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AI Phone & Text Agent Builder & Unified Communication Platform

SalesCaptain is an AI-powered customer engagement platform that helps businesses streamline communication, capture leads, and deliver 24/7 support. By unifying phone calls, SMS, emails, web chat, and social media into one shared inbox, it eliminates duplicate work and keeps teams aligned. Its AI phone and chat agents can be set up in minutes and are capable of handling inquiries, qualifying leads, and sending timely reminders or follow-ups, ensuring that no customer opportunity is missed even outside working hours. Automation features further simplify repetitive tasks like scheduling, notifications, and response management, allowing teams to focus on higher-value interactions. SalesCaptain also offers robust integrations with popular tools such as Zoho, Clio, Shopify, and Zapier, making it easy to connect with existing workflows without disruption. With an intuitive dashboard, quick setup, and flexible features, the platform is designed to fit the needs of small businesses as well as g
Lokesh
2020
United States
  • Marketing-advertising
  • Market-research
2 Industries
  • English
  • Spanish
2 Languages
Industries
  • Marketing-advertising
  • Market-research
Licensing & Deployment
Support
  • Email
  • 24x7 Support
Training
  • Webinar
  • Documentation

SalesCaptain Core Features

Focus of Artificial Intelligence Feature
  • Chatbot
  • Decision Making
  • Virtual Assistant
  • Workflow Automation
  • AI Features
Focus of Conversational Marketing Platform Feature
  • Chatbot
  • AI Features
Focus of Chatbot Feature
  • Analytics and Reporting
  • Easy Integration
  • Multi-Channel Support
  • Personalization
  • Scalability
  • Security and Privacy
Focus of AI Agent Builders Feature
  • Analytics & Reporting
  • API & Webhook Support
  • Pre-Built Templates & Customization

SalesCaptain Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Business Plan
$159 Per Month
The Business Plan is perfect for growing businesses with consistent communication needs, offering unlimited calls, texts, and 200 AI Phone Agent minutes per month (fair use applies). Unify interactions across platform.
Features
  • Premium Integrations
  • Priority Support
  • Multi-Location
  • Multi-Number
Enterprise Plan
$300 Per Month
The Enterprise Plan is built for high call and text volume users, offering custom pricing, unlimited calling & texting, high-volume messaging, and custom integrations. Tailored packages help large teams unify communication, deploy advanced AI agents.
Features
  • This plan includes all the features from Business Plan plan
  • Custom & Premium Integrations

SalesCaptain Reviews

108
Total Reviews
4.7/5
Overall Rating
108
Recent Reviews

What Users Say

Unified Inbox
Anonymous
Better Retention
Anonymous
Solid communication hub
Hayden Keith
Hayden Keith
Turn more conversations into booked visits
Laura Tyler
Laura Tyler
Communication organized
Jaiden Larsen
Jaiden Larsen

What Users Like The Most

  • The dependability of their calling service and the outstanding assistance from the team. The platform is user-friendly, call quality is reliably clear, and whenever I requested assistance, their team promptly provided responses with solutions. What impressed me the most was the blend of seamless technology and excellent customer service
  • I like SalesCaptain as the platform makes it simple to design workflows that match our exact business processes without needing technical expertise. Drag-and-drop options and straightforward settings make it easy to tailor reminders, automation, and routing rules to fit how our team works.
  • I appreciate how SalesCaptain supports our staff in continuously delivering top-notch service. It guarantees timely and professional customer interactions while lowering the possibility of human error by automating follow-ups, reminders, and notifications. This raises response rates, increases client happiness, fosters trust, and aids in the long-term maintenance of solid connections.

What Users Like The Least

  • There aren't numerous problems, but if I had to choose one, it would be that it requires some time to adjust to the sporadic feature updates. However, it was never a major issue since the support team, especially Aditya , have consistently been in guiding me through any changes
  • What I dislike is there are occasional syncing delays when integrating with external tools. This leads to discrepancies in updates, delayed notifications, and requires manual intervention to ensure information is accurate, which can be frustrating during high-volume periods.
  • The fact that SalesCaptain automates reminders and notifications, which occasionally causes delays in high-volume operations, is what I dislike about it. This significantly affects prompt follow-ups and necessitates that the team review important messages received, which lowers productivity at peak times.

