Name: UniTalk
Rating: 5.0 (7 reviews)

IP telephony and Virtual PBX, Calltracking, Callback buttons, virtual phone numbers and more.

UniTalk provides a wide range of its own services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, and various types of telephone calls and routing, and much more.

We are trusted with the implementation of IP telephony and other services: in the public and private sectors, from small to large businesses in various fields.

Industries

Apparel-fashion
Automotive
Aviation-aerospace
Biotechnology
Building-materials
Business-supplies-equipment
Chemicals
Civic-social-organization
Civil-engineering
Commercial-real-estate
Computer-network-security
Computer-hardware
Computer-networking
Computer-software
Construction
Consumer-electronics
Consumer-goods
Consumer-services
Cosmetics
Design
Education-management
E-learning
Electrical-electronic-manufacturing
Entertainment
Environmental-services
Events-services
Executive-office
Facilities-services
Farming
Financial-services
Food-production
Gambling-casinos
Glass-ceramics-concrete
Health-wellness-fitness
Higher-education
Hospital-health-care
Import-export
Industrial-automation
Information-technology-services
Insurance
Legal-services
Management-consulting
Staffing-recruiting
Telecommunications
Think-tanks
Transportation-trucking-railroad
Veterinary
Warehousing
Wholesale
Wine-spirits

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
Windows
Mac

Support

Chat
24x7 Support

Training

Webinar
In-person
Documentation

Knowledge Base

Knowledge Base

Media

UniTalk Core Features

Focus of VoIP Feature

Call Parking
Call Recording
Call Routing
Contact Management
Encryption
Interactive Voice Response
SIP Trunking

UniTalk Pricing

Pricing Type

Usage Based

Preferred Currency

USD ($)

Free Version

Free Trial

14 Days Trial

Payment Frequency

Monthly Payment

Vendor pricing page Get Free Trial

UniTalk Reviews

7
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

The review about UniTalk

Director of Partnerships at WEZOM

UniTalk: A Game Changer for Automated Client Communication

Volodymyr Korchak, Highly qualified team of web developers at NextDoorCoders

UniTalk VoIP User Review

Nataliia Raskopa, Marketing Manager at Promodo

The review about Virtual PBX UniTalk

Tetiana Borysovych, Creative Copywriter | SEO Copywriter | UX Writer at Spendbase

The review about UniTalk

Halyna Prykhodniuk, Marketing Manager at PlagiarismCheck.org

What Users Like The Most

Communication, services, technical support.
Quality and availability of services, always available technical support.
We like the quality of UniTalk services, communication and technical support.

What Users Like The Least

It was difficult to understand the technical documentation ourselves, and we didn't have time to do so. But technical support helped us.
I would like to see different languages available in my account. But UniTalk says they are working on it.
Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself.

UniTalk Reviews

5.07 Reviews

Nataliia Raskopa, Marketing Manager at Promodo

Posted on Nov 07, 2024

UniTalk VoIP User Review

The integration of UniTalk's telephony with our CRM has been instrumental in systematizing and optimizing our workflows. Our managers now efficiently make calls directly from the CRM interface, significantly expediting their tasks and freeing up time for other responsibilities. Additionally, UniTalk's telephone analytics feature enables us to monitor employee performance and enhance overall efficiency.

What was the project name that you have worked with UniTalk?

VoIP Software

How long have you used UniTalk?

6 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

Initially, setting up a personal account and integrating it with our CRM posed challenges for us. However, UniTalk's technical support came to our aid and guided us through the process.

What do you like the least about UniTalk?

No such issues were found

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Director of Partnerships at WEZOM

Posted on Nov 07, 2024

The review about UniTalk

Our overall experience with UniTalk has been highly positive, as the platform is reliable and offers a wide range of features that have significantly improved our communication processes, all backed by excellent customer support.

What was the project name that you have worked with UniTalk?

VoIP Software

How long have you used UniTalk?

9 Months

How frequently you use UniTalk?

Weekly

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

We like the quality of UniTalk services, communication and technical support.

What do you like the least about UniTalk?

The only downside we noticed with UniTalk was the lack of sufficient language options in the personal account interface.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Volodymyr Korchak, Highly qualified team of web developers at NextDoorCoders

Posted on Oct 11, 2024

UniTalk: A Game Changer for Automated Client Communication

Our overall experience has been really positive! UniTalk has helped us save a ton of time on repetitive calls, Voice robot is flexible, efficient, and integrates well with the tools we already use. The speech recognition is really accurate, and the script builder is super flexible, which makes customizing interactions a breeze. The integration with our CRM also keeps everything in one place, which is a huge plus.

What was the project name that you have worked with UniTalk?

VoIP Software

How long have you used UniTalk?

6 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

The exceptional tech support. Whenever we had questions their team was super quick to respond and provided clear, helpful guidance. It really gave us confidence in using the platform, knowing we had reliable help just a message away.

What do you like the least about UniTalk?

The only downside so far is that there aren’t enough language options in the user interface, but they’re working on fixing that.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Halyna Prykhodniuk, Marketing Manager at PlagiarismCheck.org

Posted on Apr 11, 2024

The review about UniTalk

We needed to analyze which customers come to us through advertising and place orders with us by phone. UniTalk can track calls, and integration with Google Analytics helps us analyze which ad a particular customer came from. This is how we understand how effective the advertising was.

What was the project name that you have worked with UniTalk?

VoIP Software

How long have you used UniTalk?

7 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

inexpensive

What do you like the most about UniTalk?

We like the quality of UniTalk services, communication and technical support.

What do you like the least about UniTalk?

Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Tetiana Borysovych, Creative Copywriter | SEO Copywriter | UX Writer at Spendbase

Posted on Apr 11, 2024

The review about Virtual PBX UniTalk

UniTalk IP telephony and CRM, which are integrated with each other, have helped us to systematize and optimize our work processes. To control the work of employees and increase their efficiency, UniTalk virtual PBX has a telephone analytics feature that automatically collects statistics on all phone calls. With this feature, we analyze the work of each manager, evaluate the quality of their work, and monitor their working hours and workload.

What was the project name that you have worked with UniTalk?

VoIP Software

How long have you used UniTalk?

8 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

UniTalk is a great way to increase your productivity. I've been using UniTalk in my business for several months now and I've noticed that the company has become more productive. We don't miss customer calls and they don't go unattended. I also like that I can use UniTalk to track calls and see how my customers interact with my business.

What do you like the least about UniTalk?

There are no significant drawbacks to working with UniTalk. Sometimes we can't figure out the technical settings on our own, but technical support responds to requests immediately.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Aram Atanesyan, Head of PR at Spendbase

Posted on Mar 27, 2024

The review about my work with UniTalk

With UniTalk Virtual PBX, we receive detailed statistics on all incoming and outgoing phone calls. We analyze this information and evaluate the work of each manager. In a few months of work, we updated our sales scripts and trained managers whose performance was lagging behind the plan. It is convenient that all conversations are recorded and can be listened to at any time in your personal account. This helps to resolve disputes with customers.

What was the project name that you have worked with UniTalk?

VoIP Software

How long have you used UniTalk?

5 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

Quality and availability of services, always available technical support.

What do you like the least about UniTalk?

I would like to see different languages available in my account. But UniTalk says they are working on it.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Anri Lishansky

Posted on Mar 18, 2024

The review about our experience of work with UniTalk

We wanted to improve the quality of telephone communication with customers, systematize our work and see how it would affect sales. For this purpose, we chose UniTalk VoIP telephony. We liked the communication, their offers, and the price. Now I can say that our expectations and investments were justified, we have really reached a new and improved level of communication with customers.

What was the project name that you have worked with UniTalk?

VoIP Software

How long have you used UniTalk?

5 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

Communication, services, technical support.

What do you like the least about UniTalk?

It was difficult to understand the technical documentation ourselves, and we didn't have time to do so. But technical support helped us.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating