SalesCaptain

4.7 120 Reviews

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AI Phone & Text Agent Builder & Unified Communication Platform

SalesCaptain is an AI-powered customer engagement platform that helps businesses streamline communication, capture leads, and deliver 24/7 support. By unifying phone calls, SMS, emails, web chat, and social media into one shared inbox, it eliminates duplicate work and keeps teams aligned. Its AI phone and chat agents can be set up in minutes and are capable of handling inquiries, qualifying leads, and sending timely reminders or follow-ups, ensuring that no customer opportunity is missed even outside working hours. Automation features further simplify repetitive tasks like scheduling, notifications, and response management, allowing teams to focus on higher-value interactions. SalesCaptain also offers robust integrations with popular tools such as Zoho, Clio, Shopify, and Zapier, making it easy to connect with existing workflows without disruption. With an intuitive dashboard, quick setup, and flexible features, the platform is designed to fit the needs of small businesses as well as g

Industries

Marketing-advertising
Market-research

Licensing & Deployment

Proprietary
Cloud Hosted
iPhone/iPad
Android
Windows
Mac

Support

Email
24x7 Support

Training

Webinar
Documentation

SalesCaptain Core Features

Focus of Artificial Intelligence Feature

Chatbot
Decision Making
Virtual Assistant
Workflow Automation
AI Features

SalesCaptain Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Free Trial

30 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription

Vendor pricing page

Plans & Packages

Business Plan

$159 Per Month

The Business Plan is perfect for growing businesses with consistent communication needs, offering unlimited calls, texts, and 200 AI Phone Agent minutes per month (fair use applies). Unify interactions across platform.

Features

Premium Integrations
Priority Support
Multi-Location
Multi-Number

Enterprise Plan

$300 Per Month

The Enterprise Plan is built for high call and text volume users, offering custom pricing, unlimited calling & texting, high-volume messaging, and custom integrations. Tailored packages help large teams unify communication, deploy advanced AI agents.

Features

This plan includes all the features from Business Plan plan
Custom & Premium Integrations

SalesCaptain Reviews

120
Total Reviews

4.7/5
Overall Rating

119
Recent Reviews

What Users Say

Instant Responses

korbin wilson

Consistent Followups

kendrick Henson

Convert more inquiries into booked consults

calvin Patton

More consistent communication

allyson Costa

Recover missed calls

Ander Ray

What Users Like The Most

The dependability of their calling service and the outstanding assistance from the team. The platform is user-friendly, call quality is reliably clear, and whenever I requested assistance, their team promptly provided responses with solutions. What impressed me the most was the blend of seamless technology and excellent customer service
I like SalesCaptain as the platform makes it simple to design workflows that match our exact business processes without needing technical expertise. Drag-and-drop options and straightforward settings make it easy to tailor reminders, automation, and routing rules to fit how our team works.
I appreciate how SalesCaptain supports our staff in continuously delivering top-notch service. It guarantees timely and professional customer interactions while lowering the possibility of human error by automating follow-ups, reminders, and notifications. This raises response rates, increases client happiness, fosters trust, and aids in the long-term maintenance of solid connections.

What Users Like The Least

There aren't numerous problems, but if I had to choose one, it would be that it requires some time to adjust to the sporadic feature updates. However, it was never a major issue since the support team, especially Aditya , have consistently been in guiding me through any changes
What I dislike is there are occasional syncing delays when integrating with external tools. This leads to discrepancies in updates, delayed notifications, and requires manual intervention to ensure information is accurate, which can be frustrating during high-volume periods.
The fact that SalesCaptain automates reminders and notifications, which occasionally causes delays in high-volume operations, is what I dislike about it. This significantly affects prompt follow-ups and necessitates that the team review important messages received, which lowers productivity at peak times.

