Top BPO Companies in Jacksonville, Florida

Researched by:Goodfirms Research TeamUpdated:September 8, 2026

Goodfirms has reviewed 20 BPO Companies in Jacksonville, Florida as of September 2026. The top-ranked firm is Bernard BPO (0.0 stars, 0 verified reviews, $100 - $149/hr, founded 1989, Jacksonville). Across the category, the median hourly rate is $25, median client rating is 0, and 40% of firms employ 50+ members. Explore the vetted BPO Companies in Jacksonville, Florida below, compare their strengths, and connect with the provider best suited to your requirements.

Searching for the top business process outsourcing company in Jacksonville? For start-ups, it's essential to understand the market and its functions before entering the competition with products or services. The BPO firms in Jacksonville focuses on presenting a broader image of your business in the market and creating a practical brand value. Thus, they require an experienced team of professionals to help them get through the decision-making process of the early times in the market. Moreover, the BPO services in Jacksonville save the cost of hiring employees and buying tools for them to focus on your non-core tasks. Thus, they guide you throughout the process of settling in the market and manage all your communications smoothly. Goodfirms examined several agencies for scrutinizing the best BPO companies in Jacksonville as per ratings from trusted clients. Refer below for the same.

20Verified firms
$25/hrMedian hourly rate
0 ★Median rating
40%Have 50+ members

Goodfirms has verified 20 BPO Companies in Jacksonville, Florida - part of 6,164+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Leading BPO Companies in Jacksonville | BPO firms in Jacksonville

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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • With nine call centers located in America, El Salvador, Nicaragua, the Dominican Republic and the Philippines, Bernard works with some of America's largest companies to provide excellent customer experiences and sales results.

    $100 - $149/hr
    250 - 999
    1989
    Jacksonville, United States
  • Absent Answer has been a trusted name in the call center and answering service industry since its establishment in 1985. From our base in Florida, we've grown to offer comprehensive communication services across the United States. Our solutions are designed to meet the needs of businesses of all sizes in sectors including healthcare, property management, ... read Absent Answer reviews & insights

    $50 - $99/hr
    50 - 249
    1985
    Jacksonville, United States
  • STAR is 100% responsible, 100% legitimate, and 100% an awesome high energy company. We enjoy doing business to business support utilizing virtual assistance for a few of the large Work From Home virtual call center support.

    NA
    50 - 249
    Jacksonville, United States
  • Valor Intelligent Processing (VIP) is a tech-enabled digital financial support services company, with an office located in Jacksonville, FL. Valor helps businesses recover the money they are owed in a professional and ethical manner, while providing innovative cutting-edge technology enhance the customer experience. Valor offers a unique strategy to the recovery of receivables and deploys ... read Valor Intelligent Processing reviews & insights

    NA
    50 - 249
    Jacksonville, United States
  • Getting a call from here to there can often be a costly and complicated proposition. Carriers around the world trust 321 Communications services to bridge their disparate IP networks, provide a migration path from PSTN and TDM deployments to IP, and terminate their calls in the most cost effective manner with the highest reliability and ... read 321 Telecommunications reviews & insights

    $50 - $99/hr
    250 - 999
    Jacksonville, United States
  • We are a telephone answering service that provides the needs of service-based companies who needs assistance with managing call volume for new leads and customer service. Answer Aide values our customers and their clients.

    NA
    2 - 9
    2018
    Jacksonville, United States
  • M & R Billing Services, LLC in Jacksonville, Florida is a medical billing business established by a professional who has been in the industry for more than 15 years. We specialize in providing medical billing services to podiatrists all throughout The United States.

    NA
    2 - 9
    Jacksonville, United States
  • J & S Billing Group, LLC is a Multi-specialized firm that offers full-service physician and non-physician billing, coding, credentialing and consultative services. Timely and appropriate reimbursement of medical billing and coding requires knowledge and experience in order to improve your profits, your cash flow and generate the fastest, maximum payments on all of your claims.

