Call Center Services

Adelina Call Center is the largest contact center in Ukraine, one of the major players in Ukraine with headquarters in Kiev, Krakow, Almaty, and Istanbul. The total number of company staff is around 4000 employees. We serve over 150 projects for clients from 17 countries.Our company has extensive experience in telephone selling of banking and insurance products, cable and satellite TV products, mobile communication services, catalog trade products, trainings and events, foreign language courses, charitable assistance.On the basis of Adelina Call Center, a separate unit specializing exclusively in telephone sales was established. Qualified trainers conduct regular trainings to get acquainted with the characteristics of products and services, as well as with the latest selling technologies.

Ukraine Ukraine
Saltivske Road. 8A (3rd floor), Kharkiv, Kharkiv 61029
< $25/hr
2 - 9

Service Focus

Focus of BPO Services
  • Customer Service - 20%
  • Virtual Assistant - 15%
  • Telemarketing - 20%
  • Back Office Services - 15%
  • Call Center Services - 30%

Industry Focus

  • Business Services - 50%
  • Information Technology - 50%

Client Focus

90% Small Business
10% Medium Business

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