Centerfirst Consulting, LLC

Centerfirst is a contact center insights company working solely within the pharmaceutical industry. We provide high-value guidance and insights through enhanced quality monitoring of internal and outsourced contact center interactions with patients, HCPs, and caregivers. Our services include consulting on quality monitoring programs, evaluating pharma contact center interactions, developing insights from monitoring data, and presenting insights in a way that allows pharma leaders to make confident decisions and ensure their contact centers are achieving industry-leading performance. As an independent service provider with extensive pharma industry expertise and FDA inspection-ready protocols, we deliver high-quality, unbiased insights at the agent, customer, and program levels that traditional quality monitoring does not. In addition to insights, we provide our clients with transparency into their contact center and ensure adherence to regulatory and compliance protocols.