    NA
    2 - 9
    Jacksonville, United States
  • Gottlieb is a national leader in Medical Revenue Cycle and Coding for Emergency Physicians. A privately held company based in Jacksonville, Florida, Gottlieb bills over 5 million patient visits annually and provides a full range of accounts receivable, financial management, strategic planning and other consultative services. Our management team has been involved in medical billing ... read Gottlieb reviews & insights

    < $25/hr
    250 - 999
    Jacksonville, United States
  • Since 1998, Professional Claims Link, a Florida-based corporation, has been providing physicians with outstanding medical billing services. PCL has one goal in mind for our clients: collect every penny each doctor is entitled to once medical services have been rendered. We do not throw away money by writing off funds that are difficult to collect. ... read Professional Claims Link reviews & insights

    NA
    2 - 9
    Jacksonville, United States
  • Medical Compliance Associates' mission is to set standards of excellence for representing our clients ethically and professionally and provide unparalleled education and advice on health care documentation, coding and billing principles.

    NA
    2 - 9
    Jacksonville, United States
  • Credex Healthcare is a leading healthcare administration service provider supporting healthcare professionals and organizations across the United States. We specialize in credentialing, RCM, payer enrollment, licensing, CAQH management, and PECOS setup, ensuring healthcare providers can operate efficiently while maintaining compliance. Our expert team, which collectively brings over 12 years of industry experience, is dedicated to ... read Credex Healthcare reviews & insights

    $25 - $49/hr
    10 - 49
    2023
    Jacksonville, United States
  • USA MedWorks is a physician-owned medical billing and revenue cycle management company that provides billing solutions to healthcare providers in over 50 specialties. Located in Jacksonville, Florida, the company offers services including coding, claims management, patient billing, credentialing, and denial management, aiming to improve efficiency, accuracy, and financial performance for practices nationwide.

    $25 - $49/hr
    50 - 249
    2022
    Jacksonville, United States
  • FIS™ is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries.

    $50 - $99/hr
    10000+
    2011
    Jacksonville, United States
  • We at Smart Web Consulting have more than 15 years experience. We believe that a brand is more than just images and typography. It tells a story. Your story. If your brand isn't conveying your mission and driving the clientele that you seek, then it's time to find your brands voice. While design runs in ... read Smart Web Consulting reviews & insights

    < $25/hr
    2 - 9
    Jacksonville, United States
  • Your website is the first place prospects go when thinking about whether to engage with you. It’s essential that you quickly and clearly convey your value. We can help write the story, shoot the video, author the articles, and build a site that delivers a great experience across all devices.

    < $25/hr
    2 - 9
    Jacksonville, United States
  • When you partner with a marketing agency, you’re trusting them to get results. Our clients depend on us to out-think and out-work their competition, and we have the expertise and passion to deliver on both.

    < $25/hr
    2 - 9
    Jacksonville, United States
  • Here at ModFXMedia our mission is to provide innovative and effective integrated brand marketing and public relations solutions which help our clients grow their business and exceed their marketing and revenue goals.

    < $25/hr
    2 - 9
    Jacksonville, United States
  • We are straight-shooting creatives who believe in our clients. We produce strategic digital assets and utilize the latest technology to bridge the gap between our clients and their ideal customers. We create connection. We love what we do! Everyday we tell powerful stories through digital technology that engage audiences to create connection globally.

    < $25/hr
    2 - 9
    Jacksonville, United States
  • Target Your Customers With A Compelling Call To Action Exclusively Through Jacksonville SEO. We Specialize In Turning Clicks Into Conversions. Contact Us And Discover A New Way To Grow.

    < $25/hr
    2 - 9
    Jacksonville, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USJacksonville20$46/hr-67View firms
USJacksonville
20 firms$46/hr
Value Score67 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Jacksonville · $0-24/hr

7 firms in this tier - more than any other city. Top picks: Smart Web Consulting, Jacksonville SEO, GSM Marketing.

Mid-tier leader
Jacksonville · $50-99/hr

3 firms in this tier - more than any other city. Top picks: FIS, Absent Answer, 321 Telecommunications.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms