Absent Answer

Call center & answering service specialist

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Absent Answer has been a trusted name in the call center and answering service industry since its establishment in 1985. From our base in Florida, we've grown to offer comprehensive communication services across the United States. Our solutions are designed to meet the needs of businesses of all sizes in sectors including healthcare, property management, IT, and many others that operate round the clock.

Our nearly four-decade-long journey has given us a deep understanding of customer service dynamics. Our strength lies in our highly skilled and friendly support agents. They work around the clock, acting as the voice of your business, creating a seamless and satisfying experience for your customers.

One of our key service areas is the healthcare sector. We provide medical professionals with reliable answering services, ensuring all calls are handled with utmost care. For property management firms, we deliver prompt and appropriate responses to tenant inquiries. For businesses that work around the clock, we offer dedicated after-hours services, making sure you're always ready to serve your customers.

Choosing Absent Answer brings numerous benefits. We provide a scalable solution that lets you handle communication needs of any volume. We help you operate more efficiently and serve customers better, which ultimately cuts costs. We are available 24/7, ensuring that no matter when your customers call, they can connect with you.

Data security is a top priority for us. We use advanced technologies and strict security measures to protect all your sensitive information.

Our goal at Absent Answer is not just answering calls; it's helping businesses grow by improving their connection with customers. We do this by extending your operational hours through our after-hours answering services. This means your customers can reach you even when your doors are closed, providing you with an edge over competitors who operate on a standard schedule.

We also help increase your business' efficiency. With our appointment scheduling services, we ensure that you are able to see more clients and generate more revenue. Our support agents follow up on leads and schedule appointments, allowing your team to focus on core business tasks.

For businesses that require swift action, such as healthcare providers or 24/7 service providers, we ensure that urgent calls are dispatched quickly. We understand that in these industries, a delay in response can lead to loss of opportunity or, worse, life-threatening situations.

Moreover, in times of emergency or disaster, we stand as your reliable backup. With our disaster recovery and business continuity support, we ensure your business remains operational and your customers can reach you even when the unexpected strikes.

Absent Answer is your strategic partner, enabling you to provide exemplary customer service, increase customer loyalty, and drive business growth. We do this by taking over the task of handling your calls and ensuring your customers always feel valued. When you partner with us, you're choosing a path towards improved customer satisfaction, operational efficiency, and business growth. Learn more at https://www.absentanswer.com/answering-services/

$50 - $99/hr
50 - 249
1985
Locations
United States
1301 Penman Road Suite D, Jacksonville, Florida 32250
888.414.2405

Focus Areas

Service Focus

100%
  • BPO Services

Client Focus

100%
  • Small Business

Industry Focus

30%
25%
20%
10%
10%
5%
  • Real Estate
  • Healthcare & Medical
  • Information Technology

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