Top BPO Companies in Kyiv, Ukraine

Researched by:Goodfirms Research TeamUpdated:September 17, 2026

Goodfirms has reviewed 17 BPO Companies in Kyiv, Ukraine as of September 2026. The top-ranked firm is Helpware (4.9 stars, 11 verified reviews, NA, founded 2015, Kyiv). Across the category, the median hourly rate is $25, median client rating is 4.9, and 24% of firms employ 50+ members. Explore the vetted BPO Companies in Kyiv, Ukraine below, compare their strengths, and connect with the provider best suited to your requirements.

Many companies are outsourcing their non-core activities from the business process outsourcing companies in Kyiv to focus on their primary functions. The other most common reason to outsource from the BPO agencies is to be able to meet regularly changing consumer needs. As the BPO services in Kyiv are equipped with the tools and technologies, they can examine the same and help you achieve market expectations smoothly. Thus, they focus on fulfilling your as well as consumer demands. The BPO firms in Kyiv are also flexible in terms of providing a team as per the requirements of the projects. Goodfirms, therefore, has scrutinized a list of the firms with their reviews from experienced clients to find the one meeting your demands. Find the list of the top BPO companies in Kyiv for further assistance.

Goodfirms has verified 17 BPO Companies in Kyiv, Ukraine - part of 6,195+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top BPO Companies in Kyiv | BPO firms in Kyiv

Find a BPO Services Company Near you
Find a BPO Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Helpware is among the leading BPO companies, combining AI-enabled precision with world-class teams to deliver customer support, technical support, content moderation, and back-office services. As one of the most trusted business process outsourcing companies, it operates across 19 locations worldwide, offering the scalability to expand ... read Helpware reviews & insights

    NA
    1,000 - 9,999
    2015
    Kyiv, Ukraine
    Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs - CEO / Head of Client Success and Product Strategy
    Visit Website
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  • Addlium is a top-rated B2B lead generation company that can help businesses become social selling experts. The company specializes in Content Marketing and Brand Packaging along with lead generation as a complete package for more outreach and higher profits. With 15+ years of experience, it ... read Addlium reviews & insights

    < $25/hr
    10 - 49
    2022
    Kyiv, Ukraine
    Structured approach to LinkedIn that actually works - Head of Business Development | Небанальні подарунки, які несуть красу і відчуття справжності
  • We understand that it can be daunting for any small or medium sized business to walk the tight rope between managing costs, training manpower and still achieve the desired results. We know the importance of prompt service or skilled technical support in establishing your business ... read LimTC reviews & insights

    < $25/hr
    50 - 249
    2017
    Kyiv, Ukraine
    Lead Generation, Account Executives and Customer Success agents. - Anonymous
  • IT Smart Solutions is a full-range ecosystem of outsourcing services for software companies and International companies. IT Smart Solutions is a provider with 13 years of experience in HR, Tech Recruiting, IT Staff Augmentation and Business Process Outsourcing. We offer services for recruiting the developers, ... read IT Smart Solutions reviews & insights

    NA
    250 - 999
    2008
    Kyiv, Ukraine
    Senior and Middle Seo-specialists for 1,5 months for our new project - CEO/Owner
  • The eCall company is an Outsourcing Contact Center in Ukraine working with clients all over the world. The total number of company staff is around 1000 employees who speak English, German, French, Italian, Russian, Ukrainian fluently . We are working 24/7. Let’s make your project a success!

    < $25/hr
    1,000 - 9,999
    2005
    Kyiv, Ukraine
  • Interested in expanding your team or delegating certain processes to third-party service providers? Meet CodeGenix! We provide quality technical recruiting services and have proven capabilities in outsourcing, transitioning, implementing, and executing processes across different domains.

    $50 - $99/hr
    50 - 249
    2015
    Kyiv, Ukraine
    CodeGenix has been a valuable partner to FFW, they continue to identify talented developers who are hard working team players. - Talent Acquisition and Culture Operations
  • Using AI Tools

    • ClaudeClaude

    Immido: the team behind your teamWe are a Ukrainian outsourcing company with two things we do well: round-the-clock technical support, and hiring for the roles that keep a growing product running.Who we work withFunded product companies of roughly 10 to 100 people in Europe and North America, past the point where the founders answer support ... read Immido reviews & insights

    < $25/hr
    10 - 49
    2023
    Kyiv, Ukraine

    Why Immido?

