Abstracta

Harnessing AI for Software Development: Enhancing Bantotal Operational Efficiency

We innovatively crafted an AI copilot for Bantotal, named Bantotal Copilot. This solution transforms its system traces into natural language with GenAI, and streamlines their operations for testers, analysts, and developers alike. 

Bantotal is one of the leading digital banking solutions in Latin America, impacting over 35 million people. It offers holistic solutions and best banking practices for financial institutions, simplifying and accurately resolving their operations. 

Bantotal banking system consists of hundreds of thousands of programs, which have been built for more than three decades in multiple environments. This presents significant challenges in documentation and understanding of the system.

The complexity and evolution of Bantotal posed obstacles in maintaining updated documentation and achieving a complete understanding of the system, which is crucial for efficient development and problem solving. 

Solutions and Activities:

Our R&D team developed the Bantotal Copilot in collaboration with Bantotal's R&D team and Microsoft's AI Co-Innovation Lab. This is an innovative AI copilot designed to address specific operational challenges and bridge the gap between technical complexity and operational efficiency. 

We deployed this solution in a pre-production environment, showcasing its adaptability for broader applications across various operational teams. 

The Bantotal Copilot can be activated both manually and automatically through an open-source Chrome and Microsoft Edge extension (Browser Copilot). With each user action, it delivers a succinct summary of Bantotal core, involving tables, programs, and web services. 

By using the AI copilot, Bantotal users from financial institutions can access:

• Execution Tree: Offers an in-depth view of operational flows, enabling precise troubleshooting. 
• Performance Insights: Identifies reasons for process delays, fostering swift resolutions.
• Dynamic Prompt Customization: Users can create and save custom prompts on the fly, enhancing adaptability and future usability. 
• Utilization of Pre-configured and Custom Prompts: Enables a highly personalized and efficient user interaction. 

Results and Achievements:

The collaboration resulted in an innovative tool that improves operational efficiency, provides observability capabilities, and positions Bantotal at the forefront of banking innovation using artificial intelligence technology for process optimization. 

Its implementation has led Bantotal to achieve tangible improvements across the board for all the teams that use Bantotal:

For Testers:

• Enhanced system comprehension, enabling precise verification processes. 
• Boosted efficiency by quickly detecting and addressing anomalies in database and transactions. 

For Analysts: 

• Empowered them with system insights, and enabled them to navigate system modifications with greater accuracy and less dependency on the development team for information.
• Streamlined the process of translating business requirements into technical specifications. 

For Developers: 

• Reduced the time spent unraveling the functionalities of the complex Bantotal system, leading to quicker and more effective development cycles. 
• Fostered a deeper understanding of the system's architecture, promoting more robust and continuous innovative solutions. 

Overall, we enhanced system understanding, facilitated the updating and maintenance of documentation, and increased efficiency for development, testing, and analysis teams when interacting with the system. 

As a result, we've not only empowered Bantotal and accelerated the ability to pinpoint and resolve errors but have also opened up avenues for continuous system enhancement and learning.

Performance Testing Optimization for Shutterfly's Customer Experience

Our experts worked on optimizing the continuous performance testing scheme. Together with Sutterfly's team, we managed to uphold the site0s competitive advantage delivering a superior customer experience. 

Shutterfly Inc. is the leading manufacturer and digital retailer of high-quality personalized products and services that enable consumers to share and preserve their memories. 

Shutterfly's team needed help to clearly understand the system's behavior, predict potential crashes, and take the necessary measures to uphold its reputation for reliability.

They required assistance in building a performance testing suite and sought greater clarity on how to improve unit performance tests and understand the coverage to which to aspire.

Solutions and Activities:

We leveraged the expertise of our performance testing team to optimize the execution of performance tests, improve test scripts, and adjust assertions.

With tools like Gatling, Jenkins, Grafana, and AppDynamics, we offered new insights. We integrated swiftly with the Shutterfly team, understanding their unique continuous testing methodology, and started contributing promptly. On this path, we executed and profiled tests, and created detailed reports. 

For all this being done, we attended daily meetings, provided valuable suggestions for improvement, and consistently added value to the team. 

Results:

We charted the path for intense testing to scale their business of preserving people's precious memories. Some highlights of our work include:

• Improved site performance by revising and expanding performance test coverage with their CI pipelines using Gatling and Jenkins, providing early feedback upon degradation in performance. This helped uphold the site's competitive advantage of delivering a superior customer experience. 
• Enhanced reliability through high traceability between tests and incidents, offering thorough information and insights on incidents. 
• Increased test efficiency by achieving more coverage in less time, which allowed for faster and more comprehensive testing. 

In only five months, we drew the path for intense testing to scale their business of preserving people’s precious memories. This way, Abstracta contributed to upholding the site’s competitive advantage of delivering a superior customer experience.

Scalable Mobile App Automation Framework for Leading Food Delivery Platform

Our automation experts worked on developing a scalable, resilient, and maintainable test automation framework that enhanced the functionality and performance of their native apps, with over 20 million downloads. 

PedidosYa is the delivery market leader in Latin America. It was acquired by Delivery Hero in 2014, a delivery and quick commerce German company.

Understanding Challenges:

PedidosYa's apps undergo frequent updates and releases, as they must constantly adapt and evolve to meet ever-changing demands and requirements. 

For this reason, developers need to embrace methodologies and tools that minimize risks, such as regression bugs, new glitches, or crashes. 

PedidosYa turned to Abstracta because they needed a stable, maintainable, and scalable framework to improve their app's release time while keeping the quality of their native apps under check. 

Solutions and Activities:

We proposed the creation of a framework that adjusted to their specific requirements, focusing on mobile test automation with Appium.

We provided PedidosYa with a robust framework for iOS and Android apps. Thus, we helped developers write automated checks that could be run in the delivery pipeline. 

Our team seamlessly integrated with PedidosYa's team through weekly reviews, retrospectives, demos, and practical training on the framework. This way, we ensured they had the necessary tools to maximize the framework's potential. 

On the whole, we worked side by side to make sure the devs team had all the tools needed to make the most out of the frameworks. By fostering open communication, sharing expertise, and providing ongoing support, we established a strong partnership focused on achieving the best possible outcomes for the project. 

Results and Achievements

We have successfully improved feedback loops and reduced risks when releasing new app updates to the market. Our focus on user experience, performance, stability, and streamlined development processes has led to significant enhancements in PedidosYa's delivery app.

Boosting User Experience Through Manual and Automated Testing

Our expert team provided automated and manual testing support to Threads, enabling a high-quality experience for their users from product inception to launch. 

Threads improves enterprise-wide communication and decision-making with its innovative platform. It is a modern forum for work that harnesses the collective wisdom of an entire team, giving everyone a voice to ensure better outcomes. 

Threads needed a reliable testing partner to provide automated and manual support. Suman Venkatasway, Thread's co-founder, wanted an ally with shared values and a similar time zone for seamless, real-time communication.

Solutions and Activities:

For over four years, our LATAM-based testers diligently worked with Threads every day to deliver their development timeline goals:

1. Firstly, we started with a dedicated tester who focused on the functional testing of their web and native iOS and Android apps.
2. Next, we added a part-time tester to conduct accessibility and usability testing. 
3. Eventually, our team grew to include four testers and a leader from Abstracta. We built JavaScript automation frameworks for wider system test coverage. 
4. On this path, our testers visited Thread's San Francisco office multiple times to foster collaboration and transfer knowledge. 

Results and Achievements

​Our partnership with Threads led to the successful launch of their communication platform:

• Maximized efficiency and project clarity through a comprehensive joint strategy, with complete documentation and necessary tools. 
• Enhanced system robustness by covering a wide range of test scenarios, including regression testing and automation. 
• Streamlined project timelines that led to a successful launch through a swift, iterative development process in collaboration with Thread's developers.
• Ensured efficient real-time communication between Threads' developers and Abstracta's testers. 
• Built a fruitful relationship with Threads, focusing on trust and openness. 

With our expertise, Threads launched successfully without compromising quality, delivering a unique user experience as promised.