Zickt

Zickt is a multi-channel customer communication platform that routes web chat, email, and form submissions directly into your Slack workspace. Instead of switching between dashboards, your support team responds to customers from the tool they already use — Slack.

Every conversation lands in a unified inbox where nothing gets missed. Smart routing automatically assigns conversations to the right team member, while private notes and handoffs keep internal collaboration seamless. Your team sees complete customer context — full conversation history, custom fields, and company profiles — so every response is informed and personal.

Real-time features include live presence indicators, typing status, and instant messaging so customers know they're being heard. The platform integrates with Slack and Zapier to fit into existing workflows without disruption.