Preferred Patron

LOYALTY AND GIFT CARD SOLUTIONS SHAPING THE FUTURE OF YOUR BUSINESS

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Preferred Patron Loyalty, LLC. is a leading provider of Customer Loyalty Programs and Gift Card Program software throughout the United States, Canada and abroad. We offer cutting-edge systems and marketing services world-wide.

Our Preferred Patron™ platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail, restaurant, gaming, hospitality, health care, dentistry, orthodontics, cosmetics & aesthetics, veterinarian/DVM, salon & spa, gas station & convenience store, college & university, health & fitness, entertainment, golf resort & country club, and cafe & pub. Our mission is to be unsurpassed in the industry, in terms of quality of service and solutions we offer. This is exemplified by our track record of positive customer feedback.
Preferred Patron
2004
United States
6 Industries
1 Language

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LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

SUPPORT

  • Email
  • Phone
  • Everyday

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

Preferred Patron Core Features

Customer Loyalty

  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Reporting and Analytics
  • Rewards Management

Customer Engagement

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Reporting/Analytics

Preferred Patron Executive Interview

Brett Perlman
Brett Perlman
Co-founder / Managing Member, Preferred Patron
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Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.

As a new customer, we believe that GoodFirms will be instrumental in enhancing our presence in the market and increasing visibility among potential clients. We are optimistic about the opportunities it can bring to our business and look forward to seeing positive results as we continue to utilize their services.

Please introduce your product and give a brief about your role within the organization.

Preferred Patron Loyalty is our cloud-hosted SaaS solution designed to assist businesses in creating and managing customer loyalty programs. Our platform caters to businesses of all sizes, from small enterprises to medium-sized and even large corporations. We are dedicated to helping businesses build and strengthen customer loyalty, increase customer retention, and foster more meaningful relationships with their valued clients.

As for my role within the organization, I am Brett Perlman, the co-founder and managing partner of Preferred Patron Loyalty. In this capacity, I actively engage in the day-to-day operations of the business, with a specific focus on overseeing the sales aspect of our company. I am committed to driving our company's success and ensuring that our clients receive exceptional service and innovative solutions to meet their loyalty program needs.

What was the objective behind coming up with this software?

The Preferred Patron™ platform was originally launched in 1997 when loyalty programs were primarily popular among airlines and a few major retail chains. However, these technologies were not accessible to small business owners. The driving force behind Preferred Patron™ was to revolutionize loyalty marketing by creating a comprehensive and affordable marketing solution.

Over time, the Preferred Patron Loyalty solution has evolved into a cloud-hosted Software-as-a-Service (SaaS) model, allowing us to better cater to the needs of our clients. Our platform now serves not only small business owners but also medium and enterprise-level businesses. Today, businesses of all sizes, ranging from small ventures to large enterprises, across diverse industries worldwide, benefit from and use our loyalty solution.

How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?

Preferred Patron Loyalty offers a comprehensive, customizable, user-friendly, and scalable solution with data-driven insights and excellent customer support. These attributes contribute to significant value addition for our clients, helping them build stronger customer relationships and drive business growth.

  • Comprehensive Solution: Our cloud-hosted SaaS platform provides a comprehensive solution for businesses of all sizes, from small enterprises to large corporations. It covers every aspect of loyalty program management, from customer engagement and rewards tracking to data analytics and reporting.
  • Customization: Unlike some off-the-shelf solutions, Preferred Patron Loyalty allows clients to tailor their loyalty programs to suit their unique business needs and brand identity. This flexibility enables businesses to create personalized rewards and offers, enhancing the overall customer experience.
  • Ease of Use: Our software is user-friendly and easy to navigate, making it accessible to businesses without extensive technical expertise. The intuitive interface allows clients to quickly set up and manage their loyalty programs with minimal effort.
  • Scalability: Preferred Patron Loyalty is designed to grow with businesses. It is equally suitable for small startups and large enterprises, adapting to their changing requirements over time.
  • Customer Retention Tools: The platform offers a variety of customer retention tools, such as automated email campaigns, targeted promotions, and customer feedback mechanisms. These features help businesses engage customers and foster long-term loyalty.
  • Data-Driven Insights: With advanced analytics and reporting capabilities, our software empowers clients to gain valuable insights into customer behavior, preferences, and trends. This data-driven approach enables businesses to make informed decisions and optimize their loyalty programs for better results.
  • Cost-Effective Solution: Preferred Patron Loyalty provides a cost-effective option for businesses looking to implement a robust loyalty program. By streamlining operations and increasing customer retention, our software offers a high return on investment.
  • Dedicated Support: We offer excellent customer support to assist clients at every step of their journey. From initial setup to ongoing maintenance and troubleshooting, our team is readily available to address any queries or issues.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?

Preferred Patron Loyalty is a versatile platform that caters to various industries and encompasses all aspects of loyalty, including B2C (business to consumer), B2B (business to business), and B2E (business to employee) loyalty programs. Our software is employed across over thirty different sectors of business, extending its reach to clients in the US, Canada, and abroad. 

