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UniTalk

IP telephony and Virtual PBX, Calltracking, Callback buttons, virtual phone numbers and more.

5.0 4 Reviews
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UniTalk provides a wide range of its own services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, and various types of telephone calls and routing, and much more.

We are trusted with the implementation of IP telephony and other services: in the public and private sectors, from small to large businesses in various fields.
UniTalk
2017
Estonia
  • Apparel-fashion
  • Automotive
  • Aviation-aerospace
  • Biotechnology
  • Building-materials
  • Business-supplies-equipment
  • Chemicals
  • Civic-social-organization
  • Civil-engineering
  • Commercial-real-estate
  • Computer-network-security
  • Computer-hardware
  • Computer-networking
  • Computer-software
  • Construction
  • Consumer-electronics
  • Consumer-goods
  • Consumer-services
  • Cosmetics
  • Design
  • Education-management
  • E-learning
  • Electrical-electronic-manufacturing
  • Entertainment
  • Environmental-services
  • Events-services
  • Executive-office
  • Facilities-services
  • Farming
  • Financial-services
  • Food-production
  • Gambling-casinos
  • Glass-ceramics-concrete
  • Health-wellness-fitness
  • Higher-education
  • Hospital-health-care
  • Import-export
  • Industrial-automation
  • Information-technology-services
  • Insurance
  • Legal-services
  • Management-consulting
  • Staffing-recruiting
  • Telecommunications
  • Think-tanks
  • Transportation-trucking-railroad
  • Veterinary
  • Warehousing
  • Wholesale
  • Wine-spirits
50 Industries
  • English
  • Polish
  • Russian
  • Ukrainian
4 Languages
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LICENSING & DEPLOYMENT

SUPPORT

  • Chat
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

UniTalk Core Features

VoIP

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • SIP Trunking

UniTalk Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Version

  • Yes

Payment Frequency

  • Monthly Payment
Vendor pricing page Get Free Trial
  • 14 Days Trial

UniTalk Reviews

5.0 4 Reviews
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Halyna Prykhodniuk

The review about UniTalk

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Google Analytics

Review Summary

We needed to analyze which customers come to us through advertising and place orders with us by phone. UniTalk can track calls, and integration with Google Analytics helps us analyze which ad a particular customer came from. This is how we understand how effective the advertising was.

Which features have you used in UniTalk?

VoIP Software

How long have you used UniTalk?

7 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

inexpensive

What do you like the most about UniTalk?

We like the quality of UniTalk services, communication and technical support.

What do you like the least about UniTalk?

Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself.

Tetiana Borysovych

The review about Virtual PBX UniTalk

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

CRM Creatio

Review Summary

UniTalk IP telephony and CRM, which are integrated with each other, have helped us to systematize and optimize our work processes. To control the work of employees and increase their efficiency, UniTalk virtual PBX has a telephone analytics feature that automatically collects statistics on all phone calls. With this feature, we analyze the work of each manager, evaluate the quality of their work, and monitor their working hours and workload.

Which features have you used in UniTalk?

VoIP Software

How long have you used UniTalk?

8 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

UniTalk is a great way to increase your productivity. I've been using UniTalk in my business for several months now and I've noticed that the company has become more productive. We don't miss customer calls and they don't go unattended. I also like that I can use UniTalk to track calls and see how my customers interact with my business.

What do you like the least about UniTalk?

There are no significant drawbacks to working with UniTalk. Sometimes we can't figure out the technical settings on our own, but technical support responds to requests immediately.

Aram Atanesyan

The review about my work with UniTalk

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

With UniTalk Virtual PBX, we receive detailed statistics on all incoming and outgoing phone calls. We analyze this information and evaluate the work of each manager. In a few months of work, we updated our sales scripts and trained managers whose performance was lagging behind the plan. It is convenient that all conversations are recorded and can be listened to at any time in your personal account. This helps to resolve disputes with customers.

Which features have you used in UniTalk?

VoIP Software

How long have you used UniTalk?

5 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

Quality and availability of services, always available technical support.

What do you like the least about UniTalk?

I would like to see different languages available in my account. But UniTalk says they are working on it.

Anri Lishansky

The review about our experience of work with UniTalk

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Google Analytics

Review Summary

We wanted to improve the quality of telephone communication with customers, systematize our work and see how it would affect sales. For this purpose, we chose UniTalk VoIP telephony. We liked the communication, their offers, and the price. Now I can say that our expectations and investments were justified, we have really reached a new and improved level of communication with customers.

Which features have you used in UniTalk?

VoIP Software

How long have you used UniTalk?

5 Months

How frequently you use UniTalk?

Daily

How do you find pricing of UniTalk?

mid-tier

What do you like the most about UniTalk?

Communication, services, technical support.

What do you like the least about UniTalk?

It was difficult to understand the technical documentation ourselves, and we didn't have time to do so. But technical support helped us.