Black Wave

Your website is your digital front door, but that’s not where your online customer experience ends. We specialize in digital experiences, integrated platforms and omni-channel marketing automation for health systems, network brands and retail franchise chains.A connected patient experience can reduce emergency department visits and decrease readmissions rates by more than half.A user experience improvement of only 1% has been shown to reduce cost and increase profitability by millions of dollars. As all business transforms from a transactional model to an experience model, service automation should surprise and delight. Retail customers expect relevant content, real-time engagements, reminders and rewards for staying loyal.