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Verified Profile
We are 360 Degree Digital Communication and Brand Experience Agency Specialized in Creative Solutions
We compound design, technology and marketing for developing the innovative solutions add value for your business. We offer an effective brand experience with the team of our digital marketing, strategy, design, software, production by the way of cooperation and creative thinking
Locations
Turkey
Hüdavendigar Mah. Gümüş Cad. Onev Sitesi ,
Bursa,
Bursa
16090
+902242353737
Turkey
Esentepe Mah., Talat Paşa Cad., No:5,
Istanbul,
Istanbul
34394
+908508886058
Focus Areas
Service Focus
- Web Development
- Software Development
Client Focus
- Small Business
- Medium Business
- Large Business
Industry Focus
- Retail
- Other Industries
- E-commerce
BABEL Agency Executive Interview
Faruk CIBUK
Co-Founder
Please introduce your company and give a brief about your role within the organization.
We are a 360-degree digital experience agency, an expert in creative processes, design, and software development field. We offer innovative solutions to add value for your business in the field of branding, software development, digital marketing, and visual production services, since the year 2009.
We develop projects and support many customers from local SMEs to national brands and global companies, with our user experience-focused design team and our software engineers developing digital technologies with a creative perspective.
We develop projects and support many customers from local SMEs to national brands and global companies, with our user experience-focused design team and our software engineers developing digital technologies with a creative perspective.
What is the story behind starting this company?
I remember the excitement we felt in the early days when we founded the company, a new name, a new logo, a new office, strategic goals, business partners we will collaborate with, great customers we want to reach, great businesses we will develop, and goals on the road to becoming a global agency. Twelve years ago, we established Babel as partners Faruk Çıbuk and Murat Bilir with these goals and excitement.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We are a strong team of technology experts, strategists, passionate about its job, creative designers. We compose a team that we believe will perfectly meet the requirements of the project based on your brief by following proper Agile Methodology such as Scrum in every project.
How does your company differentiate itself from the competition?
Doing his job passionately; We are a good team player with our team focused on innovating, developing, and sharing. The strength of having a young and dynamic team lies behind our success. We believe that even the most complex problems can be solved by approaching them step by step. We work to provide simple and uncomplicated solutions. Business ethics is at the center and soul of our company's culture. We accept projects that we can successfully realize for our customers with realistic and transparent approaches. We do every job we do as best we can and special for our customers. This guarantees the originality our customers deserve.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We have customers from Manufacturing, Real Estate, Startups, Fintechs, Heavy industries, Marine, Retail, Textile, Fashion, E-commerce, education, and many other interesting sectors. Yes, our customers repeat. With the reference of a brand we do business with in the same sector, at least 5-6 more customers reach us from the same business sector.
Please share some of the services that you offer for which clients approach you the most for?
We inspire businesses to bring innovative ideas to life.
Our customers prefer us mostly for creating new branding, re-branding, developing startup projects, developing customer-specific website projects, e-commerce systems, and video marketing technologies.
Our customers prefer us mostly for creating new branding, re-branding, developing startup projects, developing customer-specific website projects, e-commerce systems, and video marketing technologies.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
It will be a little assertive but we think we provide 100% customer satisfaction.
Many customers of our company work with us for the long term. We have brands that we continue to serve since the establishment of our company. We know we have a lot to learn from everything and everyone.
Many customers of our company work with us for the long term. We have brands that we continue to serve since the establishment of our company. We know we have a lot to learn from everything and everyone.
What kind of support system do you offer to your clients for catering to their queries and issues?
We take every opportunity to improve ourselves and we know that the only way we can solve the needs of our customers is to listen to them carefully. Every contact we have with a customer influences their decision as to whether or not they’ll come back. We have to be great every time or we’ll lose them.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We have two different payment systems:
- The first is project-based studies.
- In such works, the timeline of the project is determined and when that timeline starts, 30% prepayment is received as a starter. In the project timeline, 30% is paid again in the first work submissions, ie in the middle of the project. and finally, when the whole project is delivered and the client approves, the remaining payment is made at 40%.
- The second is projects that require long-term continuous work.
- In this form of work, agreements are made with an annual contract and monthly fee payment.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Project expectations, delivery times, and sizes can differ from each other. We mainly deal with projects of $ 5,000 or more.
What is the price range (min and max) of the projects that you catered to in 2020?
Although the budget of our most basic project is $ 3,000, we have delivered a lot of projects over $ 2,00,000.
Where do you see your company in the next 10 years?
BABEL's future vision is to create innovative ideas that are accepted all over the world in the rapidly growing digital business development market, to bring many startup projects to life, to offer innovative digital solutions that will facilitate the work of its customers, and to become a global digital company that has become a norm in its field.
