Working with Codewinglet Private Limited was a highly professional and collaborative experience.
What was the project name that you have worked with Codewinglet Private Limited?
Intelligent Customer Support Chatbot with LangGraph Analytic
What service was provided as part of the project?
Web Development, Software Development
Describe your project in brief
Developed an AI-powered customer support platform that leverages natural language processing (NLP) and machine learning to automate responses, analyze user sentiment, and optimize customer interactions. Key features include:
AI Chatbot: Handles 70%+ of routine customer queries with context-aware responses.
LangGraph Integration: Visualizes conversation flows and identifies bottlenecks in real-time.
Sentiment Analysis: Detects customer emotions to prioritize escalations.
Knowledge Base Automation: Continuously learns from interactions to improve accuracy over time.
Analytics Dashboard: Provides actionable insights on response times, query trends, and customer satisfaction.
The project reduced support response times by 60% and improved customer satisfaction by 35%. Built using Python, FastAPI, LangGraph, and PostgreSQL, with deployment on AWS for scalability and reliability.
What is it about the company that you appreciate the most?
Highly skilled and knowledgeable team Strong communication and collaboration Timely delivery of projects Innovative solutions tailored to client needs Focus on quality and scalability
What was it about the company that you didn't like which they should do better?
At times, project updates could be more frequent Minor delays in initial onboarding for complex projects
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $50001 to $200000
- Completed
- Public Sector