Contact Call

Contact Call is an outsourced call center based in Ukraine, operating since 2012. We take over inbound and outbound phone communication for businesses, so they never miss a customer and close more sales by phone.

Inbound: hotline and customer support, order taking and order confirmation for online stores, lead and request processing, technical support, information desk, dispatch service, virtual office.
Outbound: cold calling and telesales, customer callbacks and reactivation, appointment and event invitations, surveys, NPS and customer satisfaction research, mystery calls, database building and updating.

Every project runs on our own CRM, which we customize to the client’s workflow and scripts. All calls are recorded, and clients get real-time online statistics. We work 24/7 in Ukrainian and English.

Pricing starts from 5 UAH per minute; for e-commerce we can also charge per confirmed order. Industries we serve include online stores and e-commerce, medical clinics, auto services, delivery and taxi services, banks and insurance companies, law firms, telecom providers, tour operators, manufacturers and distributors.