Top Call Center Services in Jacksonville

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 6 Call Center Services in Jacksonville as of September 2026. The top-ranked firm is Star Telecommunication (0.0 stars, 0 verified reviews, NA, Jacksonville). Across the category, the median hourly rate is $25, median client rating is 0, and 40% of firms employ 50+ members. Explore the vetted Call Center Services in Jacksonville companies below, compare their strengths, and connect with the provider best suited to your requirements.

Searching for reliable call center services in Jacksonville, FL, is very challenging for any business, especially amid many alternatives. Credible intel is required on several business aspects before carrying a fair assessment to identify the most suitable match for the business. Some of the critical factors during vendor selection include experience, infrastructure, team size, value addition, and cost-competitiveness of the services offered. Mining such data for numerous call center companies in Jacksonville, FL, is quite an uphill task for any business.
Goodfirms is a renowned B2B platform that simplifies vendor selection for service seekers. The below list of top-performing call center outsourcing services in Jacksonville, FL, has been prepared by Goodfirms using its market intelligence. This list is rounded off with data such as company content, project portfolio, pricing model, research rankings, and verified reviews that help you during the selection process. Please feel free to explore this refined list of top-performing firms and hire the best call center services Providers in Jacksonville, FL, based on your business prerequisite.

Goodfirms has verified 6 Call Center Services in Jacksonville - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Services Providers in Jacksonville

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • STAR is 100% responsible, 100% legitimate, and 100% an awesome high energy company. We enjoy doing business to business support utilizing virtual assistance for a few of the large Work From Home virtual call center support.

    STAR is 100% responsible, 100% legitimate, and 100% an awesome high energy company. We enjoy ... read Star Telecommunication reviews & insights

    NA
    50 - 249
    Jacksonville, United States
  • Valor Intelligent Processing (VIP) is a tech-enabled digital financial support services company, with an office located in Jacksonville, FL. Valor helps businesses recover the money they are owed in a professional and ethical manner, while providing innovative cutting-edge technology enhance the customer experience. Valor offers a unique strategy to the recovery of receivables and deploys ... read Valor Intelligent Processing reviews & insights

    Valor Intelligent Processing (VIP) is a tech-enabled digital financial support services company, with an office ... read Valor Intelligent Processing reviews & insights

    NA
    50 - 249
    Jacksonville, United States
  • Getting a call from here to there can often be a costly and complicated proposition. Carriers around the world trust 321 Communications services to bridge their disparate IP networks, provide a migration path from PSTN and TDM deployments to IP, and terminate their calls in the most cost effective manner with the highest reliability and ... read 321 Telecommunications reviews & insights

    Getting a call from here to there can often be a costly and complicated proposition. ... read 321 Telecommunications reviews & insights

    $50 - $99/hr
    250 - 999
    Jacksonville, United States
  • We are a telephone answering service that provides the needs of service-based companies who needs assistance with managing call volume for new leads and customer service. Answer Aide values our customers and their clients.

    We are a telephone answering service that provides the needs of service-based companies who needs ... read Answer Aide reviews & insights

    NA
    2 - 9
    2018
    Jacksonville, United States
  • With nine call centers located in America, El Salvador, Nicaragua, the Dominican Republic and the Philippines, Bernard works with some of America's largest companies to provide excellent customer experiences and sales results.

    With nine call centers located in America, El Salvador, Nicaragua, the Dominican Republic and the ... read Bernard BPO reviews & insights

    $100 - $149/hr
    250 - 999
    1989
    Jacksonville, United States
  • Absent Answer has been a trusted name in the call center and answering service industry since its establishment in 1985. From our base in Florida, we've grown to offer comprehensive communication services across the United States. Our solutions are designed to meet the needs of businesses of all sizes in sectors including healthcare, property management, ... read Absent Answer reviews & insights

    Absent Answer has been a trusted name in the call center and answering service industry ... read Absent Answer reviews & insights

    $50 - $99/hr
    50 - 249
    1985
    Jacksonville, United States

Post your project. Get proposals from PRO-verified firms.

Goodfirms recommends the top 3. You pick the winner.

Why Trust Goodfirms

Goodfirms is the world’s leading reviews and ratings company featuring 100,000+ tech companies from across the globe, complete with 80,000+ humanly vetted client reviews, detailed portfolios, hourly rates, employee strength, and more to help you choose your perfect tech partner.

Humanly-Vetted Client Reviews

Our researchers have personally vouched for the authenticity of 80,000+ client reviews by speaking directly with clients, cross-checking project details, timelines, and results to ensure 100% credibility.

Data-Driven Rankings

Data powers our company listings. Every company listed is evaluated based on its expertise, experience, market presence, reviews, and client satisfaction rate, which helps buyers confidently choose the right tech partner.

Global Trust & Recognition

Goodfirms is trusted by 100,000+ businesses in 160+ countries to connect with reliable tech partners. Our reputation is built on 80,000+ verified reviews and rankings you can trust.

Transparency In Detail

From verified client reviews and portfolio highlights to service focus and pricing, Goodfirms provides a 360-degree view of every company, helping 2+ million monthly users find the perfect tech partner.

Trending insights from Goodfirms

Valuable insights from top experts accelerate decision-making.

Why the Human Voice Still Wins in Customer Service
Call Center Outsourcing: Costs, Benefits & Top Providers in 2026
Payment Gateway vs Payment Processor: Key Differences and When to Build Your Own (2026)
Read all research articles

1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USJacksonville20$46/hr-67View firms
USJacksonville
20 firms$46/hr
Value Score67 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

Found your target region?

Browse all firms in your chosen country - or let us hand-pick matches based on your project, budget, and time-zone preference.

Get matched firms

Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Jacksonville · $0-24/hr

7 firms in this tier - more than any other city. Top picks: Smart Web Consulting, Jacksonville SEO, GSM Marketing.

Mid-tier leader
Jacksonville · $50-99/hr

3 firms in this tier - more than any other city. Top picks: FIS, Absent Answer, 321 Telecommunications.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms