TriNet

Deployment

AndroidiPhone/iPadWeb-based

Best for

SmallMedium

Overview

About TriNet

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most—growing their business.

At a glance

Software information

Industries served, licensing and the support TriNet provides.

Licensing

  • Monthly Payment
  • Quote Based

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

Review analytics

What customers report

4.4
Based on 34 verified reviews

What users say

Review Analytics of TriNet

Every review is verified through Goodfirms before it's published.

4.434 Verified Reviews
Review Summary
Summarized from 34 verified reviews · Updated September 2026
TriNet is widely praised for ease of use, responsive customer service, and comprehensive payroll and HR features at competitive rates, particularly benefiting small businesses and nonprofits. Users consistently highlight the platform's intuitive interface, knowledgeable support teams, and robust benefits offerings that enable smaller companies to compete for talent. However, recurring complaints include rising costs for healthcare and service fees, inconsistent customer service experiences, slow website performance, and instances where the company was perceived as unsupportive during payment delays or staffing changes. Administrative functionality and implementation complexity receive mixed feedback.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of TriNet
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What reviewers mention most

Luis Doro, Chartered Accountant at SWORD HealthVerified Review
Posted on Apr 20, 2020

“Good partnership”

Overall rating5.0

It way a very good partnership established with Trinet, as it was the first time we´ve needed a payroll provider, so the experience was great, in order to learn and absorve their knowledge.

Bill Rhodes, Managing Partner at Payment Systems of FloridaVerified Review
Posted on Apr 16, 2020

“Knowledgeable Partner”

Overall rating5.0

I have been involved with TriNet in one way or another for years. The way they have handled this Covid19 situation has been outstanding. The amount of information and webinars have been very helpful.

Mark St. Moritz, President at St. Moritz Enterprises, LLCVerified Review
Posted on Apr 16, 2020

“Ease of Use”

Overall rating5.0

Since day one, TriNet has worked tirelessly to support our small company of only a few employees. I often wonder how they can provide such top-notch support and yet only charge an amount we can afford. However, the main thing is it allows us to provide our employees with benefits comparable to any large company!

Charles Zube, Principal at Endurance Builders LLCVerified Review
Posted on Apr 16, 2020

“TriNet & Trying Times”

Overall rating5.0

During COVID-19 we needed specific reports to qualify for the SBA Loan Program. TriNet came through and delivered exactly what we needed.

John Williams, CFO Operations Director at Better Connections Inc.Verified Review
Posted on Apr 16, 2020

“Trinet is very responsive to the needs of their clients and very knowledgeable”

Overall rating5.0
Brent Wrisley, CEO at PUNCH Cyber Analytics GroupVerified Review
Posted on Apr 16, 2020

“Cost effective and delivers results”

Overall rating5.0
Patrick Shaw, Partner at Greenway SolutionsVerified Review
Posted on Apr 15, 2020

“Positive Experience/ Great Digital tools”

Overall rating5.0

Very happy with service and price to value. Great portal application - easy for both employer/ admin and employee reporting. Some challenges in mid year onboarding and transition from previous payroll provider. On employer to "close the gap" on end of year tax reporting across providers.

mary chance, President at Consortium of Florida Education FoundationsVerified Review
Posted on Apr 15, 2020

“simple to use, fantastic benefit options that help us with retaining talent!”

Overall rating5.0

I have used TriNet for our 3 person nonprofit organization for more than 5 years. It allows us to compete for talent among much larger organizations with a great array of health and other benefits.

Molly Terbovich-Ridenhour, President & CEO at San Diego Civic Youth BalletVerified Review
Posted on Apr 13, 2020

“Changes during COVID-19 have us reconsidering”

Overall rating3.0

When faced with company layoffs and the need to process payroll for your employees is of uttermost importance during a crisis- you want to depend on your HR/payroll company. Instead, they change policies without notice requiring extra time, money and unneeded stress during this time. It was not appreciated and our relationship with this company post pandemic may be changing.

Alexandria Alvarez Gerbasi, Chief Administrative Officer at OVS Group, LLCVerified Review
Posted on Apr 13, 2020

“Great PEO!”

Overall rating5.0

TriNet has been our PEO provider for the last 3+ years. We have found their payroll and HR teams to be excellent, always proactively helping our company and guiding us in the right direction. We absolutely love our partners at TriNet!

Capabilities

TriNet features

The full feature set, grouped by module.

HR Software

  • Applicant Tracking
  • Benefits Management
  • Employee Management
  • Onboarding
  • Fund Accounting
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time Management

Plans

TriNet pricing

Free Version
No
Payment Frequency
Monthly Payment, Quote Based

Media

Screenshots & video

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