Coal Valley Storage
Posted 2 months ago
Avoid at all cost
Promised “game-changing” reports never arrived — still super basic after 12 months
• Auto-pay declined cards require manual re-runs every month (no bulk retry)
• No multi-location or head-office reporting
• Support takes 2–4 days for even simple things like transfer a person to different unit (30 seconds to do on SiteLink)
• Delinquency list is full of $0 “ghost” balances; reconciliation is a mess
• Reports can’t be sorted, filtered, or exported properly
• Mobile phone integration doesn’t show caller ID so if you miss the call, you can’t call them back
• Stripe payouts took 14–15 days at first (not the advertised 4)
• Website is fast to launch but zero real SEO/PPC help despite ads claiming it
• Owner went from charming to dismissive when we raised problems
My bookkeeper literally laughed at their “simplified reporting” claim.
What was the project name that you have worked with OpenUnit?
Self Storage Software
How long have you used OpenUnit?
10 Months
How frequently you use OpenUnit?
Daily
How do you find pricing of OpenUnit?
inexpensive
What do you like the most about OpenUnit?
The website template and built-in Stripe are nice, but everything else feels unfinished.
What do you like the least about OpenUnit?
The Worst Part After we canceled and switched, they’re still using our facility name and logo on their site despite REPEATED requests to remove it.
Rating Breakdown
- Ease of Use
- Features
- Customer Support
- Overall Rating