UChat

Automate your business without coding.

5.0 (1 Reviews)
About UChat
UChat is a platform that design and build a chatbot to automate tasks and turn conversion. Build stronger relationships with customers by delivering targeted content and anticipating their reactions.

💬 Provide 24/7 support, Engage customers
🎨 Omni...
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UChat
Automate your business without coding.
5.0 (1 Reviews)
Product Demo
Core Features
Marketing Automation Software Features
  • A/B Testing
  • Email Marketing
  • Lead Management
  • Analytics/ROI Tracking
  • Campaign Management
  • Customizable CTAs
  • Google AdWords Visibility
  • Landing Pages
  • Sales Intelligence
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing
1 Review
Client Reviews
SteveReviewed 5 months ago
Great chat marketing software
Reviewed 5 months ago by Steve
Great chat marketing software
We use UChat which combines all email, SMS and Messenger, plus Phone voice. The advanced actions are super powerful and easy to use. It is a great chat marketing software and it is rapidly becoming the ‘go-to’ for businesses of all sizes.
Discussions
  • Software
  • AI chatbot
  • Business development
2 Answers
Artificial Intelligence has totally transformed the way businesses interact as well as engage with their customers. The modern-day businesses are making the rapid moves from transactional to conversational behavior. The evolution of chatbots gave them an innovative way of building strong relationships with their customers. Even the marketers predicted that by 2021, more than 85% of consumers will be able to manage their relations with different brands without any human interaction. Now, whether to credit differently-imposed lockdowns in different countries or other reasons, this prediction almost came true today. The Corona-led impositions have forced as well as encouraged the human beings to remain isolated at their respective homes until the situation improves and operate everything online from their home only. Instant chat options have resolved their problems during online purchases to much extent. People either discuss their preferences and ask questions to their preferred brands on live chat support systems or share their queries on chatbots and they are resolved by the computer-generated systems as soon as possible.According to Oracle, 80% of the businesses advocate using chatbots as they have shown exceptional raise in the sale of customer based products. So, what would you prefer if you are given an option of choosing either live chat or a chatbot to deliver superior customer service? Let us discuss the things in deep.More than 70% of the customers prefer live chat option that connects them to the sales and support representatives to acquire real time support. It is seen that nearly two-thirds of the consumers engaged with a chat platform more likely return to a website and purchase again. On the other hand, chatbots always helps in improving customer experience by automating customer and sales support and are always active. Live Chat vs. ChatbotsChatbots and live chat systems, both are predominant channels used by different brands to assist as well as engage their customers. Both have their own advantages for the customers and checking out some quick points you can decide upon which system is better.Chatbots can be an ideal fit if you have to respond to your customers within 30 seconds. But, if the customer is not time-sensitive and can prefer taking some time to talk to a real human, then live chat is a better choice. You can also route the conversation from a chatbot to live chat to solve complex queries and answer repetitive questions.A chatbot is the best solution if you are a start-up business and here, cost plays an important role for the success of your business. It automates the business operations without hiring resources. On the other hand, live chat options suits best when the customers are looking for a detailed explanation over any complex query. Customers always look for round-the-clock attention. A chatbot can be used as a solution to acquire customer details and pass the conversation to a live representative if it goes complex. Availability is important as 68% of the customers switch to your competitor if they think you are not attending them on time.Having a scalable support is a blessing when you are unaware of the fact when the traffic will rise. Scalability can be balanced with live chat and chatbots for automating repetitive queries and getting human support for complex queries. For 100% accuracy, live chat solution is always exceptional and can develop an emotional connection. Machine Learning and Natural Language Processing cannot handle the complex queries of the customers that can be easily handled by using the live chat solutions. Conclusion:You can classify different customer interactions based on whether they can be handled by chatbots or need human engagement. Chatbots can handle the repetitive tasks, but the complex queries are can only be managed by the live support agents. So, you can use both the technologies in the right balance for delivering best customer service.  
Artificial Intelligence has totally transformed the way businesses interact as well as engage with their customers. The modern-day businesses are making the rapid moves from transactional to conversational behavior. The evolution of chatbots gave them an innovative way of building strong relationships with their customers. Even the marketers predicted that by 2021, more than 85% of consumers will be able to manage their relations with different brands without any human interaction. Now, whether to credit differently-imposed lockdowns in different countries or other reasons, this prediction almost came true today. The Corona-led impositions have forced as well as encouraged the human beings to remain isolated at their respective homes until the situation improves and operate everything online from their home only. Instant chat options have resolved their problems during online purchases to much extent. People either discuss their preferences and ask questions to their preferred brands on live chat support systems or share their queries on chatbots and they are resolved by the computer-generated systems as soon as possible.According to Oracle, 80% of the businesses advocate using chatbots as they have shown exceptional raise in the sale of customer based products. So, what would you prefer if you are given an option of choosing either live chat or a chatbot to deliver superior customer service? Let us discuss the things in deep.More than 70% of the customers prefer live chat option that connects them to the sales and support representatives to acquire real time support. It is seen that nearly two-thirds of the consumers engaged with a chat platform more likely return to a website and purchase again. On the other hand, chatbots always helps in improving customer experience by automating customer and sales support and are always active. Live Chat vs. ChatbotsChatbots and live chat systems, both are predominant channels used by different brands to assist as well as engage their customers. Both have their own advantages for the customers and checking out some quick points you can decide upon which system is better.Chatbots can be an ideal fit if you have to respond to your customers within 30 seconds. But, if the customer is not time-sensitive and can prefer taking some time to talk to a real human, then live chat is a better choice. You can also route the conversation from a chatbot to live chat to solve complex queries and answer repetitive questions.A chatbot is the best solution if you are a start-up business and here, cost plays an important role for the success of your business. It automates the business operations without hiring resources. On the other hand, live chat options suits best when the customers are looking for a detailed explanation over any complex query. Customers always look for round-the-clock attention. A chatbot can be used as a solution to acquire customer details and pass the conversation to a live representative if it goes complex. Availability is important as 68% of the customers switch to your competitor if they think you are not attending them on time.Having a scalable support is a blessing when you are unaware of the fact when the traffic will rise. Scalability can be balanced with live chat and chatbots for automating repetitive queries and getting human support for complex queries. For 100% accuracy, live chat solution is always exceptional and can develop an emotional connection. Machine Learning and Natural Language Processing cannot handle the complex queries of the customers that can be easily handled by using the live chat solutions. Conclusion:You can classify different customer interactions based on whether they can be handled by chatbots or need human engagement. Chatbots can handle the repetitive tasks, but the complex queries are can only be managed by the live support agents. So, you can use both the technologies in the right balance for delivering best customer service.  