SalesCaptain Reviews

4.7 108 Reviews
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  • Rating: low to high
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Unified Inbox

We sell and service appliances, and the majority of our appointments begin with brief phone calls or texts, frequently from Google, missed after-hours calls, or messages from returning customers. Prior to SalesCaptain, follow-ups relied too heavily on the person answering the phone, and conversations were dispersed. All conversations and SMS are stored in a single inbox with SalesCaptain, allowing our team to view the complete history, designate the appropriate individual, and react promptly without requesting that clients repeat information. Additionally, we use automations for task scheduling confirmations, missed-call messages, estimate follow-ups, and post-service review requests. We have been able to decrease no-shows, increase incoming prospects, and maintain professional contact on busy days thanks to it.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform , AI Agent Builders

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Flexible automations for service follow-ups and review requests, a unified inbox for calls and texts, quick response times for missed calls, and simple team handoffs and assignments with conversation histories.

What do you like the least about SalesCaptain?

Workflows require some time to set up correctly, and some reporting and filters for tracking lead sources and performance by rep or tech might be more detailed.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Better Retention

In our medical spa, we utilize SalesCaptain to maintain regular customer communication by text and phone, particularly for follow-ups after visits, missed calls, and new queries. Prior to this, messages were dispersed, making it simple for clients to overlook crucial information or for leads to stall. Our front desk can reply more quickly, maintain smooth handoffs between team members, and view the entire conversation history in one location with SalesCaptain. In order to save a great deal of time and enhance the customer experience without coming across as robotic, we also employ automations for routine operations like missed-call messages, consultation follow-ups, appointment reminders, and review requests. Once configured, it operates consistently throughout the day and assists us in keeping up with discussions that generate income.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Quicker response to missed calls and new leads, a single inbox for calls and SMS, simple follow-up automation for consultations and treatment plans, and unobstructed team visibility to prevent clients from receiving inconsistent or redundant responses.

What do you like the least about SalesCaptain?

Workflows in particular require some preparation during initial setup, and various reporting, analytics and user interface sections might be made more efficient for front desk employees who are always on the go.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Hayden Keith

Solid communication hub

SalesCaptain gave us a cleaner way to manage client conversations without relying on sticky notes, personal phones. We use it to keep inquiries moving from first contact to consult, and to keep past clients from slipping away when they don’t immediately schedule the next visit. The biggest value has been having one place where the team can see context, pick up conversations quickly, and keep the tone consistent. It’s also helped us be more disciplined with reputation outreach asking for feedback at the right moment instead of remembering randomly. Once we set rules for how the team tags/handles conversations, it became a dependable day-to-day system rather than another tool to babysit.

What was the project name that you have worked with SalesCaptain?

Chatbot Software , AI Agent Builders

How long have you used SalesCaptain?

3 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Shared visibility across the team, faster handling of inbound inquiries, better follow-through for consults and post-visit rebooking, and a structured way to run review outreach without extra manual work. Easy for staff to jump in because the conversation history is right there.

What do you like the least about SalesCaptain?

It takes some trial and adjustment to get messaging tone and timing right for your client base. If your contact list isn’t clean, you’ll notice duplicates until you standardize how numbers are stored. Also, it’s best when the team follows one process without that, any system can feel messy.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Laura Tyler

Turn more conversations into booked visits

We use SalesCaptain to manage calls and two-way texting and to automate follow-ups that would normally fall on the front desk. The biggest impact has been consistency missed calls don’t disappear, leads get timely replies, and post-visit nudges make it easier to get clients to rebook instead of “I’ll book later.” We also use it to request Google reviews in a way that feels structured rather than random. Setup takes a bit of thought timing, templates, and how you want to track outcomes, but once it’s running it saves time day to day and keeps client communication organized across the team.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform , Chatbot Software

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Centralizes calls and SMS in one place, missed-call text-back is a big win, follow-up automation reduces manual chasing, and the team can see conversation history so clients don’t get repeated questions. It’s practical for rebooking and review requests, and it’s easy to adjust messaging once you learn what your clients respond to.

