Zickt

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Customers message you everywhere. Your team answers from Slack.

Zickt is a multi-channel customer communication platform that routes web chat, email, and form submissions directly into your Slack workspace. Instead of switching between dashboards, your support team responds to customers from the tool they already use — Slack.

Every conversation lands in a unified inbox where nothing gets missed. Smart routing automatically assigns conversations to the right team member, while private notes and handoffs keep internal collaboration seamless. Your team sees complete customer context — full conversation history, custom fields, and company profiles — so every response is informed and personal.

Real-time features include live presence indicators, typing status, and instant messaging so customers know they're being heard. The platform integrates with Slack and Zapier to fit into existing workflows without disruption.

Industries

Information-technology-services
Internet

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based

Support

Email
Chat
Weekdays
Support Days

Monday
Tuesday
Wednesday
Thursday
Friday
Support Time

09:00 to 18:00 (GMT)

Training

Documentation

Zickt Core Features

Focus of Live Chat Feature

Alerts/Notifications
Canned Responses
Chat Bots
File Transfers
Proactive Chat
Reports & Analytics
Secured Encryption
Visitor Tracking

Zickt Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Version

Free Trial

14 Days Trial
(Credit card required)

Payment Frequency

Monthly Payment
Annual Subscription

Vendor pricing page

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Zickt Integration

Zapier
Slack