1T solutions and Experts

We approached 1T to reassess and optimize our Zoho CRM setup, which had become practically unusable due to poor initial configuration. From our first meeting, it was clear we were working with true professionals. Within two weeks, we saw tangible results, and by project completion, our CRM was clean, well-organized, and tailored to our workflows. Throughout the project and beyond, the team remained consistently available and responsive to any questions or requests. Their customer service has been exceptional.

I run a marketing and advertising business and needed a more organized way to manage leads, client details, sales stages, and follow-ups. 1T Solutions and Experts took time to understand my existing workflow before configuring Zoho CRM, then structured the system to match exactly how I work rather than forcing me into a generic setup. They explained each option clearly, responded quickly to my feedback, and made adjustments without hesitation. The result is a CRM that's intuitive to use daily, tracks opportunities more effectively, and eliminates most manual tracking work. Communication was consistent and professional throughout, and the project delivered everything I needed.

Working with 1T felt different from the usual "here's your CRM, good luck." They sat with us, learned how a print shop actually runs, and built everything around that. The order module fits our real workflow, and the Kanban board means I can glance at one screen and know exactly where every job stands. What surprised me most was how much runs on its own now: customers get SMS updates automatically, invoicing goes through Green Invoice without us touching it, and the marketing campaigns—including birthday offers—fire off by themselves from our segmented database. The custom dashboards they built are genuinely useful day to day. They were direct, technical, and honest about scope and timelines. When we wanted everything at once, they talked us into a phased rollout, which turned out to be the right move. Since we started, we're getting more Google reviews and business is flowing better.