What do you like the least about SalesCaptain?

There’s an initial learning curve to set up workflows and cadence properly, and you’ll want clean contact data to avoid duplicates. Reporting and templates can take some tuning before everything feels dialed in, especially if you’re syncing with a CRM.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jaiden Larsen

Communication organized

Conversations in appliance repair happen quickly: clients call in with urgent problems, then follow up with inquiries, pictures, or availability changes. To ensure that nothing is lost, SalesCaptain assisted us in keeping all of those touchpoints connected. Clean handoffs, which allow another team member to continue a conversation without asking the client to repeat anything, have been the biggest improvement. During hectic days, it saved time and lessened internal uncertainty. Additionally, we found that prompt messaging with clear next steps increased customer responsiveness and kept scheduling on track.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform , Chatbot Software

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Faster response workflow, easier customer updates, and a more consistent communication process that reduces misunderstandings.

What do you like the least about SalesCaptain?

Some parts of the interface could offer more shortcuts for power users handling high volume.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Mavis Davis

Recover missed calls

In our appliance repair and service company, we utilize SalesCaptain to centrally handle client communications via SMS and phone calls. Before SalesCaptain, it was difficult to monitor conversations when several team members were participating, and we would lose leads during busy or after-hours times. We can promptly follow up, confirm appointment windows, gather job specifics, and continue the conversation until the booking is made thanks to the shared inbox and two-way SMS. Because everyone has access to the complete history, it also enhances internal coordination by preventing duplicate responses and saving consumers from having to repeat themselves. Another significant advantage has been review automation; without increasing front desk workload, requests are routinely sent out and our internet reputation has increased.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Chatbot Software

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

The two-way messaging and missed-call text back are the biggest successes since they keep clients interested without frequent phone tagging and help us recover leads that we used to lose. We can work together more easily and with less confusion because to the shared mailbox, and we can continually improve our reputation with considerably less manual labor thanks to the review automation.

What do you like the least about SalesCaptain?

There is a minor learning curve for new employees, and the initial setup requires some planning to match your workflow, but once everything is set up, it functions consistently and smoothly.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
max Ramirez

Turn more inquiries into booked appliance jobs

For our appliance repair company, we utilize SalesCaptain to handle customer texts and calls in one location. In the past, a lead would frequently vanish if we missed a call during busy times or after hours. We can maintain the conversation, finalize work details without back and forth, and follow up by SMS more quickly with SalesCaptain. By preventing duplicate responses and who spoke to this customer confusion, the common inbox also aids in team alignment. Another significant benefit of review automation is that it makes reputation-building consistent rather than relying on someone remembering to inquire. All things considered, it's been a useful tool for increasing response times, recording more service requests, and maintaining orderly client correspondence.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform

How long have you used SalesCaptain?

3 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

mid-tier

What do you like the most about SalesCaptain?

Two-way texting and missed-call follow-up are revolutionary, the shared inbox is tidy, and review requests contribute to reputation building with minimal human labor.

What do you like the least about SalesCaptain?

There is a slight learning curve during setup, and some screens could be a little cleaner or smoother.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Better lead handling

We were able to organize client communications with the aid of SalesCaptain. We now have a clear system where every inquiry is recorded, addressed, and monitored, as opposed to disorganized notes, missed messages, and irregular follow-ups. It's simple to observe past conversations, continue where someone left off, and maintain a professional demeanor throughout the team. For us, responsiveness has had the largest impact; clients receive prompt responses, and we are able to transition them from "just asking" to scheduled without the typical back and forth. Our front desk routine is now less stressful and more dependable overall.

What was the project name that you have worked with SalesCaptain?

Chatbot Software , AI Agent Builders

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

The organization and visibility. Conversations don’t get lost, follow-ups are easier to manage, and it’s simple for multiple team members to collaborate without confusion. It also helps keep responses consistent, which makes our client experience feel more polished.

What do you like the least about SalesCaptain?

It can take some trial and error to get certain advanced setup choices just right particularly when you want extremely specific routing or automation behavior. It functions flawlessly once configured, although the first fine-tuning may require some time.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

More booked consults, fewer missed leads

We use SalesCaptain at our MedSpa to handle inbound calls, missed-call follow-ups, two-way texting, and review requests in one place. The biggest win has been speed when someone calls or messages after hours or we’re busy with patients, we can still capture the lead and reply quickly, instead of losing them. Having conversations centralized makes it easier for the team to stay consistent, track who responded, and follow up at the right time. Support assisted us in refining messaging flows so they seem authentic for our brand, and setup was simple.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Conversational Marketing Platform

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Everything being in one inbox calls, SMS is huge for a busy front desk. Missed-call text-back and automated follow-ups helped us recover leads we used to lose. Review requests are simple to complete and have increased the volume of Google reviews we receive. The platform feels built for real workflows assigning, tracking, and not letting conversations slip.

What do you like the least about SalesCaptain?

There’s a small learning curve at first because there are a lot of features, and some parts of the UI take a bit to get used to. I’d also like deeper reporting in a couple areas. That said, support has been responsive whenever we needed adjustments.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Quicker Reservations for Consultations

We improved lead handling across calls, SMS, web chat, and social media messaging with the aid of SalesCaptain. Instead of conversations becoming dispersed, everything stays in one location with clear ownership, so our staff can respond fast and keep follow-ups constant. The largest benefit has been seen in missed-call and after-hours leads; prospects continue to receive prompt responses and clear next actions, which has decreased drop-off and increased scheduled consultations. In general, the client experience, teamwork, and response time have all improved.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Chatbot Software

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Consistent messaging that keeps leads moving toward booking, a unified inbox across channels, robust missed-call text back and follow-up automation, and simple team assignment.

What do you like the least about SalesCaptain?

Fine-tuning procedures and templates requires some setup time, and we would need more sophisticated template modification and deeper reporting for conversion per channel.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jaxon Poole

Quicker Consultations

Our MedSpa lead management is now considerably more reliable thanks to SalesCaptain. We receive requests through calls, SMS, online chat, and social communications, and having everything in one inbox helps us answer promptly and keep prospects from slipping through the cracks. We are able to turn more conversations into scheduled appointments thanks to the automation, which has been particularly helpful for missed calls and after-hours questions. Clients still receive prompt responses and clear next actions. It also increases teamwork because talks may be allocated and the complete history stays available, so follow-ups don’t get duplicated or forgotten. In general, it has lessened the strain on the front desk and enhanced the customer experience from initial inquiry to reservation.

What was the project name that you have worked with SalesCaptain?

Chatbot Software , AI Agent Builders

How long have you used SalesCaptain?

1 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

Unified inbox across channels, quick follow-up automation missed-call text backs, reminders, review requests, easy assignment/handoffs, and consistent messaging that helps progress leads toward booking.

What do you like the least about SalesCaptain?

Unified inbox across channels, quick follow-up automation missed-call text backs, reminders, review requests, easy assignment/handoffs, and consistent messaging that helps progress leads toward booking.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Faster Dispatch

SalesCaptain has helped our appliance service team stay on top of inquiries without missing leads. Customers reach out through calls, SMS, and website messages, and having everything in one place makes it easier to respond quickly and keep the conversation moving toward scheduling. The missed-call text back has been especially useful when we’re on another line or techs are out in the field customers still get an immediate response and we can continue intake over text. It also improved internal coordination because the conversation history stays visible for anyone who needs to step in. Overall, it’s made our communication more consistent, reduced follow-up gaps, and helped us book more jobs.

What was the project name that you have worked with SalesCaptain?

Conversational Marketing Platform , Chatbot Software

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

mid-tier

What do you like the most about SalesCaptain?

Unified inbox for calls/SMS/web inquiries, fast missed-call follow-ups, easy team assignment, and workflows/templates that keep intake consistent collecting issue details, address, and preferred time window.

