
Focus of Customer Engagement Feature
- Communication Management
- Live Chat
- Reporting/Analytics
- Self Services
- Video Support
NovelVox CXInfinity Pricing
Pricing Type
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Contact Vendor
Preferred Currency
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USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
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Annual Subscription
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Quote Based