    • The same support pod stays on your product
    • Recruiting on a flat fee, paid on hire
    • Round-the-clock cover run by a team lead
  • Mobilunity is one of the best companies in Ukraine in the field of recruitment for IT solutions, marketing and customer support services. We will help your business to find experts for marketing tasks, such as social media management, market research, SEO and much more. Also, our team will find for you excellent back-office specialists, who ... read Mobilunity BPO reviews & insights

    NA
    250 - 999
    2010
    Kyiv, Ukraine
  • We are one of the most professional-level service providers based in Ukraine. We provide enterprises across all countries in the world with the helpdesk BPO team building and recruitment services. We help businesses to benefit from the potentials of recruitment process outsourcing by providing them highly skilled and experienced specialists in customer support, helpdesk, marketing ... read UA Remote Teams reviews & insights

    NA
    10 - 49
    Kyiv, Ukraine
  • Aceverse is a Kyiv-based AI automation company that helps small and medium-sized businesses transform their customer support and sales operations through intelligent automation. We specialize in deploying AI agents that handle inbound and outbound communications across all channels — phone, email, messengers, websites, and social media — with zero response time and 24/7 availability. Our ... read Aceverse reviews & insights

    $50 - $99/hr
    2 - 9
    2024
    Kyiv, Ukraine

    Why Aceverse?

    • Zero response time, 24-7 AI availability
    • Voice AI in 20 plus languages, natural talk
    • Proven 5-stage implementation methodology
  • Technical recruitment agency focused specifically on the information technology market. The company is 12 years old. Founded by software engineers. Helping hire good developers, hardware engineers, designers, marketers, DevOpses, SDETs, BAs, technical and product managers, data scientists, C-level, etc. Assisting startups build a pivotal team, service companies grow their technical competency, products gather those who ... read HRAVITY reviews & insights

    $50 - $99/hr
    10 - 49
    2011
    Kyiv, Ukraine
  • VPLYV is a specialized B2B lead generation and sales outsourcing agency for Ukrainian exporters. We specialize in the EU and US markets, utilizing a unique Ecosystem Outreach model on LinkedIn. By combining CEO personal branding with expert SDR activities, we help furniture industry brands build high-level trust and secure international partnerships. Our core expertise includes ... read VPLYV reviews & insights

    < $25/hr
    2 - 9
    2025
    Kyiv, Ukraine
  • Tinydata is a boutique agency that helps SmB companies effectively reach their ideal decision-maker. Our services: Start-up Fundraise — Fundraise Light. Get a database of potential investors for cold outreach. — Fundraise Full Package. Prepare your Pre-Seed/Seed stage startup for fundraising. B2B Outbound — Cold Outbound Monthly subscription. A steady supply of quality verified leads ... read tinydata reviews & insights

    NA
    2 - 9
    2022
    Kyiv, Ukraine
  • We are an informal group of outsourcing services providers, living and working in Ukraine. Before these dramatic events in Kyiv and the Crimea occupation, we provided outsourcing services to our partners in Ukraine and abroad.

    < $25/hr
    2 - 9
    Kyiv, Ukraine
  • Running a business is challenging. But what if you could make it simpler while getting more done? That's what "Simplify Business Operations: Ditch Manual Tasks!" is all about. We're here to make your day-to-day work more accessible and more efficient. We help eliminate manual tasks that take up precious time, allowing your team to concentrate ... read Merge OPs reviews & insights

    $25 - $49/hr
    2 - 9
    2023
    Kyiv, Ukraine
  • "Matis and Mary" Business Marketing Agency. Why should you choose us? We conduct our clients from the development of product’s main idea, business philosophy to the stage of franchising, promotion on social media through the website by using “white” methodology. Our team constantly generates ideas for promotion and achieve desirable results. We prove that business ... read Matis and Mary reviews & insights

    NA
    10 - 49
    2020
    Kyiv, Ukraine
  • YarLab is a leading marketing and service company that could help reinvent your company with the power of data consulting. By leveraging our expertise, we enable companies to embrace innovation and achieve sustainable growth without increasing costs. Our BI solutions, grounded in RevOps and AdOps, have saved companies substantial costs while simplifying operations and boosting ... read Yarlab reviews & insights

    NA
    2 - 9
    2021
    Kyiv, Ukraine

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
UAKyiv16$43/hr4.977View firms
UAKyiv
16 firms$43/hr4.9
Value Score77 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Kyiv · $0-24/hr

5 firms in this tier - more than any other city, averaging 4.9 ★. Top picks: Addlium, LimTC, uSupport.

Mid-tier leader
Kyiv · $50-99/hr

3 firms in this tier - more than any other city, averaging 4.8 ★. Top picks: Codegenix, HRAVITY, Aceverse.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms