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QueueMetrics

Call Center Monitoring Software

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QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events. Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports.
Loway
2005
Switzerland
  • Banking
  • Consumer-services
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services
  • Insurance
  • Telecommunications
8 Industries
  • English
1 Language
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LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

QueueMetrics Core Features

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

QueueMetrics Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • CHF (Fr.)

Free Version

  • Yes

Payment Frequency

  • Annual Subscription
Vendor pricing page Get Free Trial Download Pricing Document

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