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The Online Help Desk You Need

Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack allows you to improve customer service while better utilizing employees across your business and brands. In addition, SmarterTrack is available as an on-premise installation that you fully manage, or as a Hosted Solution
SmarterTools
Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • Windows
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Media

SmarterTrack Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • SLA
  • Ticketing Management

SmarterTrack Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
Plans & Packages
Standard
$20 Per Month

SmarterTrack Reviews

5.0 1 Review
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Nicholas Harmon

SmarterTrack is an online customer service platform that provides a comprehensive suite of tools for managing customer inquiries and processes.

Absolutely amazing solution. it easily integrates with other systems and gets the job done nicely and perfectly. Almost everything is available here for the support system which makes it a great tool for better customer support.

What was the project name that you have worked with SmarterTrack?

Help Desk Software

How long have you used SmarterTrack?

8 Months

How frequently you use SmarterTrack?

Daily

What do you like the most about SmarterTrack?

It is easy to use and has a user-friendly interface.

Provides a range of features to help any business.

It has powerful reporting capabilities.

What do you like the least about SmarterTrack?

My all issues have been fixed by the team so nothing to dislike.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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