SalesCaptain Reviews

4.7 120 Reviews

korbin wilson

Posted 2 days ago

Instant Responses

Our experience with SalesCaptain has been excellent. Having calls, SMS, and web chat all in one inbox with distinct ownership is the largest benefit since nothing gets lost. Response time and consistency have significantly increased thanks to automations, which are simple to set up for missed calls, after-hours responses, follow-ups, and status updates. When it comes to answering frequently asked inquiries, gathering lead information, and prioritizing requests before a human intervenes especially after hours the AI assistant is truly helpful. We also appreciate that, rather than being just another messaging app, it was designed with actual business procedures lead capture, routing, tagging, logs, and follow-ups in mind.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

The centralization of calls, texts, and online chat, along with clear ownership and simple routing to prevent duplication or loss of discussions, is what I found most appealing. Time is saved and communication is consistent thanks to the automations for missed calls, after-hours responses, and follow-ups. Additionally, the AI agent seems useful since it can organically collect lead information and respond to frequently asked queries before transferring it to the team.

What do you like the least about SalesCaptain?

The only drawback is that there is a slight learning curve due to the platform's extensive capabilities, and some UI flows and reporting, analytics might use some refinement. The crew has been receptive to suggestions and enhancements, although app notifications and a few other settings also seem to be in the early stages of development.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

kendrick Henson

Posted 3 days ago

Consistent Followups

SalesCaptain has improved how we handle inquiries from the moment they come in to the point of booking. Instead of messages being scattered across different channels, we can see the full conversation and respond with context. The automation supports our team by prompting next steps and keeping follow-ups timely, which has helped reduce dropped conversations and keep scheduling on track. Overall, it’s made our front desk more efficient and our lead process more dependable.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform , Chatbot Software

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

mid-tier

What do you like the most about SalesCaptain?

Having one place to manage conversations, track lead status, and keep follow-up consistent across the team.

What do you like the least about SalesCaptain?

It takes some time to fine-tune workflows and templates to match your exact process.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

calvin Patton

Posted 3 days ago

Convert more inquiries into booked consults

Our lead handling has become lot more consistent and systematic thanks to SalesCaptain. We may view the complete conversation history and reply with the appropriate context rather than managing calls, SMS, and online questions in different locations. The amount of cold leads has decreased because to the automated follow-ups and reminders that keep prospects interested, particularly after hours. After our processes were established, it developed into a dependable system that helps the front desk and increases the effectiveness of bookings.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Centralized communication, fast response support, and automation that keeps follow-ups consistent and appointments moving forward.

What do you like the least about SalesCaptain?

Initial setup takes time there are lots of options, so you need to test and fine-tune workflows to match your process.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

allyson Costa

Posted 3 days ago

More consistent communication

Our client communications are now much easier to handle thanks to SalesCaptain, particularly after hours and during peak hours. Having calls and texts consolidated in one location allows the team to respond contextually to the numerous consult requests and service inquiries we receive. Because follow-ups are organized and regular, we no longer lose track of leads who communicate once and become silent. Because anyone can start a chat, see what was said, and carry on without the customer repeating everything, it has also improved staff coordination. It became a dependable solution that enhanced responsiveness, decreased lost leads, and streamlined our front desk workflow once we adjusted the messaging templates to fit our tone.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

3 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

The organization and speed. We can automate missed-call textbacks and after-hours intake, respond promptly with the entire conversation history, and prevent consult follow-ups from failing. Additionally, it keeps the team in sync with distinct ownership and visibility, ensuring that clients receive a consistent experience even when several employees are working together.

What do you like the least about SalesCaptain?

If you want the initial setup to be customized to a medspa workflow, it requires some consideration. Due to its abundance of features, it took some trial and error to onboard the team and optimize automated timing and messages. It functions flawlessly once set up, however it takes some time to get going.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Ander Ray

Posted 3 days ago

Recover missed calls

SalesCaptain has been a big improvement for our appliance service operation because it keeps customer communication organized and consistent. We deal with a lot of repeat calls, quick questions, and urgent requests, and it’s easy for leads to slip when the phone is busy. With SalesCaptain, calls and texts stay in one place, so our team can see the full history and reply with context instead of starting over. The missed-call textback and follow-up automations help us recover jobs we would have lost—especially after hours or during peak service windows. It’s also made handoffs easier between dispatch and technicians because notes and conversation history are accessible. After some initial setup and template tuning, it’s been reliable day-to-day and has helped us book faster with less manual chasing.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , AI Agent Builders

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Capturing and following up on leads is the biggest victory. A shared inbox, automated follow-ups, and missed-call textbacks enable us to reply promptly and keep clients moving toward booking. Because everyone on the team can access the same discussion history, there are fewer repeat responses and "who handled this?" situations, which helps to clear up confusion. Additionally, it is adaptable enough to accommodate the status messages, updates, rescheduled appointments, and service schedulin

What do you like the least about SalesCaptain?

It’s feature-rich, so you need a little time upfront to configure routing, tags, pipelines, and message templates the right way. We also had to fine-tune automation timing and wording so messages felt natural and didn’t sound too system-generated. Once those settings were dialed in, it became much smoother for the team.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Davian bates

Posted 3 days ago

Keep patient conversations organized

Our front desk workflow is significantly more efficient because to SalesCaptain, which serves as our primary call and text communication hub. In the past, leads might arrive from various sources, making it simple to overlook messages or fail to follow up, particularly during busy periods or after hours. Conversations remain centralized now, and the team can view the entire context before responding, making it feel more intimate for clients and cutting down on back-and-forth. In order to prevent leads from going cold and reduce no-shows, the automation has proven particularly useful for missed calls, consult inquiries, confirmations, and follow-ups. All things considered, it has increased patient satisfaction, speed, and consistency without increasing staff workload.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Chatbot Software

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

mid-tier

What do you like the most about SalesCaptain?

The biggest benefit is faster response time with less manual work. The shared inbox and call/text history keeps everyone aligned, and automations handle missed-call textbacks, after-hours capture, appointment reminders, and follow-ups. It also helps us stay consistent in how we respond and track where each lead is in the booking journey. Support has been responsive when we needed help setting up workflows.

What do you like the least about SalesCaptain?

If you want everything to match your precise medspa workflow many services, providers, intake questions, and routing, the initial setup will take some time. Because of the platform's abundance of features, it took some iteration to train the team and optimize templates and automated scheduling. It functions flawlessly once set up, but it's not a set it and forget it situation right away.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Ellis Lester

Posted 5 days ago

Book More Consultations

Since the majority of leads arrive at our med spa while the front desk is occupied with check-ins, treatments, and checkout, SalesCaptain has significantly improved our business. Those questions would go unanswered because we used to reply slowly. Our booking rate for consultations and appointments has increased because to SalesCaptain's ability to respond instantly with missed-call texts and carry on the conversation via SMS. We also appreciate that voicemails, messages, and calls are all in one location with a transparent conversation history, allowing any team member to continue where someone left off without having to ask the same questions twice. Workflows for follow-up and templates maintain consistency in message while saving time during busy times. ding more quickly, and turning more inquiries into planned appointments.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Fast follow-up automation combined with missed-call text back helps us get more leads. Calls, messages, and voicemails are all kept in one single inbox, which facilitates consistent responses using templates, enhances handoffs, and keeps everything organized especially during peak front desk hours.

What do you like the least about SalesCaptain?

There is a slight learning curve for employees switching to a shared inbox, and initial setup takes some time to customize routing, templates, and processes to our services. For tracking lead sources and inquiry-to-booking conversion, we would also like more detailed reporting.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

leo tucker

Posted 5 days ago

Helped Us Book More Appointments by Responding Faster and Staying Organized

Since the majority of queries arrive at our med spa while the front desk is occupied with visitors, treatments, and checkout, SalesCaptain has been a huge help. We used to lose reservations as a result of missing calls or responding slowly. In order to prevent leads from going cold, we may respond to missed-call messages promptly with SalesCaptain and carry on conversations via SMS. Our team can easily continue where someone left off without having to ask the same questions because all of the calls, texts, and voicemails are in one location along with the complete client history. Additionally, we follow up more frequently, which has increased the number of inquiries that result in scheduled consultations and meetings. All in all, it has improved the speed, ease, and professionalism of our communication.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Clear interaction history per customer, a shared inbox for calls, texts, and voicemails, and quick response capabilities missed-call text back and templates. It helps us schedule more appointments, keeps leads organized, and speeds up follow-up.

