TriNet

Deployment

AndroidiPhone/iPadWeb-based

Best for

SmallMedium

Overview

About TriNet

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most—growing their business.

At a glance

Software information

Industries served, licensing and the support TriNet provides.

Licensing

  • Monthly Payment
  • Quote Based

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

Review analytics

What customers report

4.4
Based on 34 verified reviews

What users say

Review Analytics of TriNet

Every review is verified through Goodfirms before it's published.

4.434 Verified Reviews
Review Summary
Summarized from 34 verified reviews · Updated September 2026
TriNet is widely praised for ease of use, responsive customer service, and comprehensive payroll and HR features at competitive rates, particularly benefiting small businesses and nonprofits. Users consistently highlight the platform's intuitive interface, knowledgeable support teams, and robust benefits offerings that enable smaller companies to compete for talent. However, recurring complaints include rising costs for healthcare and service fees, inconsistent customer service experiences, slow website performance, and instances where the company was perceived as unsupportive during payment delays or staffing changes. Administrative functionality and implementation complexity receive mixed feedback.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of TriNet
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What reviewers mention most

Lisa Spence-Cortez, Document Control Specialist at QAMVerified Review
Posted on Apr 10, 2020

“Overall TriNet has what your company needs”

Overall rating4.0

Trinet has it all, from payroll to workman's comp to benefits to 401K and more. They make your life easy and make your company always compliant.

Jarratt Brown, CFO at GridMarket, LLCVerified Review
Posted on Apr 10, 2020

“Great Software”

Overall rating5.0
Brian Hole, Founder and CEO at Ubiquity PressVerified Review
Posted on Apr 8, 2020

“Not supportive of small firms”

Overall rating2.0

We had a terrible experience with TriNet. As a very small company at the time, we gave them advanced notice that we would be 1-2 days late with a payment, but they still cut off all benefits for our staff and refused to reinstate them. We now work with Gusto and have never had a problem - quite the opposite.

Genevieve Brown, SPHR, Human Resources Director at SolarCraftVerified Review
Posted on Apr 8, 2020

“So helpful. Robust. Great resource!”

Overall rating5.0

As a one-person HR team, I relied and appreciated TriNet so much. Their mobile app, their customer service phone number and email, helped my staff with the benefits questions, enrollment, and qualifying events. My TriNet representative helped me strategize each year the best options for my company. And LOW monthly rate for benefits, since we're in a larger pool of employees with TriNet.

Amanda Benson, HR Manager at ShieldX NetworksVerified Review
Posted on Apr 8, 2020

“Great service”

Overall rating4.0

I am an HR manager and have been using TriNet for 4 years. Such a helpful platform to use for all your HR and Payroll needs.

Gary Hart, President at Camkay Capital Management LLCVerified Review
Posted on Apr 8, 2020

“Very good experience overall”

Overall rating4.0

This is the first time I have managed payroll and benefits. TriNet helped me through everything to get set up how I needed. Things run very smoothly now.

Cheryl Staritz, Director of Finance at Texas Nursery and Landscape AssociationVerified Review
Posted on Apr 7, 2020

“Excellent Company.”

Overall rating5.0

TriNet always comes through for us. The service is impecable.

Bettyann Hale, Executive Assistant at VelocysVerified Review
Posted on Apr 6, 2020

“Flexible & Easy to Use”

Overall rating5.0
Arianne Shipley, CPC, Co-Executive Director at Rogue Water LabVerified Review
Posted on Apr 6, 2020

“Great for small businesses”

Overall rating5.0

When no one else would give my startup the time of day, Trinet came to the rescue for my two-person team. The services provided were affordable and the customer service was always awesome.

Debra GerstenVerified Review
Posted on Apr 6, 2020

“Not user friendly”

Overall rating3.0
Poor implementation. Website very slow. Customer service doesn’t always respond in a timely manner

Capabilities

TriNet features

The full feature set, grouped by module.

HR Software

  • Applicant Tracking
  • Benefits Management
  • Employee Management
  • Onboarding
  • Fund Accounting
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time Management

Plans

TriNet pricing

Free Version
No
Payment Frequency
Monthly Payment, Quote Based

Media

Screenshots & video

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