Verint

Empower fast, smart action and move the needle on CSAT and NPS with Verint Experience Management. The world’s top brands use Verint Experience Management to increase satisfaction, loyalty and recommendations. Verint Experience Management can help you to understand every moment. Accelerate the impact of improved experiences for your customers and employees.

Capture and analyze direct feedback from customers and employees, including benchmarks and board-quality metrics.
Analyze large volumes of unstructured data (text and speech) and behavioral data (web sessions) to unlock emerging themes and sentiment.
Predict future behaviors with proven data science so you can automate and expedite tactical experience improvements and strategic decisions.
Operationalize metrics, recommendations, and task assignments across your organization with real-time alerts, dashboards, and case management.
Unify data sets with a connected view of every moment across channels in a single platform to better manage CX across silos.