What do you like the least about SalesCaptain?

Initial setup takes some time to tailor workflows and templates to our services, and there’s a small learning curve for the team. Once configured, it runs smoothly.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Allan Robinson

Posted 5 days ago

Keep Every Client Conversation Organized

As a legal practice, communication clarity and speed are crucial, particularly for new intakes where callers are frequently tense and time-sensitive. We were able to promptly respond, record all incoming calls and messages, and centralize all of our conversations thanks to SalesCaptain. The number of leads we lose when staff members are in meetings or on calls has decreased thanks to missed-call texts and prompt follow-ups. Maintaining a clear record of all calls, messages, and voicemails has also been helpful so that team members may review context before responding. All things considered, it has enhanced our intake process, decreased back and forth, and improved the consistency and professionalism of our client communications.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

mid-tier

What do you like the most about SalesCaptain?

Centralized voicemail, text, and phone communication combined with quick response tools like templates and missed-call text back. Because the complete conversation history is constantly available, it keeps intake structured, speeds up follow-up, and facilitates staff handoffs.

What do you like the least about SalesCaptain?

Initial setup takes some time to configure routing, templates, and workflows the way a law office needs. There’s also a small learning curve for teams moving to a shared inbox style, but it’s smooth once set up.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Aron gibson, Clients Manager at mariansappliance.com

Posted 5 days ago

Structured Followups

The majority of jobs in our appliance company begin with a brief phone contact or text. Getting inquiries wasn't the problem; rather, it was accurately tracking them and ensuring that each lead had a clear next step. We gained accountability and visibility thanks to SalesCaptain. We can monitor response times, see who owns each conversation, and avoid duplicate replies or missed follow-ups. Additionally, it helps standardize how we respond to typical situations like availability checks, service quotations, and updates on the status of parts. We now have a defined workflow that keeps the team cohesive and consumers informed, as opposed to depending on memory or sticky notes.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

mid-tier

What do you like the most about SalesCaptain?

Structured workflows for typical service scenarios, improved visibility into team activity, clear ownership of conversations, and the capacity to keep up constant communication even during periods of high workload.

What do you like the least about SalesCaptain?

Some advanced customization requires time to fully configure, and deeper analytics around long-term customer trends would be helpful for growing teams.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Anonymous

Posted 5 days ago

Reduced missed calls

In order for our staff to respond promptly and maintain consistent patient communication, we utilize SalesCaptain to manage incoming calls and SMS in a single shared inbox. Prior to this, delays and repeated inquiries were brought on by missed calls and dispersed messages. We may allocate threads to the appropriate staff member, add notes, view the complete discussion history, and schedule and follow-ups according to a regular procedure with SalesCaptain. To decrease no-shows and increase responsiveness during peak hours, we also automate missed-call texts, appointment reminders, and post-visit notes. All in all, it has improved the organization, speed, and team management of our communication.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , AI Agent Builders

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Clear conversation history, simple team assignment and handoffs, a shared inbox for calls and texts, and automated missed call and reminder reminders prevent patients from sliding through the cracks.

What do you like the least about SalesCaptain?

Workflows require some forethought to set up initially, and reporting and analytics might be more tailored to track results by staff person, appointment type, or channel.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Jonah oliver, Customer Support Lead at bartsappliancesrepair.com

Posted 5 days ago

Organized Leads

Our appliance sales and servicing company uses SalesCaptain to handle incoming calls and SMS in a single shared inbox and maintain regular follow-ups. Prior to this, missed calls and sporadic texts frequently resulted in lost leads and clients repeating the same information. The entire team can assign ownership, add comments, view the complete discussion history, and respond promptly using SalesCaptain. In order to save time on hectic days, we have automated missed-call texts, appointment confirmations, estimate and schedule follow-ups, and post-service evaluation requests. All things considered, it has sped up response times, decreased the number of dropped questions, and facilitated team handoffs.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform , Chatbot Software

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Strong automation for missed-call recovery and follow-ups to prevent leads from going cold, a shared inbox for calls and texts with a clear history, and simple assignment and handoff processes.

What do you like the least about SalesCaptain?

Setting up a workflow requires some effort, and richer data and filters might be used to track lead source and rep and tech performance.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Anonymous

Posted 1 month ago

Unified Inbox

We sell and service appliances, and the majority of our appointments begin with brief phone calls or texts, frequently from Google, missed after-hours calls, or messages from returning customers. Prior to SalesCaptain, follow-ups relied too heavily on the person answering the phone, and conversations were dispersed. All conversations and SMS are stored in a single inbox with SalesCaptain, allowing our team to view the complete history, designate the appropriate individual, and react promptly without requesting that clients repeat information. Additionally, we use automations for task scheduling confirmations, missed-call messages, estimate follow-ups, and post-service review requests. We have been able to decrease no-shows, increase incoming prospects, and maintain professional contact on busy days thanks to it.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform , AI Agent Builders

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Flexible automations for service follow-ups and review requests, a unified inbox for calls and texts, quick response times for missed calls, and simple team handoffs and assignments with conversation histories.

What do you like the least about SalesCaptain?

Workflows require some time to set up correctly, and some reporting and filters for tracking lead sources and performance by rep or tech might be more detailed.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Anonymous

Posted 1 month ago

Better Retention

In our medical spa, we utilize SalesCaptain to maintain regular customer communication by text and phone, particularly for follow-ups after visits, missed calls, and new queries. Prior to this, messages were dispersed, making it simple for clients to overlook crucial information or for leads to stall. Our front desk can reply more quickly, maintain smooth handoffs between team members, and view the entire conversation history in one location with SalesCaptain. In order to save a great deal of time and enhance the customer experience without coming across as robotic, we also employ automations for routine operations like missed-call messages, consultation follow-ups, appointment reminders, and review requests. Once configured, it operates consistently throughout the day and assists us in keeping up with discussions that generate income.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Quicker response to missed calls and new leads, a single inbox for calls and SMS, simple follow-up automation for consultations and treatment plans, and unobstructed team visibility to prevent clients from receiving inconsistent or redundant responses.

What do you like the least about SalesCaptain?

Workflows in particular require some preparation during initial setup, and various reporting, analytics and user interface sections might be made more efficient for front desk employees who are always on the go.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Hayden Keith

Posted 1 month ago

Solid communication hub

SalesCaptain gave us a cleaner way to manage client conversations without relying on sticky notes, personal phones. We use it to keep inquiries moving from first contact to consult, and to keep past clients from slipping away when they don’t immediately schedule the next visit. The biggest value has been having one place where the team can see context, pick up conversations quickly, and keep the tone consistent. It’s also helped us be more disciplined with reputation outreach asking for feedback at the right moment instead of remembering randomly. Once we set rules for how the team tags/handles conversations, it became a dependable day-to-day system rather than another tool to babysit.

What was the project name that you have worked with SalesCaptain?

Chatbot Software , AI Agent Builders

How long have you used SalesCaptain?

3 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Shared visibility across the team, faster handling of inbound inquiries, better follow-through for consults and post-visit rebooking, and a structured way to run review outreach without extra manual work. Easy for staff to jump in because the conversation history is right there.

What do you like the least about SalesCaptain?

It takes some trial and adjustment to get messaging tone and timing right for your client base. If your contact list isn’t clean, you’ll notice duplicates until you standardize how numbers are stored. Also, it’s best when the team follows one process without that, any system can feel messy.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating