Qwaiting

I want to express my gratitude to GoodFirms for helping us reach a wider audience. It has made a huge difference in boosting our online presence and image in the business world. This platform has been our valuable partner in the success of Qwaiting by attracting new clients.

I am the Founder of Qwaiting, a Queue management software. Our product is a powerful tool designed to manage long queues. It comes with various advanced features such as real-time information, and cross-platform integration, helping in reducing the waiting time of customers. My role as Director is to lead my talented team and create strategic plans for their continuous and ongoing growth in the industry.

The idea of launching Qwaiting came into my mind in 2018 when I and one of my friends went for dinner at a restaurant. There, we had to wait for a long time to get a table, which made both of us frustrated and irritated. This was not the first time we both visited some restaurants and wasted a lot of time there. That was the first time an idea crossed my mind to launch something that help manage queues and work smoothly. later, I noted that the same problem of poor customer flow and improper customer management at peak hours is experienced by many businesses. This issue caused them customer and revenue loss. 

To resolve such problems I worked and researched for 2 years with full dedication to finally launch our powerful and advanced Qwaiting software. This not only helps in reducing the queues at businesses but simplifies the daily administration of the businesses. This leads to improving the service quality, attracting more clients, and positive reputation in the market.

Unlike other queuing solutions, Qwaiting offers its clients a unique value by providing all-inclusive real-time reports. It offers Industry-specific solutions such as a digital patient management system, retail solution, bank queuing system, etc. The software comes with powerful and advanced features including such as appointment booking, a user-friendly interface, third-party integration, and business intelligence. Qwaiting help improves business efficiency and customer satisfaction level.

Qwaiting, a queue management software, caters to diverse industries like healthcare, retail, government, and service industries. It reduces wait times, simplifies business operations, and improves customer experience which ultimately increases revenue. Significantly, the software benefits hospitals, pharmacies, grocery stores, restaurants, banks, and public transportation services.

The Qwaiting offers several advanced and useful features that set it apart from other competitors.

• User-Friendly- The software has an intuitive interface and is easy to use for both the client and the owner.
• Complete Appointment Booking- Clients can book appointments on their own and staff can manage the appointment easily with a complete view of the appointments calendar.
• Client Management- The software can store all the necessary information about the client such as appointment history, budget, and contact information in the client database. This helps to provide satisfactory and personalized service.
• Cross-platform Integration: Our Software provides seamless and quick integration with third-party platforms. For example: you can integrate the software with digital screens at your business. It displays important information such as token number, average waiting time, and instructions at your center.
• SSO( Single Sign-On): Qwaiting allows the user to access multiple applications and locations with one set of login credentials. You can use the SSO with Lpad or Active Directories. 
• Multilingual Backend: With this feature of Qwaiting, the user can access the backend in different languages.
• Fully Customizable: Different business owners can change the backend colors, and fonts, and upload logos according to their business brand.
• PDPA Enabled: Qwaiting is PDPA enabled, ensuring that your crucial data is 100% secure and safe.

According to me, the customer satisfaction rate is a measure of the number of customers who are pleased and satisfied with our solution. It represents the level of happiness and fulfillment customers experience when using our software. Following are some of the approaches we take to cater to our customer’s needs and requirements.

• Quick and Responsive Support- Our customer support team is available 24/7 to assist our customers.
• Training and Support- We offer training sessions and user guidance, helping our customers make the best use of the software.
• Customization-  The software can be adaptable and designed to meet the needs of every customer.  It is developed to deal with a large number of clients simultaneously.
• Feedback option- It provides a feedback option for clients to share their opinions and views on our software.

Yes, I can guarantee that around 70% of our customers are repetitive. This is because we offer satisfying and specialized services to your clients with different business types and needs. Our main focus is to build an honest and long-lasting relationship with our clients by providing them with 24/7 customer support.

Yes, Qwaiting provides a knowledgebase section in resources. It offers complete guidance to users about the key features and functionalities of the software. There is a collection of common queries and their answers for users to use to solve their problems. The user simply needs to search their query, and they will find the solution to the problem.

Qwaiting is dedicated to offering high-quality and satisfactory solutions to its clients with various problems and different business types. To solve the queries and problems of customers we have a customer support team. They can reach our team via voice calls, text messages, and email.  Along with this, we offer on-site training if required.

Over the next 10 years, we see Qwaiting growing even stronger. 

We are working on improving our software features more effective and efficient while focusing on adopting the latest trends and technologies. Our vision is to see a world where every business sector develops and grows while seeking solutions from our top-premier Qwaiting software.