Some of the industries benefiting from our platform include:

  • Retail: Both brick-and-mortar and online retailers utilize our loyalty solution to boost customer retention and engagement.
  • Restaurants and Food Services: From local eateries to upscale restaurants, our platform drives repeat visits and rewards loyal patrons.
  • Hospitality: Hotels, resorts, casinos, slot parlors, bingo, and poker rooms create tailored loyalty programs to enhance guest experiences.
  • Health and Wellness: Gyms, spas, fitness centers, and wellness studios leverage our platform to foster customer loyalty and encourage regular visits.
  • Medical: Aesthetic offices, optical services, weight loss centers and massage therapy can reward clients for treatments and purchases, engage customers with loyalty rewards, and support clients on their wellness journey. 
  • Automotive: Car dealerships and automotive service centers find value in enhancing customer loyalty and retention with our solutions.
  • Beauty and Salons: Beauty parlors, salons, and cosmetic stores use our platform to offer personalized rewards and drive customer loyalty.
  • Pet Services: Pet stores, grooming salons, and veterinary clinics attract repeat customers and build loyalty among pet owners.
What are the key features of your software that makes it stand apart from your competitor products in the market?

Preferred Patron Loyalty software stands apart from its competitors in the market due to its unique and comprehensive set of key features, including:

  • Versatility: Preferred Patron Loyalty is a highly versatile platform that caters to various industries, including retail, restaurants, hospitality, health and wellness, automotive, beauty, pet services, and also, the medical sector. Its adaptability to different business types sets it apart from more niche-specific loyalty solutions.
  • Full Loyalty Ecosystem: The software encompasses all aspects of loyalty, including B2C, B2B, and B2E loyalty programs. This means that not only does it cater to businesses' relationships with consumers, but it also extends to fostering loyalty among employees and business partners, providing a holistic loyalty ecosystem.
  • Extensive Reach: Preferred Patron Loyalty's reach spans across the United States, Canada, and abroad, making it a globally accessible solution for businesses in multiple regions.
  • Industry-Specific Solutions: While being versatile, the software also offers industry-specific solutions tailored to the unique needs of businesses in various sectors. This ensures that each industry can benefit from loyalty programs designed to suit their specific requirements.
  • Personalization: The platform allows businesses to create personalized rewards and offers for their customers, enhancing the overall customer experience and fostering stronger connections with clients.
  • Incentive Management: Preferred Patron Loyalty provides businesses with advanced tools to manage incentives effectively, such as loyalty points, rewards, discounts, and special offers, making it easier to entice customers to return and engage with the business.
  • Data Analytics: The software comes with robust data analytics capabilities, enabling businesses to gain valuable insights into customer behavior, preferences, and loyalty program effectiveness. This data-driven approach helps optimize loyalty strategies for better results.
  • Ease of Use: Preferred Patron Loyalty offers a user-friendly interface and intuitive features, making it easy for businesses of all sizes to implement and manage their loyalty programs efficiently.
  • Customer Engagement Tools: The platform provides various customer engagement tools like email marketing, SMS campaigns, and push notifications, helping businesses stay connected with their customers and maintain top-of-mind awareness.
  • Customer Support: The company offers excellent customer support, ensuring businesses receive timely assistance and guidance whenever needed.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?

Preferred Patron Loyalty boasts one of the highest customer satisfaction ratings in the industry, solidifying our position as one of the top-rated loyalty programs. Our stellar reviews from various business review sites over the years make us the go-to loyalty program. We prioritize our customers' needs by providing dedicated account representatives who work closely with them to set up and align the program according to their specific requirements. Additionally, we offer hassle-free training options, allowing customers to schedule additional training as needed, ensuring they get the most out of our loyalty program.

Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?

Yes, our customers at Preferred Patron Loyalty are typically repetitive in nature, with the majority of them choosing to sign up for an annual agreement, paid monthly. Additionally, we offer a flexible month-to-month option that allows customers to cancel anytime, catering to those who may initially be unsure or prefer a more adaptable approach. This approach ensures that our customers can benefit from our loyalty program for the long term, and the majority of them opt for continuous engagement, building lasting customer relationships over time.

Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?

Yes, Preferred Patron Loyalty offers excellent support choices, including an assigned account representative who assists with the initial setup and ongoing training. Moreover, the platform provides a valuable video library equipped with step-by-step instructions for its users. Each video in the library is concise and focused, addressing specific tasks to swiftly provide users with relevant information without the burden of watching lengthy content. This approach makes it easier for users to get acquainted with the product and effectively utilize its features.

What kind of support system do you offer to your clients for catering to their queries and issues?

We offer a comprehensive support system to cater to clients' queries and issues. Our dedicated account representatives are available to provide assistance during all phases of operation, including getting started and ongoing support. Moreover, we provide live support seven days a week, along with a video library featuring step-by-step instructions, and email support, ensuring that businesses can access help whenever they need it. This round-the-clock support is especially beneficial for businesses operating during the weekend, enabling them to receive timely assistance and maximize the benefits of our loyalty program.

Where do you see your product in the next 10 years?

In the next 10 years, we envision Preferred Patron Loyalty continuing being a leader in the loyalty sector, by continuously enhancing our offerings, providing industry-leading loyalty solutions and ongoing stellar support to our clients. Our commitment to innovation and customer-centric approach will ensure that we remain at the forefront of the loyalty industry.

Preferred Patron Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription

Pricing Description

OUR PRICING PHILOSOPHY
"No hidden fees! No transaction fees. No redemption fees. Not Ever!"
Choose month-to-month terms, with no long-term obligation or commit to annual terms and enjoy additional discounts.

PRICE LOCK PROMISE
"No price increases on your annual subscription plan... Not Ever!"
For annual plans, the pricing you receive today will never change, for the life of your current and subsequent annual subscription terms!

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