BABEL Agency Clients & Portfolios
BABEL Agency Reviews
3 Reviews
- All Services
- Web Development
- Software Development
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
İbrahim Yılmaz
Posted on Dec 21, 2020
Vibuy Shoppable Video Technology
Review Summary
All Babel development team was really helpful. Project manager was really experienced and facilitated and organized meetings whenever we needed them. They have shown they care for the product and voluntarily worked overtime whenever there have been any issues that need resolving. The quality of work Babel delivers delights us and we’re excited to keep getting their support. The team is comfortable explaining very complex development terminology. Aside from their expertise, we also appreciate their organized, detail-oriented, and goal-focused approach. They’re a business provider that has worked with clients from all over the world on similar start-up projects.
It’s not easy for all agencies to suggest something different to a client, but we love to receive their feedback and insight. Babel’s attention to detail, through research, and efficiency matched with great communications led them to exceed all expectations. I would strongly recommend Babel Agency.
It’s not easy for all agencies to suggest something different to a client, but we love to receive their feedback and insight. Babel’s attention to detail, through research, and efficiency matched with great communications led them to exceed all expectations. I would strongly recommend Babel Agency.
What is it about the company that you appreciate the most?
Our goals were overlapping with Babel. They were very experienced in developing start-up projects. They had a good team to develop all aspects of the project.
What was it about the company that you didn't like which they should do better?
No did not. We are planning to develop the next stage of our app with Babel Agency. It will be a challenge for all of us, but fantastic at the same time.--
Hülya Güvenay
Posted on Dec 14, 2020
AGES WEB SITE
Review Summary
AGES website, we wanted many people to help them discover our services every day. We wanted to maximize the digital potential of our company with a design that would prioritize content, facilitate navigation and increase participation.
When you choose Babel agency you get a wonderful, professional team with innovative ideas, awesome customer service, and exactly what you’re looking for. Babel took the ideas that we had and put them perfectly on the AGES proposal.
They created a site map showing the user journey in detail and determined what is required in the website map. After they made the user journey and the UX design of the site, they first made the user experience of the site as smooth, efficient and enjoyable as possible.
While structuring the site architecture and the abundance of pages of the site, AGES Mühendislik designed the general structure to follow the determined user journey, taking into account the goals and needs of the users.
Working with the Babel Digital team has been a most pleasant experience! Their dedication and passion for what they do is exemplified by their unrivaled customer support and attentiveness to the specific needs of our business.
We look forward to a long lasting and prosperous relationship with the crew at Babel Agency.
When you choose Babel agency you get a wonderful, professional team with innovative ideas, awesome customer service, and exactly what you’re looking for. Babel took the ideas that we had and put them perfectly on the AGES proposal.
They created a site map showing the user journey in detail and determined what is required in the website map. After they made the user journey and the UX design of the site, they first made the user experience of the site as smooth, efficient and enjoyable as possible.
While structuring the site architecture and the abundance of pages of the site, AGES Mühendislik designed the general structure to follow the determined user journey, taking into account the goals and needs of the users.
Working with the Babel Digital team has been a most pleasant experience! Their dedication and passion for what they do is exemplified by their unrivaled customer support and attentiveness to the specific needs of our business.
We look forward to a long lasting and prosperous relationship with the crew at Babel Agency.
What is it about the company that you appreciate the most?
Working with the Babel Digital team has been a most pleasant experience! Their dedication and passion for what they do is exemplified by their unrivaled customer support and attentiveness to the specific needs of our business. We look forward to a long lasting and prosperous relationship with the crew at Babel Agency.
What was it about the company that you didn't like which they should do better?
Why not, maybe they can give us a discount on our new job.
nadir karaca
Posted on Nov 27, 2020
Kimfor Development
Review Summary
I am managing director in our factory that produces construction chemicals.
Our WEB Site was developed 6 years ago and did not meet today's design needs.
We agreed with BABEL for a new mobile-friendly responsive and specially developed website.
We found them through the prize they won in a competition. They impressed us with their rapid response and their presentations, and they took over our work.
One of the main requirements for our was that it be bilingual (English and Russian) so that users could change the language in the web site. Therefore, they needed to consider of the Russian font when development.
A team of 4 from the project manager and software team was in constant communication with us.
Our WEB Site was developed 6 years ago and did not meet today's design needs.
We agreed with BABEL for a new mobile-friendly responsive and specially developed website.
We found them through the prize they won in a competition. They impressed us with their rapid response and their presentations, and they took over our work.
One of the main requirements for our was that it be bilingual (English and Russian) so that users could change the language in the web site. Therefore, they needed to consider of the Russian font when development.
A team of 4 from the project manager and software team was in constant communication with us.
What is it about the company that you appreciate the most?
We were aiming for our site to be successful in promoting the Russian market and we were successful. They created a time plan with us and implemented it exactly. We communicated with zoom and whatsapp at our preference Through the web site developed with Babel, Kimfor expanded its services by supporting both traditional Building Chemicals business as well as providing a fully-fledged digital web catalog service for a wider customer base.
What was it about the company that you didn't like which they should do better?
We can request a privilege in our next project in terms of price.