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NV Desk

Making Customer Interactions Delightful

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It allows agents to handle cases and customer interactions from voice and digital channels from one unified case management screen -without additional CTI integration or connectors.

NV Desk has ready integrations available for Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

NovelVox
2008
United States
  • Financial-services
  • Government-relations
  • Health-wellness-fitness
  • Hospital-health-care
  • Information-technology-services
  • Insurance
  • Telecommunications
7 Industries
  • English
1 Language

Screenshot & Video

1/4

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

NV Desk Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multilingual
  • SLA
  • Ticketing Management

NV Desk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
Vendor pricing page

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