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Empowering Agents Enhancing Customer Experience

Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 75+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.

Now, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution.

NovelVox Agent Accelerator readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

NovelVox
2008
United States
  • Accounting
  • Banking
  • Financial-services
  • Hospital-health-care
  • Investment-banking-venture
5 Industries
  • Arabic
  • English
2 Languages
Industries
  • Accounting
  • Banking
  • Financial-services
  • Hospital-health-care
  • Investment-banking-venture
Licensing & Deployment
  • Proprietary
  • On Premises
  • Web-based
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base

Media

NovelVox Unified Agent Desktop

NovelVox Unified Agent Desktop Core Features

Focus of Contact Management Feature
  • Contact Database
  • Contact Import/Export
  • Daily Call List
  • Interaction Tracking
  • Reminders
  • Search/Filter

NovelVox Unified Agent Desktop Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page Get Free Trial

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