Kenneth GossVerified Review
Posted on May 7, 2020
“Outstanding support to start-ups”
I am grateful for TriNet's support and systems that were critical to our start-up. I highly recommend them to colleagues.
TriNet
Deployment
AndroidiPhone/iPadWeb-based
Best for
SmallMedium
Overview
About TriNet
TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most—growing their business.
At a glance
Software information
Industries served, licensing and the support TriNet provides.
Licensing
- Monthly Payment
- Quote Based
Support
- Phone
- Live Chat
- Online (Ticket)
Training
- Help Guides
- Video Guides
- Blogs
- Webinars
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
Review analytics
What customers report
4.4
Based on 34 verified reviews
What users say
Review Analytics of TriNet
Every review is verified through Goodfirms before it's published.
Review Summary
TriNet is widely praised for ease of use, responsive customer service, and comprehensive payroll and HR features at competitive rates, particularly benefiting small businesses and nonprofits. Users consistently highlight the platform's intuitive interface, knowledgeable support teams, and robust benefits offerings that enable smaller companies to compete for talent. However, recurring complaints include rising costs for healthcare and service fees, inconsistent customer service experiences, slow website performance, and instances where the company was perceived as unsupportive during payment delays or staffing changes. Administrative functionality and implementation complexity receive mixed feedback.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Barbara Keihm, Director, Talent Management & Operations at Premier LogicVerified Review
Posted on May 7, 2020
“TriNet Feedback”
TriNet has been a solid partner for our payroll and onboarding needs for the last 4+ years. All my contacts have been wonderful to work with as well.
Arnold Leitner, Founder at YOUSOLARVerified Review
Posted on May 4, 2020
“Gives a Start-up Fortune 500 Benefits”
We are a start-up and being part of Trinet gives us the chance to offer benefits to our employees like a Fortune 500 company. As a founder, I have used Trinet for two companies for the past 15 years and the web portal has gotten better every year. I can also call in an a Trinet representative is always ready to help.
Dori Malinowski, Director of Support Services at eLearning MindVerified Review
Posted on May 1, 2020
“Great customer services poor insurance rates!”
All of the customer services reps that we have had over the 5 years all have been great. We had to leave do to 102% increase on our health insurance. Was sad to leave but TriNet gave us no choose!
Meiyee Apple Tam, Director of Internal Operations at OgivningVerified Review
Posted on Apr 30, 2020
“Helpful and mostly responsive”
Our dedicated Trinet team is very responsive to us, and our main HR contact is very understanding and personable.
Charles Zube, Principal at Endurance Builders LLCVerified Review
Posted on Apr 29, 2020
“Working Through TriNet & Covid”
Working with TriNet during the current pandemic was seemless. Specific payroll reports needed were generated by the service team immediately. Great company for HR support. CZ
Wendy Collins, Director of Business Operations at Intent SolutionsVerified Review
Posted on Apr 28, 2020
“Great small business support!”
I highly recommend TriNet for any small business (<10 employees).
Chris Quilty, President at Quilty AnalyticsVerified Review
Posted on Apr 28, 2020
“TriNet Experience”
Our company signed on with TriNet about two years ago after previously working with a smaller, regional PEO, and our experience has been fantastic. A great range of services, excellent customer service, and a fully-featured website that's easy to navigate. Five-star rating all the way.
Lisa Rappaport, Executive Administrator Manager at Steak-OutVerified Review
Posted on Apr 27, 2020
“They really don't care!”
For a while they were great until they were not. They gave me rep that just never returned my calls and never did anything a needed help with and they did not care. I complained and they did nothing. I told them I would leave and now I am. They let are letting me go with no fight at all. They are not worth doing business with. They do not care about the customer anymore.
Grant Potter, Partner, Head of Americas Practice at Danos AssociatesVerified Review
Posted on Apr 23, 2020
“TriNet...an enchanting tale!”
We have been using TriNet for our payroll / HR services for several years, now, and have always been very pleased with them. Their product is great and they can provide small businesses with many products and services via their conglomeration that would otherwise be unavailable. They are always very quick to answer requests and have all manner of experts on hand to help with queries.
Capabilities
TriNet features
The full feature set, grouped by module.
Plans
TriNet pricing
Free Version
No
Payment Frequency
Monthly Payment, Quote Based
Media
Screenshots & video
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