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Where Innovation Meets Impact.

Call Center Solutions Africa (CCSA) is a full-service provider helping businesses launch, scale, and optimize contact centers across the continent. From cloud-based platforms and AI chatbots to regulatory advisory, equipment supply, and skilled talent, we deliver everything needed to build world-class customer support operations.

With local expertise in markets like Nairobi, Lagos, and beyond, we combine global best practices with African insight to ensure fast, compliant, and scalable customer engagement. Whether you’re a startup or an enterprise, CCSA helps you deploy a fully operational contact center in as little as 30 days, tailored to your industry’s needs.

Certifications/Compliance

Great Place To Work

Partner Programs

Google Partner
Meta Business Partner
Kenya Kenya
7th Floor, Mitsumi Business Park, Muthithi Road, Westlands, Nairobi, Kenya, Nairobi, Nairobi 00200
+254701850850
NA
10 - 49
2022

Service Focus

Focus of BPO Services
  • Call Center Services - 100%

Industry Focus

  • Business Services - 25%
  • Telecommunication - 25%
  • E-commerce - 25%
  • Banking - 25%

Client Focus

50% Small Business
40% Medium Business
10% Large Business

Detailed Reviews of Call Center Solutions Africa

4.7 2 Reviews
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  • BPO Services
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Duncan Njue
Duncan Njue
Posted 5 months ago

Incredible team to work with

Right technology and talent and the team is very dedicated to solving customer challenges which in turn means our contact center can drive great customer experiences for our end users.

What was the project name that you have worked with Call Center Solutions Africa?

PAAN Contact Center Set Up

What service was provided as part of the project?

BPO Services

Describe your project in brief

Design and deployment of contact center software for our business

What is it about the company that you appreciate the most?

The responsiveness of the team. The versatility of their technology. Cost-effectiveness

What was it about the company that you didn't like which they should do better?

Not available in some North African and Central Africa markets

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Advertising & Marketing
Antony Gacema
Antony Gacema, Business Development at Growthpad
Posted 5 months ago

The experience was good and the support team was very active

The team at CCSA was very professional , they helped when they were contacted, they communicated very well, even during emergencies they were very active to assist us

What was the project name that you have worked with Call Center Solutions Africa?

Call Center support

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Their work

What was it about the company that you didn't like which they should do better?

i did not see any at the moment

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Business Services