What do you like the least about SalesCaptain?

Initial setup takes some time if you want routing and templates tuned perfectly. Reporting could be deeper for service-specific metrics response time, booking rate by channel, and more customization in templates would be nice.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Lead Recovery

SalesCaptain has significantly improved our ability to manage patient communications and MedSpa questions. It used to be simple to overlook follow-ups because messages were dispersed over text messages, social media direct messages, and phone records, especially during busy times. Now that everything is in one inbox, we can assign conversations, respond quickly, and keep the entire history accessible to the entire team. What truly helps is the automation, which allows us to reply to missed calls right away, follow up with leads who haven't made up their minds, schedule appointments, and examine requests without depending on someone to remember. It has improved the efficiency of our front desk and enabled us to convert more inquiries into scheduled sessions.

What was the project name that you have worked with SalesCaptain?

Chatbot Software , AI Agent Builders

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

mid-tier

What do you like the most about SalesCaptain?

The unified inbox and automation. Missed-call follow-ups and consistent nurturing make a real difference in bookings. Team assignment and visibility also keep us organized, so leads don’t get lost or replied to twice.

What do you like the least about SalesCaptain?

If you want workflows to be correctly configured, the initial setup takes some time. After that, everything runs smoothly, although I still wish there was more sophisticated reporting and customization possibilities.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Client Capture

SalesCaptain made it easier for us to handle patient messages and MedSpa leads. We manage calls, SMS, online chat, and social media messages from a single shared inbox rather than checking various locations, so the team always has context and ownership is evident. The most significant impact came from the automations, which save our front desk a great deal of manual labor. Missed-call text backs, follow-up sequences, appointment reminders, and review requests all operate reliably. We've noticed fewer dropped inquiries and more consultations scheduled since prospects receive a prompt response and clear next steps. Overall, it has been dependable, simple to use once set up, and has increased conversion and reaction time.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Chatbot Software

How long have you used SalesCaptain?

2 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

It saves a ton of time to have calls, texts, web chat, and social media communications all in one location. The follow-up procedures and missed-call automation are useful and actually increase reservations. We can easily transfer a client without losing context thanks to team assignment and conversation history, and the reporting allows us to understand which channels are actually generating appointments.

What do you like the least about SalesCaptain?

Due of the abundance of functionality and workflow possibilities, there is a slight learning curve at first. Once the initial setup is completed, it functions flawlessly on a daily basis, albeit some areas such as deeper customization in reporting and templates may be a little more refined for advanced users.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Automation combined with all in one communication

Our daily communication has become much more seamless since we started using SalesCaptain to consolidate our calls, texts, website chat, and social media communications into one location. The automations missed-call text backs, follow-ups, review requests, and reminders have decreased the amount of manual chasing we used to perform, and the shared inbox keeps our team in sync. We also appreciate that, even when several team members are participating, responses feel consistent since we can direct interactions to the appropriate individual while maintaining context for the consumer. All things considered, it has been dependable, time-saving, and has assisted us in obtaining leads that we would typically lose during busy times or after hours.

What was the project name that you have worked with SalesCaptain?

Artificial Intelligence Software , Chatbot Software

How long have you used SalesCaptain?

3 Years

How frequently you use SalesCaptain?

Daily

How do you find pricing of SalesCaptain?

inexpensive

What do you like the most about SalesCaptain?

The major benefit is that we don't have to switch between tools because everything is consolidated, including calls, SMS, chat, and social media. Simple nurture sequences, review generating, and missed-call follow-ups are all easily executed and monitored by the automated, which is useful rather than gimmicky. Additionally, the team workflow is strong assignments, visibility, and discussion history facilitate prompt and professional responses.

What do you like the least about SalesCaptain?

It takes some time to build up your optimal workflows because there is a learning curve at first due to the abundance of options. Deeper reporting and templates/automation editing are two UI areas that might use more polish, and depending on your stack, certain integrations can require a bit additional setup to fit your precise workflow.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

SalesCaptain Integration