Artificial Intelligence has totally transformed the way businesses interact as well as engage with their customers. The modern-day businesses are making the rapid moves from transactional to conversational behavior. 

The evolution of chatbots gave them an innovative way of building strong relationships with their customers. Even the marketers predicted that by 2021, more than 85% of consumers will be able to manage their relations with different brands without any human interaction. Now, whether to credit differently-imposed lockdowns in different countries or other reasons, this prediction almost came true today. The Corona-led impositions have forced as well as encouraged the human beings to remain isolated at their respective homes until the situation improves and operate everything online from their home only. Instant chat options have resolved their problems during online purchases to much extent. People either discuss their preferences and ask questions to their preferred brands on live chat support systems or share their queries on chatbots and they are resolved by the computer-generated systems as soon as possible.

According to Oracle, 80% of the businesses advocate using chatbots as they have shown exceptional raise in the sale of customer based products. So, what would you prefer if you are given an option of choosing either live chat or a chatbot to deliver superior customer service? Let us discuss the things in deep.

More than 70% of the customers prefer live chat option that connects them to the sales and support representatives to acquire real time support. It is seen that nearly two-thirds of the consumers engaged with a chat platform more likely return to a website and purchase again. On the other hand, chatbots always helps in improving customer experience by automating customer and sales support and are always active. 

Live Chat vs. Chatbots

Chatbots and live chat systems, both are predominant channels used by different brands to assist as well as engage their customers. Both have their own advantages for the customers and checking out some quick points you can decide upon which system is better.

  • Chatbots can be an ideal fit if you have to respond to your customers within 30 seconds. But, if the customer is not time-sensitive and can prefer taking some time to talk to a real human, then live chat is a better choice. You can also route the conversation from a chatbot to live chat to solve complex queries and answer repetitive questions.
  • A chatbot is the best solution if you are a start-up business and here, cost plays an important role for the success of your business. It automates the business operations without hiring resources. On the other hand, live chat options suits best when the customers are looking for a detailed explanation over any complex query. 
  • Customers always look for round-the-clock attention. A chatbot can be used as a solution to acquire customer details and pass the conversation to a live representative if it goes complex. Availability is important as 68% of the customers switch to your competitor if they think you are not attending them on time.
  • Having a scalable support is a blessing when you are unaware of the fact when the traffic will rise. Scalability can be balanced with live chat and chatbots for automating repetitive queries and getting human support for complex queries. 
  • For 100% accuracy, live chat solution is always exceptional and can develop an emotional connection. Machine Learning and Natural Language Processing cannot handle the complex queries of the customers that can be easily handled by using the live chat solutions. 

Conclusion:

You can classify different customer interactions based on whether they can be handled by chatbots or need human engagement. Chatbots can handle the repetitive tasks, but the complex queries are can only be managed by the live support agents. So, you can use both the technologies in the right balance for delivering best customer service.  

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