NovelVox Unified Agent Desktop

Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 75+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.

Now, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution.

Features
• Single pane of glass view
• Readily available integrations with 75+ apps
• Web agent desktop, no software installation required
• Real-time team & queue visibility with cumulative KPIs, state logs, call logs,etc.
• Drag & Drop designer for easy customizations