QueueMetrics
Call Center Monitoring Software
QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events. Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports.
2005
Switzerland
- Banking
- Consumer-services
- Financial-services
- Hospital-health-care
- Information-services
- Information-technology-services
- Insurance
- Telecommunications
- English
Industries
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Banking
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Consumer-services
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Financial-services
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Hospital-health-care
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Information-services
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Information-technology-services
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Insurance
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
Support
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Email
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Chat
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Phone
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24x7 Support
Training
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Webinar
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Documentation
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Webinars
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On-Site Training
Media
QueueMetrics Core Features
Focus of Call Center Feature
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
QueueMetrics Pricing
Pricing Type
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Usage Based
Preferred Currency
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CHF (Fr.)
Free Version
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Yes
Payment Frequency
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Annual Subscription
QueueMetrics Reviews
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