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NV Desk

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United States HQFounded 2008

Deployment

Web-based

Overview

About NV Desk

It allows agents to handle cases and customer interactions from voice and digital channels from one unified case management screen -without additional CTI integration or connectors.

NV Desk has ready integrations available for Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

At a glance

Software information

Industries served, licensing and the support NV Desk provides.

Industries

  • Financial-services
  • Government-relations
  • Health-wellness-fitness
  • Hospital-health-care
  • Information-technology-services
  • Insurance

Licensing

  • Proprietary
  • Monthly Payment

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation
Languages (1)
English
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Capabilities

NV Desk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multilingual
  • SLA
  • Ticketing Management

Plans

NV Desk pricing

Free Version
No
Payment Frequency
Monthly Payment
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video